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Edf Accounting Errors / madness
Having a problems with edf Writing on behalf of pensioner on reduced income Traced it back to an estimated Bill that jumped the debit from around 600 To 1829 oct 22 to jan 23 (108 days) Around 4.4k for the year going forward Believe it or not on or around April the 1st The 1828.99 has remained the outstanding balance .…
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Gas Smart Meter
In 2021 Shell installed a smart meter for electricity but not gas. This was due to the gas meter being in the garage so the signal would, apparently, not be strong enough. The engineer intimated that future gas smart meters may have stronger signals. Recently moved to Octopus so sent a message asking if they could install…
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Electric meter repair delaying access to council house
My dd is waiting for the keys to her council house. Electricity supplier are ignoring local authority repeated requests to repair meter and reconnect supply. Supply needed to test new heating system/boiler. Apparently c.30 council homes across our local authority in same position. People desperate for homes but unable to…
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British Gas really don’t want to talk to their customers.
Just moved into our new house which I was told was supplied by BG, however when I went to put our details on their website it told me they did not currently supply this house (bungalow built on what was someone’s back garden 6 years ago). Went to the check your supplier website which said E-on Next was the supplier so I…
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British Gas complaints
In September /October23 I was informed my gas account was migrating to new system.My gas estimation was going from 14000 kWh per year to 143000 kWh.After months of contacting British Gas and complaining and being told it’s only an estimate.Going forward to March 24 I changed to Octopus Energy who immediately asked for a…
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Best electricity tariff for grade 1 listed home - complex meter
Hi all, we live in a grade 1 listed cottage with a complex electricity only meter. We have a day and night rate. We're currently with EDF but our electricity bills in the winter are over £300 and we don't use the storage heaters in the cottage. We have one new oil filled standalone radiator that we use (it's quite new so…
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Changing elec/ gas supplier
Hi I am with octopus 12 month dec deal. I am not sure it’s best to move to another supplier? Fee to leave is £150. I am paying £190 a month. Any advise please
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Changing gas amounts
Have just been checking my british gas app info....which I do weekly and have just noticed, despite my last bill being based on actual meter readings....the app info has quadrupled the gas figure.for that sane period...this just seems to have happened in last few days I've trued to contact but gave up and sent question to…
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Octopus Smart meter?
Hi, I have been using a SMET1 dumb meter for a few years now, I read my meter every month and use my online account to input the details. I logged in today and a message came up saying I could book a convenient day to replace my old smart meters. Can anyone tell me if the Octopus app will work on my chromebook as I don't…
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EDF Energy Smart Meter Fiasco, What are my next steps
Hi, Can anybody help with what my best options are now to resolve outstanding smart meter issues with EDF. Short story. Had a Gas smart meter installed start of year but it was not compatible with Gen 1 electric meter. Had to fight to get a new electric smart meter fitted to be compatible with new gas meter. After several…
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Can I be forced to have a smart meter?
Hi, I'm new here so please forgive any faux pas... but here goes. We have solar panels on the roof, which don't make us a huge amount of money; but they make us more than they would otherwise because we have an old analog meter which actually rolls backwards while the panels are generating juice. Obviously we'd like to…
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British Gas Account Transfer - Unusually High Bills
Hello MoneySavingExpert Users, I'm reaching out to see if anyone else has experienced a similar issue with British Gas. Specifically, I'm concerned about a significant increase in my gas bills following an account transfer. In September 2023, my British Gas account was transferred from one starting with '85' to a new one…
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Eon new fixed tariff mentioned in MSE newsletter 30/4/24
It appears the new tariff is (for me as a low ish user at least) slightly dearer than the existing Eon Next Fixed 12m V14, which i've switched to today, both tariffs currently showing on the Eon app. The adviser i spoke to assumed the latest tariff would be cheaper until I asked her to recheck...of course if you are a…
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Has British Gas increased tariffs in last few days
I pay variable tariffs for duel bills, gas and electricity with BG on bill on demand monthly.I noticed in last 6 days when I awake in morning around 5am my smart meter is showing £1.70 , it used to show around 90p. I used to end up at end of day using £1.90, now it's closer to £3, I haven't used any more appliances than…
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British Gas won't accept complaint
Last year I had a complaint with British Gas over their provision of my services and delays in having meters working correctly. This was resolved via the ombudsman and all has been well since October. I am on the EV tariff with cheap electric midnight to 5am. My January bill shows 0 overnight usage. I have been charging my…
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Demand flexibility scheme
First winter with smart meters so bear with me. I am with EON next but have received an invitation this morning by email from LOOP to join their "turn down and save" scheme. Do i have to wait for EON to invite me to join or can i use LOOP? How does it work? Is one apps scheme better than anothers?
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Should I fix my energy now?
Currently with e.on Next Pledge Tracker 12m V2 Fixed term ends 14/09/2024 24.37 p/kWh / 56.90 p/day But it's cheaper with Fuse. 20.9003 p/kWh / 51.3902p/day It's about 14% cheaper. Should I switch or should I wait until July? Can't decide. Thank you everyone.
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Octopus Go and BST to GMT
Is there an extra hour for those on Octopus Go tonight and one less hour in March when we go from GMT to BST. Or do Octopus just stick to the 4 or 5 hour charging window regardless. Be interesting to know how it works as not sure my charger will adjust when the clocks go back.
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Smart meter reading
Hi , Switching supplier and asked to give final reading to both companies. The readings on my meter and smart meter, are much higher ,than reading shown my account . I switched from economy to standard tariff a few months ago and this is where the difference in numbers appears to be coming from . Do I give new supplier the…
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Bionic contract issue with our small business supply - right to cancel?
This time last year (early Dec '22, to be precise), when the energy crisis was at it's apex, and no-one seemed to be able to offer anything other than the most ludicrous unit rates, I used Bionic as a price comparison/broker to find me the best of a bad bunch of rates on a one year contract. I am very much culpable of not…