Evri, back to damaging parcels

soolin

Thank goodness for Simple delivery on this occasion.

I sent 2 items out about 5 days ago via SD using Evri, , both completely wrapped in bubble wrap, then further stiff card sealed like a new box), then packed in an outer box with more strong packing paper. Both arrived in pieces.

I have a message from ebay basically saying that any questions or queries will be dealt with by them.

These items could have been thrown across the car park safely, I pride myself on my packing, yet they look like they have been completely bashed to pieces. Yes the buyer will be compensated, but 2 more lovely vintage items now completely damaged and only fit to be thrown away.

Pollycat

Not just Evri.

I posted an unbreakable item in original box, and well wrapped in bubble wrap by Royal Mail.

I received a return request from the buyer as the box was damaged and it was bought as a gift for someone.

I pointed out that the box was undamaged when I photographed it - photos bore this out - and undamaged when I wrapped it in bubble wrap so the damage had occurred between me dropping the parcel off at the Post Office and being delivered to the buyer so it was a 'no fault' issue for both buyer and seller.

I contacted eBay and said this and they agreed.

They released my funds and refunded the buyer.

I'm sure RM tried to get it through the letter box and that caused the damage..

I agree about the waste of damaged vintage items.

GadgetGuru

I refuse to use Evri. I have much better luck with Royal Mail to be fair.

Pollycat

https://forums.moneysavingexpert.com/discussion/comment/81929409#Comment_81929409

Well, just use whichever courier suits you…

I've had no issues with Evri deliveries (as a buyer) but my experience of RM as a seller is documented above.

Generally, RM has been OK.

red_boots2

They're all as bad as each other…

In the past week I have had the following:

RM bend an A3 cardboard envelope through the letter box, despite it saying 'do not bend'

APC leave something next to the shed which is literally next to the front door and it got wet so couldn't be used.

Evri leave a parcel in my shed but leave the door open.

DHL break the shed door by forcing something in that wouldn't fit.

Yodel ring the doorbell and ask where I wanted something left, then saying as it wasn't on their app they couldn't do it

And finally DHL (again) walking up to the front door, putting a card through saying sorry you weren't in so we couldn't deliver.. I was in.

All of the above is on CCTV, unless the big businesses start pushing back nothing is going to get resolved unfortunately

Pollycat

https://forums.moneysavingexpert.com/discussion/comment/81930684#Comment_81930684

Amazon delivery.

I was expecting one parcel that needed a signature.

Saw a van outside, went to the front door and an A4 cardboard parcel had been folded and pushed into the letterbox.

I shouted to the van driver that he should have knocked to get a signature, he shouted something like 'can't find it'.

He then came to the door with a 2nd parcel that was the one that needed a signature.

Why-oh-why didn't he bring both the parcels together instead of possibly damaging one by folding?

Not sure where the brain cell was at that time…

martindow

https://forums.moneysavingexpert.com/discussion/comment/81931705#Comment_81931705

These things happen because Amazon and others want to pay the least possible for deliveries. The pressure comes down the line to the poor delivery drivers who are given impossible delivery targets. The only way this plays out is mistakes being made and corners cut.

Pollycat

https://forums.moneysavingexpert.com/discussion/comment/81932003#Comment_81932003

How hard is it to put 2 parcels addressed to the same place together?

Any pressure put on the ''poor delivery driver' was self-inflicted.

He'd clearly mislaid the parcel that needed a signature and expected me to stand with my front door open whilst he found it.

Certainly not at 7pm on a cold night.

I have a lot of sympathy with delivery drivers but not this time.

forgotmyname

Had issues with most of them over the hears except DPD, always been lucky with DPD.

Amazon, several sensitive measuring tools worth a fair bit of money. The first I knew of the delivery was a thud on the front
door as the delivery guy threw the parcel from about 20ft away bouncing off the door.

RM leaving we missed you cards even though I was in and one time he was not quiet enough and I opened to the door
to find he did not have the parcel which made no sense (how did he know to leave the card at my address)?

EVRI, oh my… goes from good to bad and repeat.. Parcels left in open view of the road and parcels by or even in the bin.

FedEx, split an order of 2 parcels where the first parcel delivered was an empty box. The driver must have known it was empty
but still handed it to the wife and then ran back to his van not asking for a signature. 2nd package arrived like it had been used for
football. Unlucky for the seller who under insured it. Then they sent me 3 lots of VAT/import duties, they finally cancelled them all.


And the list goes on and on… Certainly getting worse as they cut staff and wages whilst paying the bosses massive bonuses.