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Ebay, auctions, car boot sales, post & parcels

For questions about buying and selling in online auctions or at car boot sales and jumble sales, as well as postage stamps, postal services and parcel couriers.

Buyer Protection fee and refunds?
I've just done my first refund since the buyer protection fee was introduced. Previously (before the free selling) the refund process showed the amount I refunded plus the amount of fees refunded by ebay. Now neither the refund pages or the confirmation emails show anything but the amount I refunded. Does the buyer not get…
Parcel Compare - How to contact them
I want to 'contact Parcel Compare regarding a package collected today by UPS. I have searched their site with no success; I just keep going in circles. Googling 'how to contact them' puts me back to the same never ending circle. The Facebook and gmail symbols at the side of their screen show that they are not in operation…
Missing parcel
I placed an order from Boux Avenue, paid through Klarna and delivered by Royal Mail. On the delivery photo from royal mail the photo was at the wrong door. I live in a big block of flats and checked all doors on my floor and also spoke to my neighbours but its no where to be found. I contacted Royal Mail who originally…
How to contact someone at Evri or officially complain
Hi, I sold a bread maker on eBay and posted it using evri. It arrived smashed up with the packaging severely damaged. I contacted evri by phone on 29th October to explain the situation and ask for my compensation. I have yet to receive a response. Their contact us page says I should expect a response within 24 hours. I've…
International purchase - shipping to UK
I'm looking to purchase a piece of camera gear - can't find it anywhere in the UK unfortunately. The item is £400. I have found one on eBay - new - for £399. Free shipping from China. Seller has over 1200+ feedback. Contacted the sellers to ask about customs and VAT charges etc, and they state they put a value of 110USD on…
Vat paid - international sale
I've had a buyer ask me to add express shipping to one of my listings (as the gsp program can take a while for delivery) Buyer has paid for the item and I'm just about to send it. On the sales page it shows "Vat Paid: IOSS 123456ABC" I can see the buyer has paid £30 in vat to ebay. I've tried booking the parcel with both…
Seller underpaid postage
I bought an item on eBay and it was shipped, according to the tracking provided, two weeks ago. Last Saturday a paper note was delivered by a postman saying that there is a parcel for our address, with postage underpaid, and we should pay £3.50 for an item to be released to us. There was no tracking number on the note, so…
Post Office, Royal Mail, blame each other but......
I ordered a pair of slippers from eBay. I get a card through the letter box from Royal Mail "The sender did not pay the full postage, pay £3.50". Contact the seller, they send me the proof of postage from the Post Office, same tracking number, weight stated. Look up the phone number for my local parcel depot, phone, wait…
Selling gold - scrap value or as a piece of jewellery?
Hi - I've been asked to find out if it is better to sell my Mum's gold charm bracelet for the scrap gold value or to try to sell it as an item of vintage jewellery. The total weight is 52g, although there may be one charm which is not gold (a long service charm from my Dad's old company). The chain was bought in the mid…
Issues with Verification for Limited Companies on Vinted Pro
Hello! I'm posting here as I am having issues with Vinted Pro. I got approval quickly to sell on Vinted Pro however now I've hit the payment threshold I need to get verified for myself and my business. After over 20 attempts and over £8,000 being held by Vinted I am getting quite frustrated with the process. Wondering if…
Has anyone use Vintage Cash Cow recently?
I know there is a post on here about this company but the last entry was over 2 years ago. So I'm wondering if anyone has any recent experience of them please, good or bad?
What is the procedure when a buyer is not at home 3 times and the parcel is returned to the seller?
I've never had this happen before so just wondered if someone can enlighten me please. I posted a parcel and the buyer left a note for the courier to leave the parcel behind her bin on her own drive. The courier didn't leave it so tried again a second and third day, each time ignoring the buyer's note of where to leave the…
How to take legal action through the Small Claims Court against Ebay seller?
I recently purchased a Bristan Shower Valve on Ebay that was sold to fit a certain size of existing pipework but when it was received the wrong size had been quoted in the seller's description. I asked for a refund but the seller refused and when I enquired with Bristan they confirmed that it was not their product. I…
Returning a counterfeit item
Hi all, Did eBay remove the "Does not seem authentic" option when returning items? I bought a sealed video game and it's a fake copy. As soon as the game has been delivered today the eBay seller became inactive and can't access the item page or user history. So they knew what they are doing. I just went to my order details…
Icon `listings with watchers` disappeared from one account
Some time ago I found that the icon` listings with watchers` suddenly disappeared from my account which means it is tricky to see if there are any watchers on my listings. Ebay`s response was to say they could see it on their p.c`s! I can go into filters and find out that way but it is more laborious. Has this happened to…
ENCHANTEDDEALS
I am considering buying an item on eBay for about £10. I am being offered a £1 discount as below. Should I be wary that this discount might commit me to something further? Thanks Edit: On further investigation it appears to be something that the seller offers on all his items so is probably nothing to worry about. I will…
eBay charity listings
I have created charity listings on eBay for a few years as a private seller. If a buyer bought something for £4.30, eBay waived the fess and all of the money went directly to charity. Now if a buyer pays £4.30 for a charity item, the charity only gets £3.45, the other 85p goes to eBay as a buyer protection fee. I'm not…
Trouble Buying Stamps
Has anyone else had trouble buying large letter 2nd stamps from the post Office?
Can we still pay by card for postage on EBay?
I have funds on EBay and just getting used to their postage changes. Does anyone know if we can still pay postage by credit/debit card or must we buy through EBay? I use my M&S credit card for absolutely everything because they send out vouchers in the form of £s off. Even lots of small postage prices can help to add to…
Ebay Permanent item location UK
Do any members know how to fix Ebay so that the item location just stays on the UK all of the time, I get fed up resetting it. I have Googled this problem without success. I'm sure that my PC was set up this way but I had to do a reboot and now I have lost the permanent UK item location.TIA

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MSE News

Martin Lewis: How to call your bank with just three digits – as 'anti-scam' phone number called over a million times
One million calls have been made to the '159' anti-scam phone number since its launch in 2021, new figures reveal today (Wednesday 30 April). MoneySavingExpert.com founder Martin Lewis – one of the well-known faces most used in scams – explains how to call your bank by dialling just these three numbers.
Revealed: Holland & Barrett's supposedly cheaper 'Subscribe & Save' often costs more – it's promised a review after our investigation
Holland & Barrett's 'Subscribe & Save' scheme claims to offer regular shoppers "the best value" – but it failed to do so in the majority of cases MoneySavingExpert.com checked over a five month period. The retailer has now promised to review the scheme after our research found it was often more expensive.
Don't get your passport by post – 360,000 paid more than needed last year
If your passport is due for renewal, apply online if you can – it'll save you £12.50. More than 7 million Brits did just that last year – but over 360,000 missed out on savings by using a paper form instead, MoneySavingExpert.com can reveal.
Sainsbury’s Bank customer? NatWest takes over this week – here's what it means for savers and borrowers
Sainsbury's Bank's savings, credit cards and loans will be taken over by NatWest from Thursday 1 May. For most, this means little will change for now as the Sainsbury's Bank brand will remain, though it's expected to be phased out towards the end of this year. However, if you've over £85,000 saved across both banks, it's worth considering moving any excess elsewhere to ensure your cash remains protected.
Chase customer? Check if you can get its newly boosted 4.8% easy-access saver
If you've got a Chase account, check if you can boost your easy-access savings to 4.8% – made up of a 1.8% AER fixed six-month bonus plus its standard 3% variable rate. Chase says over 2 million customers can get the boost, which would top our normal savings tables if it were open to all, though it's beaten by the top easy-access cash ISAs.
NatWest to complete takeover of Sainsbury's Bank this week – here's what it means for savers and borrowers
Sainsbury's Bank's savings, credit cards and loans will be taken over by NatWest from Thursday 1 May. For most, this means little will change for now as the Sainsbury's Bank brand will remain, though it's expected to be phased out towards the end of this year. However, if you've over £85,000 saved across both banks, it's worth considering moving any excess elsewhere to ensure your cash remains protected.
Martin Lewis: Is the £20,000 cash ISA limit about to be killed off? What savers should be doing now
Plans to cut the £20,000 cash ISA limit later this year are being considered by the Government. In his latest video, MoneySavingExpert.com founder Martin Lewis explains what's likely to happen, what the changes would mean for savers and what you should be doing now.
NatWest to complete takeover of Sainsbury's Bank this week – here's what it means for savers and borrowers
Sainsbury's Bank's savings, credit cards and loans will be taken over by NatWest from 1 May. For most, this means little change for now as the Sainsbury’s brand will remain, though it's expected to be phased out towards the end of this year. However, if you've over £85,000 saved across both banks, you'll need to move any excess elsewhere to ensure your cash remains protected.
NatWest to complete takeover of Sainsbury's Bank this week – here's what it means for savers and borrowers
From Thursday 1 May, Sainsbury's Bank credit cards, loans and savings accounts will be run by NatWest as part of a deal between the two banks. You'll be moved to NatWest in the future, likely towards the end of this year, but for now the Sainsbury's Bank brand will remain and you can continue to use its products and services as before.

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