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Advice needed..
Good afternoon, I need some advice with regards to Very.co.uk Last year I ordered three items for a family member on Very's 'Buy Now Pay Later' scheme. The items were a HP laptop (£499), an Acer laptop with a cash price of (£356) and an England football shirt (£45). During the 12 month interest free period, only a small…
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What rights do i have to take an item back within 2 month?
I bought one of those halogen heaters (the 3 bar 1200w ones) from Wilkos last year. It went kaput & they changed it (this was about 5 months after i bought it). The next one went again within a matter or days. I only had the original receipt (they never gave me a new one after the first exchange), so according to the…
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Information Regarding Makoosh.com
Hi, my girlfriend just recently bought something from makoosh.com however over a week later she has still had no confirmation of her order yet they have taken the money from her account. Does anyone have any onformation regarding this company ?
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Holiday - Right to Refund/Change Details?
Hi everyone On the 3rd of this month I booked a holiday for my mum and I (a surprise for her birthday) at £360 each for a week in Spain, flying out 1 Jan with Thomas Cook. Due to my mum recently discovering some money problems I had (which have now been sorted) and me struggling to get the time off work, I've realised that…
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GROUPON ... what are my rights?
Can someone help/advise me please? I bought a watch via Groupon on 28th September from one of their 'associates' ~ a company called South Lane. Groupon debited my account on the 30th October. 9 days before the watch was even sent out. When the watch arrived it was broken. SouthLane asked me to post it back but as I'd have…
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Problems with LoveFilm taking money after cancellation
I phoned LoveFilm to cancel my account in July / August last year. (Can't remember exactly but was summer). They said the cancellation would apply to my next bill as I had just paid. I returned the discs I had and assumed that was that. Until they sent another set (apparently at the end of September). I immediately…
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Rights to return a watched DVD?
Thank you in advance to anyone who can offer me advice. I brought a DVD this week for my 2 year old about an animated grumpy Father Christmas. I choose it because it was a U rating. However on watching it with her I was horrified that every few words is "blooming" in a sort of replacement swear word manner. There is no way…
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Item incorrectly delivered - problem.
Hi all, I recently ordered a new phone in accordance with my bill-pay plan (Three) and asked for it to be delivered to an address in Nottingham. Long story short, the phone was actually delivered to a house which I had previously been a tenant in, and was signed for by the new occupants. I managed to get in touch with the…
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Water Storage Heater
Hi I live in a flat with a Gledhill water storage heater. I have home insurance which covers repairs to the storage heater but not a replacement. the storage heater is leaking and the insurance company has said it is beyond repair even though it is only 4 years old. i contacted the developer of the flat and they said they…
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New car - 2 weeks later stopped working...where do I stand?
I am hoping someone might be able to give me some advice. We bought a car from a dealership 2 weeks ago - it isn't a new car (52 plate) but within two weeks it has stopped working, it starts briefly but then stalls. We phoned the dealership on Saturday who phoned us back this morning to tell us that they can't get us a…
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Please Help!
My OH and I are booked in to go on an experience day next week at 'Double Take Studios' in Southampton. For a couples photoshoot. I have tried to login all weekend with no luck. I have just tried to call them and it says 'they have had to close due to unforseen circumstances' I had a hunt around online and they have gone…
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where do i stand?
please delete
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Groupon - Refund request
Hi, I was after some advise please. i brought a groupon voucher for a spa day and to cut a very long story short the day was a catalogue of disasters. We didnt redeem the voucher and the main problem is that the "spa" (it definatley WASNT a Spa!) facilities werent available until 11.30am (which they had not advised anyone…
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Restaurant overcharge on bill
Some help required please from all of you clever people out there. We had our Xmas party last week for 35 of us at a local restaurant. When the bill came it was for £2000. The food bill per head was £25 and the restaurant had added what we estimate at around £500 of booze we didn't consume. In the cold light of day we have…
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Argos - Waiting for Refund!
Hi guys, I wanted to get your views on how best to take my problem forward. Basically, I ordered a headboard online from Argos on 5th November this year - however when we tried to fit the headboard to the back of our Silent Night (Argos bought) bed it didn't fit! On 11th November, I phoned Argos to arrange collection via…
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Faulty Bike from Argos....
Hello, I am hoping you can help. I bought a bike for my step daughter a few months ago for christmas, out it in the cupboard and out it came this weekend to be built! MAJOR PROBLEM! The fork at the front has been welded wrong so the front wheel wont fit in (it is about an inch out). I am going to take it back to argos…
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If a website drops its price
I recall reading - in a Money Saving newsletter I'm sure - something like if a website lowers its price on a product within 30 days of you buying it, you can claim a refund for the difference. It might specifically have been Amazon, not all websites. Is this the case, now or previously? Useful to know if buying things now…
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IBUYECO Car Insurance fee's...
my car Insurance is currently with I Buy Eco (a company I regret going with and will be cancelling my insurance as soon as the time is up!) I just got a letter through saying that the bank couldn't pay for my payment for the car insurance this month. Upon checking my car insurance online, turns out they've taken the money…
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Do I have to pay back?
I received a payment of £13,000.00 from the maturity of an Endownment policy. Several weeks later I was told the payment was made to me in error and that it should have been paid to the Beneficiary - the Mortgage Company. Before the payment was made, I was in correspondence with the Insurance Company for several months to…
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Help with stolen money
Hi there, can anyone help me with the issue of companies taking money out of your bank account with out notice and without invoice or receipt. i gave them my card details for the 1 and only transaction that was agreed,and confirmed with an invoice, since then they have taken over £400 without any notice and are unable to…