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Why can we not enjoy the Sainsburys Eon 24month Smooth Renew v6 Tariff, which would save me £420 pa
Sainsbury seem to operate an Elite Invitation only Energy Tariff, that seems contrary to offering all Customers a fair deal...Why ?
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Octopus System Error - Double check your bill!
Hi all I just had my latest (and final bill) from Octopus and it was around £1000 more than it should be and was due to be taken by Direct Debit. A quick call to their customer service team and was told it was a system error and could just be rectified while I was on the call. It was and I have a new bill that seems more…
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Accidentally signed up to 2 business electricity contracts - Help!
Wondering if anyone can give any advice. I signed up to an electricity supply contract last August 2021 to start the supply this August 2022 through an Energy broker. They got the start dates mixed up with our new and current suppliers which led to a whole load of hassle and our current suppliers kept send letters of…
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Help needed with my situation with EON Next
Hi, I seem to be facing some challenges right now with EON Next and would appreciate some other perspectives to help me out as I’m not sure if I’m just long in the tooth here and need to get my head out the sand to take action on this. A bit of context, towards the end of last year I cancelled my direct debit after they…
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Edf Accounting Errors / madness
Having a problems with edf Writing on behalf of pensioner on reduced income Traced it back to an estimated Bill that jumped the debit from around 600 To 1829 oct 22 to jan 23 (108 days) Around 4.4k for the year going forward Believe it or not on or around April the 1st The 1828.99 has remained the outstanding balance .…
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Gas Smart Meter
In 2021 Shell installed a smart meter for electricity but not gas. This was due to the gas meter being in the garage so the signal would, apparently, not be strong enough. The engineer intimated that future gas smart meters may have stronger signals. Recently moved to Octopus so sent a message asking if they could install…
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Electric meter repair delaying access to council house
My dd is waiting for the keys to her council house. Electricity supplier are ignoring local authority repeated requests to repair meter and reconnect supply. Supply needed to test new heating system/boiler. Apparently c.30 council homes across our local authority in same position. People desperate for homes but unable to…
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British Gas really don’t want to talk to their customers.
Just moved into our new house which I was told was supplied by BG, however when I went to put our details on their website it told me they did not currently supply this house (bungalow built on what was someone’s back garden 6 years ago). Went to the check your supplier website which said E-on Next was the supplier so I…
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British Gas complaints
In September /October23 I was informed my gas account was migrating to new system.My gas estimation was going from 14000 kWh per year to 143000 kWh.After months of contacting British Gas and complaining and being told it’s only an estimate.Going forward to March 24 I changed to Octopus Energy who immediately asked for a…
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Best electricity tariff for grade 1 listed home - complex meter
Hi all, we live in a grade 1 listed cottage with a complex electricity only meter. We have a day and night rate. We're currently with EDF but our electricity bills in the winter are over £300 and we don't use the storage heaters in the cottage. We have one new oil filled standalone radiator that we use (it's quite new so…
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Changing elec/ gas supplier
Hi I am with octopus 12 month dec deal. I am not sure it’s best to move to another supplier? Fee to leave is £150. I am paying £190 a month. Any advise please
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Changing gas amounts
Have just been checking my british gas app info....which I do weekly and have just noticed, despite my last bill being based on actual meter readings....the app info has quadrupled the gas figure.for that sane period...this just seems to have happened in last few days I've trued to contact but gave up and sent question to…
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Octopus Smart meter?
Hi, I have been using a SMET1 dumb meter for a few years now, I read my meter every month and use my online account to input the details. I logged in today and a message came up saying I could book a convenient day to replace my old smart meters. Can anyone tell me if the Octopus app will work on my chromebook as I don't…
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EDF Energy Smart Meter Fiasco, What are my next steps
Hi, Can anybody help with what my best options are now to resolve outstanding smart meter issues with EDF. Short story. Had a Gas smart meter installed start of year but it was not compatible with Gen 1 electric meter. Had to fight to get a new electric smart meter fitted to be compatible with new gas meter. After several…
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Can I be forced to have a smart meter?
Hi, I'm new here so please forgive any faux pas... but here goes. We have solar panels on the roof, which don't make us a huge amount of money; but they make us more than they would otherwise because we have an old analog meter which actually rolls backwards while the panels are generating juice. Obviously we'd like to…
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British Gas Account Transfer - Unusually High Bills
Hello MoneySavingExpert Users, I'm reaching out to see if anyone else has experienced a similar issue with British Gas. Specifically, I'm concerned about a significant increase in my gas bills following an account transfer. In September 2023, my British Gas account was transferred from one starting with '85' to a new one…
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British Gas: Ain't received my warm home discount?
Hi, wonder if you can help.... I received a letter in October 2023 saying that i will receive £150 warm home discount by the 31 of March 2024. On the letter it said i don't have to do anything as it will automatically be done by my energy supplier. I phoned British Gas as nothing on my payment history shows anything…
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Eon new fixed tariff mentioned in MSE newsletter 30/4/24
It appears the new tariff is (for me as a low ish user at least) slightly dearer than the existing Eon Next Fixed 12m V14, which i've switched to today, both tariffs currently showing on the Eon app. The adviser i spoke to assumed the latest tariff would be cheaper until I asked her to recheck...of course if you are a…
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Has British Gas increased tariffs in last few days
I pay variable tariffs for duel bills, gas and electricity with BG on bill on demand monthly.I noticed in last 6 days when I awake in morning around 5am my smart meter is showing £1.70 , it used to show around 90p. I used to end up at end of day using £1.90, now it's closer to £3, I haven't used any more appliances than…
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British Gas won't accept complaint
Last year I had a complaint with British Gas over their provision of my services and delays in having meters working correctly. This was resolved via the ombudsman and all has been well since October. I am on the EV tariff with cheap electric midnight to 5am. My January bill shows 0 overnight usage. I have been charging my…