Faulty Bike from Argos....

cord123

Hello, I am hoping you can help.

I bought a bike for my step daughter a few months ago for christmas, out it in the cupboard and out it came this weekend to be built!

MAJOR PROBLEM! The fork at the front has been welded wrong so the front wheel wont fit in (it is about an inch out).

I am going to take it back to argos today but just wondered where i stood.... the bike is now not sold by them is it worth asking to swap it for another bike..... all I care about is getting a girls 16" bike tbh the next cheapest one is on sale for £60 i think which is £20 more than what I paid. However, halfords have the bike I originally bought on sale for £65 (its a high school musical one). Is there any chance I can fight for an little bit extra to get the new bike from halfords?

I am so gutted that this has happened and I know that I wont find a bike anywhere for £40!

Or is it a case of they will give me my money back only? xx

deadpixel

I used to work at Argos many years ago. Since Argos no longer stock the bike i'm pretty sure you can choose between getting money back or exchanging for a new product. Argos gives a thirty day money back guarantee (which is no good to you because you bought your bike a few months ago) However, on most products Argos also give a 12 month warranty against faults/defects etc. that are not your fault. So you shouldn't have any problems! Just make sure you have your receipt!

texranger

cord123 wrote: »

Hello, I am hoping you can help.

I bought a bike for my step daughter a few months ago for christmas, out it in the cupboard and out it came this weekend to be built!

MAJOR PROBLEM! The fork at the front has been welded wrong so the front wheel wont fit in (it is about an inch out).

I am going to take it back to argos today but just wondered where i stood.... the bike is now not sold by them is it worth asking to swap it for another bike..... all I care about is getting a girls 16" bike tbh the next cheapest one is on sale for £60 i think which is £20 more than what I paid. However, halfords have the bike I originally bought on sale for £65 (its a high school musical one). Is there any chance I can fight for an little bit extra to get the new bike from halfords?

I am so gutted that this has happened and I know that I wont find a bike anywhere for £40!

Or is it a case of they will give me my money back only? xx

As they dont stock that item then you will be entitled to a refund. depends on how you paid for it

cash = cash refund
cc/dc = refund onto original card
hsv/gc = refund in Argos gift card.

cord123

Thank you! Just so annoyed as I got such a bargain with it but now will have to pay more the same bike! Never mind - I will learn for next time it is all alright!

arcon5

texranger wrote: »

As they dont stock that item then you will be entitled to a refund. depends on how you paid for it

cash = cash refund
cc/dc = refund onto original card
hsv/gc = refund in Argos gift card.

not necessarily. They might send it back to the manufacturer who will repair or replace it.

texranger

arcon5 wrote: »

not necessarily. They might send it back to the manufacturer who will repair or replace it.

they dont usually do this if the item is no longer a stock item