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Vinted Returns
Hi all, Just wondering if anyone has any experience of Vinted - particularly their returns policy. I have bought/sold quite lot on ebay and a little on depop, but am new to Vinted. I recently bought a white blouse, and despite specifically asking the seller if there were any stains or defects and being told there weren't,…
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I can't find Global Shipping Programme on Shipping Preferences - Ebay private account
A buyer in France has contacted me to request I turn on Global Shipping Programme (GSP) for an item. I cannot see GSP listed in my Shipping Preferences to turn on. I last sent an item via GSP a couple of weeks ago, so I'm confused why it has suddenly turned off and why I cannot find it to turn it back on. Please help me…
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Royal Mail - currently problems handling complaints / claims
Just for info in case others are waiting on a claim: On 18th Feb 2025 I raised a claim for an item lost by Royal Mail. Something sold on ebay, sent by RM Tracked 48 - quite a lengthy process collecting all the required evidence including images and entering it all into the RM online system. Still no response from RM except…
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Post Office compensation for lost First Class Signed for Letter.
On Friday 23rd May 2025 I used my local Post Office to post a time sensitive letter to include 6 colour photocopy attachments. I elected to post the letter by Royal Mail First Class Signed For at a cost of £3.60. I checked the Post Office Track and Trace website a couple of days later using the reference number detailed on…
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Vinted Stolen Parcel
I sold some expensive trainers on Vinted. The seller never received them,, we got a message saying delivery taking longer than expected and to wait a month, before raising as lost. it then updated to being returned, i was told to wait for the parcel by Vinted, it then said delivered, Yodel said contact Vinted, Vinted said…
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Responsiblity of a lost return
Hi all! I have purchased a few trading cards worth £400 but when the cards turned up, upon close inspection, they were actually fake. I explained to seller and showed them proof and they were happy enough to take them back. I opened a return, seller provided label through eBay and next day I had the item collected with…
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Suspicious and Fuming but I doubt there is anything I can do
We have 2 Post Offices in our town. One has been closed for 6 weeks due to the person being very poorly. The other is a place everyone complains about regularly on social media. The staff are incredibly rude staff and there are numerous issues which make the town Facebook page every week. There have been lots of complaints…
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Our friends at Evri - again
A bit of advice please: I have shipped a parcel. It 'arrived' at the customers pick up shop 6 weeks later, (these things happen), however, when I (as the shipper) call the shop they say that the parcel is not there. The customer has been to the shop and the customer has been told its not there. In short, the customer does…
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HERMES / EVRI HOW TO COMPLAIN DIRECT TO CEO
LIKE MANY OF YOU I HAVE HAD PROBLEMS WITH HERMES NOW CALLED EVRI AS IF A NAME CHANGE WILL IMPROVE THINGS. WHEN IT GOES OK ITS FINE BUT WHEN IT DOESN'T THEY DON'T WANT TO KNOW, WAIT FOREVER ON A PHONE LISTENING TO COLDPLAY, YOU MIGHT EVEN GET A NUMBER WITH AN ESCALATION BUT NOTHING WILL HAPPEN UNTIL YOU CONTACT THE…
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demanding opportunist buyer
I'm getting all sorts of strange things today. I have a £40 item up on my private account that shows as an SD item with 3 day seller despatch as standard. Just got an offer for £10 ....but with a message that the offer was conditional on me getting the item to them by Friday evening at the latest. I didn't even bother…
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US removed from global shipping eBay - any way around it?
I’ve only just realised , especially from lots of messages lately from people in the US, that they can no longer buy my eBay items, as looking at the global shipping countries you post to eBay have now removed United States – my best customer. Needless to say my sales are plummeted which is gutting when I’ve been paying…
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Negative eBay Experience
Hello, I have just registered on this forum, and this is my very first
post. Nice to meet everyone! I just wanted to share a negative experience I’ve had with an
eBay seller earlier this year back in January 2025. I will start off by saying that
this issue has obviously long since been resolved; I am basically…
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Being overcharged for simple delivery postage
So I listed an item and the only option for postage was simple delivery. I put the size in and selected 'seller pays' at £2.94. Both carrier options are enabled my end. Item sold, ebay have sent me an evri label and charged me £3.38. What's going on here then?
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Wrong postage service listed
Item sold with evri postage but want to send by royal mail, will i receive amount paid by buyer for postage and can pay the extra myself for royal mail? or does ebay keep the postage paid by the buyer as i am not using the delivery service i listed by mistake. TIA
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Vintage Cash Cow -Advice needed
Some time ago I sent two boxes of items to VCC, and they eventually came back with a poor offer, which I declined. (I wasn't expecting market value, I was using them for ease but the offer was derisory so I decided I would prefer to donate the items. ) I requested a return. I received some but not all of my items back.…
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Buyer getting a refund without opening a case. Is this correct?
I have had an issue this last week with some parcels which took ages to deliver. Posted on 21st May and POD and tracking sent to them. Yesterday 2 of the buyers got fed up of waiting (understandable) and one opened an INR case. The other one just sent me a message saying 'cant wait longer' and Ebay refunded her straight…
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Print eBay Messages
Is there a way to print messages or save them into a PDF, other than copying and pasting into a word document? I need to send my Credit card company a copy of the messages as one of them involved paying a fee outside of eBay.
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EBay can I add to feedback?
I’ve left feedback a few weeks ago, but I’d like to add to it, but can’t see how? It is possible to this? Not a big deal if not.
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eBay Mattress woes
Purchased a mattress on eBay. Seller managed to send the wrong one twice, after the second one arrived and was incorrect, I opened a SNAD case and they have until the 22nd to send me a return label. The issue I have is they have messaged me and asked me to wrap the mattress up in plastic sheeting/bubble wrap/black sacks…
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Vinted opening more categories for selling
Vinted are notorious for not making announcements, most of their changes are found accidentally, although occasionally they do send out messages via your message page. They have always had limited categories against which private sellers can list, if there isn't a category then items can't be sold (and yes I am aware of…
