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Item doesn't fit - can I claim a compensation?
Hello all, I bought a used steering rack for my car. Before it was posted to me I asked the seller if it will fit - the seller confirmed that it will fit. While my mechanic was trying to fit the rack he was fighting with it until he realised that it doesn't fit. It took him 4h. I contacted the seller to get some…
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Online misprice
I ordered a CD item from Europadisc. I also noticed a box set on there at £0.00. Taking a punt, I added it to my order. I received a confirmation email - line in with their T&Cs. http://www.europadisc.co.uk/information/3/Terms_&_Conditions.htm "When an email is sent by the website to confirm an order, a binding sales…
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Newvista cheque return demand!
As a member of the Newvista survey panel I am wondering if any others here have received a cheque payment which Newvista are demanding (with threats) be returned? I received a cheque for £50 a few weeks ago which I banked as I was due £50. A few days later I received a second cheque for £50 which according to my Newvista…
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Who owns the food?!
I organised a buffet in a private room of a hotel recently to mark a special milestone. We had around 20 people there, but some arrived later than others. We had a hot and cold buffet, then we cut the cake. However after the waiter cut the cake, he took away all the hot items, which the late arriving people were still…
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M&S TV faulty
Hi, for my sins i bought a 32'' M&S tv when they were on offer last week. After setting it up i found that the DVD player would not play. I called M&S hoping to get a replacement,but was told they are no longer in stock. They have offered a full refund, but i like the telly and would like to keep it. Can i get them to…
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Online Price Cancelled
Today I booked a cruise holiday with flights over Christmas and New Year. Price looked a good deal, but not so cheap as to question its reliability. Booked cruise and flight via website. Debit card charged and received a receipt confirming cruise and flight. Two hours later received a phone call stating they had made an…
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Amazon's response it it right??
I will try and keep it brief! I purchased a Dyson vaccuum cleaner in May 2010 which developed a fault and the head cleaner broke. I contacted Amazon who told me to contact Dyson which I did (despite believing Amazon should have been responsible) and after a few days and engineer called and had to order a new part which…
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Received Item From Insurer But Need to Claim Refund
Bit of a peculiar problem this one. My Sony Laptop was a replacement from an insurance company after a burglary in 2008. The laptop has failed and I have discovered that the laptop has the "Nvidia defect" which is a well know fault. Due to this defect the sale of goods act makes it unnecessary to be within warranty as long…
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25$ = £25? Help Needed!
Hi All, I have recently bought a program online which is listed here - http://www.archersoft.com/order.htm - 1 User = $25. So i thought at the current exchange rate i would be charged £15 odd for it. However at the checkout, the totals were £25. I have contacted RegSoft who handle the checkout system. I just wanted to…
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amazon left parcel in recycling bin
I ordered some books from Amazon and the delivery came when I was out. The delivery man left the parcel in the recycling bin. Now the books are not there. Who is resposible for this? Is it the fault of the retailer for leaving them there or have I just got to grin and bear this?
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sewage in back garden from a neighbours drain...who pays?
looking for advice, my parents are elderly pensioners who own thier home and the drain from next doors garden (council tenants)has spilled sewage all over my parents back garden. My mum called scottish water who r going to come out today at some point to have a look but who will pay for the clean up of my parents garden?…
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stale food at fast-food restaurant
Hi, Before few days I went to one of the popular fast-food restaurants and ate an item which was stale. I had already eaten half of it before i noticed the fungi and the weird taste. Got a refund and the restaurant accepted their fault. I had a bad stomach and pain for few days and had to visit hospital but now everything…
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Faulty Camera
Hi all, I'd like some advice, I bought a Canon 1000D SLR camera with an 18-135mm lens in December 2010. I took it on holiday in April 2011 which is the first time I properly used it (other than for a few snaps) and I noticed whilst on holiday that it was not focussing properly on most photos and giving a double image on…
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Viners
I ordered two items from Viners on 24th November,the money was taken from my bank the same day.The goods have to date, not arrived. So far, I have sent three e mails (none of which they have replied too), enquiring as to when I can expect delivery. There seems to be no contact telephone number for them, so I am not sure…
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1&1 Debt I do not owe
Anyone had any dealing with 1&1? 1&1 are chasing me for debt I do not believe owe. Being exchanging emails all day. They are not listening to my points. " accounts left delinquent will eventually and automatically pass to collection agency AFS". Is there anything I can send to stop them passing it to a collection agency.…
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Advice Needed
Hi All, I bought a very expensive aquarium filter late last year and in the last few weeks I have experienced issues with low flow. I have been in touch with the manufacturer and have followed all of their advice and have replaced all of the seals and gaskets they have sent me but the problem still persists. I asked if…
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Post Office Question
I was in the Post Office today and overheard the transaction of a elderly gentleman in front of me. He was sending a parcel worth £60. The counter assistant asked him if he'd like special delivery which would cost £22. She didnt ask what was in it, just what the value was. Now being as I rarely post anything that requires…
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accidentally refunded twice...
hello! this is my first post on the forum ... i have a question! in august i booked to stay at a hotel in london that is part of a big chain - we were treated awfully and were not happy with our stay at all, so we complained and eventually got them to agree to give us a 35% refund (the hotel was adamant that was the most…
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Tesco delivered shopping covered in bleach!
My shopping arrived tonight and when i was handed the recipet it was soaked and reeked of bleech. I pointed this out to the driver and he said he didn't know why and not to worry about the shopping as it wasn't kept with any of the food. So once he'd left i started unpacking only to discover all the bags were wet and also…
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Faulty Iron Bought 13 Months Ago
Evening All, I bought a Bosch steam generator iron in November last year. This weekend it stopped generating steam and wouldn't heat up a lot more than 'warm'. My fiance took it back to Comet armed with some advice from me about the SOGA and particularly the fact that, whilst it is over 12 months, the appliance should…