Amazon's response it it right??

Bykerlass

I will try and keep it brief!

I purchased a Dyson vaccuum cleaner in May 2010 which developed a fault and the head cleaner broke. I contacted Amazon who told me to contact Dyson which I did (despite believing Amazon should have been responsible) and after a few days and engineer called and had to order a new part which would take 2-3 days max. 12 days later and still no part and calls made to Dyson I contacted Amazon and told them it was up to them to sort it out and not Dyson. They kindly sent me a replacement hoover on 15 Dec 2010.

This new hoover has developed the very same fault! In fact it broke about 6 weeks ago but I have been in hospital so unable to sort this out. My husband and I are retired and live in a bungalow, I say this to highlight the fact that the he hoover is not heavily used.

I have contacted Amazon and been told that the their guarantee for the hoover ran out in May? this is the purchase date of the original hoover and not the replacement. Surely this replacement hoover should be guaranteed for 1 year with Amazon from date of my receiving it and not form the date of the original faulty hoover.

I know Dyson guarantee it for 5 years but I am reluctant to go through the same scenario as last time if it is still covered by Amazons 1 year guarantee.

Can anyone advise please?

tomjonesrules

Go straight to Dyson. Your first experience with them is rare, they are normally very efficient. Strictly speaking your contract is with the retailer, but it makes far more sense to go straight to the manufacturer in situations like this.

bod1467

In this situation it is probably best for you to invoke the 5 year Dyson warranty. Any remedy via Amazon can take into account your usage of the item.

PurplePow

This year I had problems with a TV I had bought from Amazon a year ago. Their first response was it was outside of the 12 month warranty - nothing they can do. However I read Martin's excellent article regarding the Sales of Goods Act, and responded to Amazon quoting this. My email was passed to a higher team - who sent out a replacement TV for me and to return my old and broken down one. It was done very efficiently - but I had to quote the act for action to be taken.

System

did you register the Dyson when you bought it as they usually have a 5 yr warranty

bris

The guarantee runs from the date of the original purchase not the date you received the new Dyson.

Bykerlass

Thank you all for your useful comments. Yes i did register it with Dyson so I guess that will be my next email.