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Octopus System Error - Double check your bill!
ReallyFace
Posts: 15 Forumite
in Energy
Hi all
I just had my latest (and final bill) from Octopus and it was around £1000 more than it should be and was due to be taken by Direct Debit. A quick call to their customer service team and was told it was a system error and could just be rectified while I was on the call.
It was and I have a new bill that seems more accurate. Just posting on here to see if any one else had the same experience and to let folk know.
I just had my latest (and final bill) from Octopus and it was around £1000 more than it should be and was due to be taken by Direct Debit. A quick call to their customer service team and was told it was a system error and could just be rectified while I was on the call.
It was and I have a new bill that seems more accurate. Just posting on here to see if any one else had the same experience and to let folk know.
Debt at Highest: £17203.26 (Aug 2015) - The Lightbulb moment
Currently: £0 in cc!!! £159,000 in a joint mortgage.
Currently: £0 in cc!!! £159,000 in a joint mortgage.
2
Comments
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Are you on tracker tariff? I have an ongoing issue where my daily usage on the bill isn't matching the daily usage from the smart meter download0
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Probably because there's missing data so they average it out over the month. Happens often.Veteransaver said:Are you on tracker tariff? I have an ongoing issue where my daily usage on the bill isn't matching the daily usage from the smart meter download0 -
@Veteransaver Yeah tarrif name was flexible Octopus. Was a bit too flexible with their calculations. Have switched to the EDF fixed tarrif.Debt at Highest: £17203.26 (Aug 2015) - The Lightbulb moment
Currently: £0 in cc!!! £159,000 in a joint mortgage.0 -
No, there isn't missing data and it continues to be wrong!t0rt0ise said:
Probably because there's missing data so they average it out over the month. Happens often.Veteransaver said:Are you on tracker tariff? I have an ongoing issue where my daily usage on the bill isn't matching the daily usage from the smart meter download0
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