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Simple Delivery : Insurance for high value items
Previously, before 'Simple Delivery' if I was selling a high-value item, I could select the appropriate courier and add in a factor to over any insurance. If something sold for a lot more than I had expected, I could simple change the delivery option, and pay for the extra coverage myself. Now however, it seems the…
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Combined postage for extra items .. Simple Delivery
A buyer has just bought 3 items from me, which were listed using the Simple Delivery option. I'm not really sure how this works. Oh, I see eBay have added 'get prepaid label' so I guess this is for all three items. I just hope it doesn't go over the 2kg limit. Now, the same buyer has put in offers for two more items, with…
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Ebay have removed the ability to print label and removed collection by RM.
Today I tried to print off a label but realised the page has changed overnight I now can only print off a QR code and there is isn`t an option to arrange collection anymore by RM So if I print a label myself via RM I`ll be charged twice. Anyone else having problems with this?
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why do I have 2 ebay names?
I've been on ebay for several years now, and I only recently noticed I have 2 different ebay user names. one is the one I set up myself, and the other one, which is abreviation of my name, is completely alien to me. what should I do?
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WARNING: I did not know eBay were doing this.
I recently saw in the eBay community forums that eBay is now giving POSITIVE feedback for your purchase if you do not leave negative or neutral feedback. I called eBay and they confirmed that they do this, they had a script with a convoluted argument justifying it, I asked if somewhere in their computer system the…
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6 x 4 thermal labels
As a registered business on ebay and when I was using a Royal Mail OBA account I always got my 6x4 thermal labels from Royal mail free of charge, I bought my Zebra printer from them years ago. However whilst I still technically have a RM business account I no longer use it , nor have I done for well over a year as with all…
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Always phone ebay and appeal wrong decisions
This is a long story but I'll try and keep it brief . Sold something, sub £10 custom postage, Royal mail showed item was delivered with co ordinates that matched buyers address. Buyer put in a claim that item wasn't delivered, I responded with tracking and the usual 'check with neighbours etc' and buyer responded in the…
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Best Offer Option query
My items are usually BIN but I do have some with the Best Offer option enabled. Last night someone made an offer on one of my items which I was happy to accept. I did not bother with a counter offer as I was happy with the price offered. Usually when I accept an offer payment is almost instant but not this time. My…
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Ebay & USA customs fees via royal mail
I have sold an item on ebay to a buyer in the USA. Not using the gsp program. The sales page shows that the buyer has paid a sales tax of £14.65. When I try to send the item via royal mail and input the value of the goods it is trying to charge ME another £14.45 on top of the postage price for import duty. (Plus a 50p…
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EBay - Seller taking me to small claims
I bought a tv on eBay for £400 (RRP £1000) It arrived mostly fine but realised one of the screws was loose when I mounted it to the wall. Left it for a few days before realising I wanted to return it. Opened a not as described case and the seller disputed this as I had already told them it had been mounted to the wall and…
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Felt threatened by Evri courier but can't get through to Evri
Confronted the Evri courier today after a spate of crushed packages, incorrect deliveries and today, the sound of a package hitting the door, clearly having been thrown from the street to the doorstep. It was the last straw so I opened the door and asked the courier to not throw packages. He denied it and I repeated my…
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Ebay Queries x2
HiI always message my buyers to confirm when their item will be purchased but I get this automatic message back from Ebay, ,does anyone else?Your buyer has reached out about their order. Since you used Simple Delivery, we'll work with your buyer directly on any delivery related questions. Is there any way to send items…
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glitch on SD with postage
It might be localised it might be just me but I was just listing some small items on my private account where I am offered SD or custom postage. Custom postage is usually the box on the right for me, SD on the left and I choose between them. This morning the boxes are transposed, SD now shows on the right- but if you click…
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eBay delivery estimates screwy again!
Anyone else here have this problem? Everyone who bought from us over the weekend (after Saturday cut-off) and was offered either 2nd class large letter or RM 48 expected their item Monday morning! I'd be laughing inanely if it wasn't so distressing and all the ramifications!
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Question Regarding Delivery on Ebay
I have an item I’ve listed as collection in person as the item is quite heavy. Someone is interested in buying it and they asked if I could post it. It’s a home entertainment system with a sub woofer weighing 25kg. I said I could hand deliver it and they have agreed and a price for our time. I’ve never done anything like…
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Inpost mistake/Vinted lack of Customer service
Morning I ordered an item on Vinted. When I collected and opened the parcel, it wasn't my item. There was a different name on the parcel. I raised an issue with Vinted. Between us, the seller and I managed to contact the person named on the parcel and we've confirmed I have her order. We believe that the courier put her…
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Combining postage
Recently I asked about combining postage for Simple delivery - I found out it was not possible to do so just left it. What about combining postage for custom postage items? Does it work like before? Buyer puts them in his basket and asks me to revise the postage? How does it work? Buyer wants to purchase 6 items - all…
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'dispatch overdue' glitch
EDIT as sort of resolved. I got through to live chat and after a brief discussion with 2 different reps was told 'Please be assured, I can see that it is a temporary technical issue. It won't impact your account.'. Apparently if it is still there next week I should contact them again. So the usual 'we don't know what's…
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Better seller protection for INR cases
I’m trying to find a proper link but if this link works it is extremely good news for INR cases where sellers buy the labels through eBay. https://community.ebay.co.uk/t5/Announcements/Extended-Item-Not-Received-protections/ba-p/7935421 What’s changing? Before: Seller issues a refund to close an INR case. If the parcel is…
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What makes you block buyers / potential buyers?
Recently I have had a spate of irritating potential buyers and buyers on eBay - One potential kept messaging asking questions which were clearly listed in the description. - A buyer accepted an offer, paid and then kept asking questions about if the item was compatible and how it worked, only then to ask me to cancel as…
