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Faulty Car
Hi there, Some advice would be much appreciated. I think I'm doing the right thing but just want some confirmation on what I'm doing! :) Two weeks ago I bought a second hand car which came with a full fresh MOT. Owing to the specialist nature of the car I booked it in straight away with an independent specialist for a full…
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Comet direct fail express delivery
"My father made an order to buy a whirlpool freezer on the comet direct ebay store on the 15th of november and paid extra for express delivery because the freezer in our store had broken. That was the reason we paid extra money to get the freezer quickly as we didn't want all of our food to go off. We had a phone call on…
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advice needed on getting refund
Hi, I bought a very expensive satellite receiver called a Vu qube from aerialshack.com on the 15th of November, and heard nothing it was supposed to come in 5-7 working days, it still had not come by the 30th, at which point I asked for a refund, which they put through, I still havent received my money. This is a large…
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Storm Damage
Had a mini hurricane in the north east of Scotland last night. My Sister who is a single parent and has no money had a bit of bad luck. She lives in a house owned by the housing association. During the storm loads of slates blew off her roof and caused at least a £1000 of damage to her car. She has contacted the housing…
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Wrong Phone Number
Hi I keep getting calls from 08456016304. I get these calls around mid to late afternoon every weekday. Conveniently, I am usually at work or university at the time so I miss them. However, when I call the number back I get an automated message saying that someone has called me from the Lloyds Banking Group, and one of the…
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ORANGE messed up my credit file ( please help)
Hello everyone, Recently i was given a job offer from co operative bank, and the pre employment contract stated that i need to open a bank account in order to get started with the bank.. I appled for the staff bank account and it was declined. And later the bank cancelled my job offer. I checked my credit report and i…
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Cancelling gym membership
I'm a member of total fitness and decided to cancel at the start if the month. I phoned on the 2nd (I think) and was told over the phone that I had to put it in writing and send a letter or email. She also said that as I was doing it before the 5th that my months notice would be just the remainder of December. I emailed…
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Refused refund for faulty TV
Hi I bought one of those ultra portable battery powered TV's on Monday from a market that was very cheap. (£25) I got it home but only used it yesterday (Tuesday) and found that it wouldnt work. I live quite a while from the market but as I had nothing to do all day decided to take it back. However I got to the market (15…
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DFS Sofa
Was wondering if anyone could help me with a problem. I bought this sofa (http://www.dfs.co.uk/sofas/corner-sofas/embrace/left-arm-facing-corner-sofa/) in November 2010 and took delivery of it December. When we were in the store I asked the sales man if the fabric would bobble or clump (it's like a fleece feel and I was…
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"Number of seats left" advert on flight
Hi, at the end of November I bought a ticket on Thomson Fly. Fligh price was £398 and number of seats left was 4. http://imageshack.us/photo/my-images/85/thomsonfly.jpg/ Since then, the number of seats fluctuates every week and the price has been going down. The week after I bought, the number of seats left increased from…
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How many people can sit in a hotel room?
I was just wondering if you book a 2 bedroom hotel room, or a 4 bedroom etc... Is it that you book the amount of beds you need, e.g a couple may need a double and a single for the child, or it maybe that a double will be big enough for 3 kids. or that a couple can sleep in a single bed, or a group of friends that travel…
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Argos - non delivery, they want me to involve the Police .....
I placed an order for delivery with Argos. They didn't deliver on the day, so eventually I chased it up. They said that the people in the flat downstairs had signed for it. Those people appeared to be on holiday, but today I have discovered that they have actually moved out. So I contacted Argos again today, and they tell…
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Faulty Setee - My Rights
I purchased a suite from Harveys which arrived around a month ago. Within weeks, we noticed that one of the seats on the two-seater setee was of poor quality and apparently defective. We contacted Harveys who sent out a technician. He agreed there was a fault stating that, in his view, the cushions hadn't been filled…
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Dixons - Return Policy
I have a Blu-Ray player which I bought online from Dixons. I have had this for slightly less than six months and the unit has become faulty which means to use it, I have to remove the power plug from it nearly every time. About a week ago I rang the Dixons helpline and ended up being automatically connected to Samsung and…
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Play.com price change
I recently purchased an item from play.com that has yet to arrive. However when I looked today, the price of the item has dropped. On the website it says that you can return your items for free and they would even cover the return postage. Would I be okay to order the same item now at the cheaper price and return the one I…
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cex probs ( urgent help needed)
hi. I wonder if you can help me . I when into cex today. and when I when to trade in this phone , they couldn;t not accpet it , cos in the past I have ''traded in a blocked phone'' , when I NEVER EVER done that ............. now I'm worried out of my mind ........... please can you tell me what do I do . if you can help…
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Pretty sure husband has been conned
Hope I have posted on the right board. On the 7th October he made an order with "todays special value" (yes I did warn him :mad:) 6 days later we recieve an email stated that it is out of stock but will estimate delivery in 6 weeks. for the delay they will include a £19.99 accessory pack free. 18th November email stated…
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Advice on distance selling
Hi, we bought an expensive treadmill online approx 5 years ago, last weekend it stopped working, apparently the motor is still under warranty, when i rang the service department they said it would be £162 to send an engineer out, which we agreed to, now when the invoice arrived it was £195 they had added on VAT !! now at…
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Car trouble.
My son bought a car from a repair centre (not a big one), paid cash & got a receipt. He's had a couple of problems with it - the drive shaft needed replaced (which had already been replaced before purchasing it) & now the brakes are a bit unreliable - make a noise when using them. Seemingly the right hand brake Shim was…
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Virgin Active Membership
I've had a really bad experience with a Virgin Active gym, and despite emailing the club and complaining, they didn't really seem to care about my problems. I was wondering who else I could complain to, as I'm really unhappy about what has happened with my membership When I initially contacted the gym about membership, I…