-
RWG roaming in italy
I have the 750mb monthly free option and i bought 5GB with roaming for a month. (MOTO G62 5g) nothing works. texts wont send and no internet. Im auto connected to I TIM (EE) and it says im roaming. I called 669 and was charged for it. Told me to connect to other networks which wouldnt connect and create APN EE Internet and…
-
Changing from one PAYG provider to another but keeping number
I've been scared to change my phone provider despite receiving poor service where I am regularly taken offline with no internet connection. It generally comes back within 24 hours but is unreliable. Looking it up it seems I can request a PAC code to keep my number. Then I have 30 days to change. Is that correct? The…
-
Sim only help - currently on O2
Hi all, Any help, advice would be appreciated. I am currently on O2 sim only deal that I've had for 2 years. It ends on Nov 8th so I have a few days to make my decision but I'd rather get on with it now. I was looking at the deals available on MSE, and I found a few with Asda, who uses the O2 network. My questions: As I am…
-
ID Mobile Order Cancellation issues
Hi All, I placed an order on the evening of 9th October 2025 for a Motorola Edge 60 @ £19.99pcm, about 30 minutes after placing the order I saw an advert on Facebook for the same phone for £300.10 from Currys so decided to purchase from there instead. I wen’t on the chat to cancel the order however because it was late in…
-
Samsung S24FE Deal via Affordable Mobiles is not showing correct MSE monthly price increases
When I follow the MSE blagged deal for the Samsung S24FE https://www.moneysavingexpert.com/cheap-mobile-finder/contracts/samsung/galaxy-s24-fe/ it states that the monthly cost is £16/mth Until 31 Mar 26. After 1 Apr 26 price rise £17.80/mthAfter 1 Apr 27 price rise £19.60/mth But when I click the link to go to the website,…
-
O2 The classic first topup
Hi Just bought an O2 The classic SIM off eBay. It says I should do my first top-up using an O2 top-up voucher from a retailer. Not sure what they mean. Is this using an e-topup card because I thought these were now obsolete. Many thanks
-
Samsung S23 Ultra won't update, any suggestions?
S23 Ultra on EE, hasn't ever updated. OS and security patches are from Jan this year.One UI is on 6.1, Android is v14Updating though the option in settings says no updates. There are, it should be on One UI 8 and Android 16.Updated all apps, nothing.Rebooted, nothing.Booted in safe mode, no.Tried the Samsung Smart Switch…
-
Lebara 0.49 Sim Deal
I signed up for the special 50g MSE50 sim plan with Lebara when it was on offer, this plan came to an end on 30th July, since then my new sim plan has been showing that my new rolling contract is £1.20 but I have been getting charged £9.90 per month for the last 3 months despite having the screenshots to show that my plan…
-
Looking for a SIM only pay as you go for alarm system
I used to have a virgin sim in my home alarm system that would text me and call me if the alarm went off. I was expecting this to be working however last night the alarm was triggered and no text or call came in. On checking the alarm it was a false alarm but I was alarmed to hear that Virgin Media in their infinite wisdom…
-
Best monthly Sim for USA roaming and international calls
I travel to the USA a lot as my partner lives there but I am struggling to find a decent phone plan. I am currently on an old Vodafone tariff which means I can’t upgrade my phone because I would have to move to a new one that doesn’t include what I need. I want to be able to roam in the USA and also to make calls and send…
-
New guide: The 3G mobile network switch off – what you need to know
Hi all, We have new 3G mobile network switch off guide, and we'd love to hear your feedback. If you haven’t already, join the forum to reply. Thanks for your help, MSE Chris
-
True PAYG, no "monthly plan"?
Hi everyone, I'm trying to find a good old fashioned PAYG deal. I need a sim card, to add £10 to it, then put it in a spare mobile phone for my Mum to use as an emergency phone in case something happens to hers. It may never get used, which is why I don't want a monthly SIM Only plan, which every provider seems to be…
-
Tesco Mobile Fraud
I'm on a £10pm sim only deal with Tesco Mobile, and have been for several years. Today I received a letter through the post from Tesco Mobile that seemed to be suggesting that i had taken out a new contract, which I hadn't. I called Tesco Mobile and after explaining to the lady operator, she put me on hold and went to…
-
Vodafone Direct Debit
Hi all, I recently took out a contract with Vodafone and the direct debit was due today. Starling sent me a notification this morning stating there was no mandate for the reference number and to contact Vodafone. I've since done this and Vodafone confirmed the details, and they would try to take payment again in 3-5 days.…
-
SPUSU - WARNING!
I ported my number across to Spusu from Lebara as Lebara uses the Vodafone network and the 5g coverage is almost non existent. Seeing as Spusu run on EE, which I've never had a problem with in all the years I've used MVNOs, I thought it was a good move. How wrong I could be! Porting was smooth, no issues. The problem began…
-
Vodafone Cloned phone account
I purchased a phone at Carphone Warehouse and opened an account with Vodafone 19/12/22 . Unknown to me a duplicate / cloned account and DD was set up . I have been paying the 2 amounts each month since . i assumed the 2nd DD was for one of my sons phones but it wasn’t , it was a fraudulent / cloned account . I checked with…
-
Lebara Mobile Wi-Fi Calling Problems - Think Twice Before Using Them!
Well after being with Plusnet/EE mobile for many years and having great service, I was forced to look for a new provider due to Plusnet ending their service. Shopped around and decided that Lebara SIM only was the way to go. Due to living in a village with a poor Vodafone signal, wi-fi calling was a must. Initially this…
-
LYCA mobile contract cancellation within cooling off period
Hello all. Newbie here and joined as Lyca Mobile is driving me nuts. I have a 24 month contract with them purchased online and am trying to cancel it within the 14 day window as reception is RUBBISH, I can barely hear anyone and if you need the phone in an emergency it would be useless. I emailed them on the address on…
-
Sky £1 month sim only deal
I applied via the Moneysaving link and all went Ok. I've now had an email saying they are cancelling my order and suggesting it is due to their checks. I don't think ive been a customer of sky for 20 years and have never had a sim order refused from any other company or had anything that involves a credit check refused.…
-
Cancelling O2 Direct Debit
Good morning, I have just moved from O2 to Lebara, everything went through on 24 September. I paid O2 my usual DD on 23 September (assuming this was for the month of September) Today they have refunded me 0.08p and email gives a link to View this Bill, however, I am unable to access my O2 account to check my final bill as…
