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Trouble with findmeagift.com
I placed an order with findmeagift.com on 29/11 totalling £39.97. Having not received anything by 8/12 (and with my mother getting rather impatient for her birthday present), I checked the online delivery status (Hermes) and it said the parcel had been "Delivered to porch" on 3/12. I live in a flat and don't have a porch…
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Abercrombie & Fitch RIP OFF
I used to be a regular shopper at Abercrombie & Fitch for years both when I visited the US and via their US website. A few years ago they set up a European website and you now automatically get re-directed to that one, presumably by identifying your IP address. The thing is that the prices on the European site are a…
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Ordered one, had two delivered...
Hi all, hope you can help advise. I recently ordered a large item of furniture from an online company. However, for some reason, the delivery company they contracted the job to delivered 2 identical items (it was on their form as that amount). Each item was worth about £800, yet they only charged us for the one item. They…
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WH Smith Mistake... Help needed!
Hi, first post here, please be gentle! :p Anyway, recently I had purchased an Airfix model for my brother for Christmas from the WH Smith website. It cost approximately £10, but I had bought it with something else so I qualified for their free delivery. Fast forward a couple of days, and they both arrive, except I had been…
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Delivery rights: Comet
Hi all, this discussion thread's part of the Delivery Rights guide, specifically for if you've complained to Comet about delivery problems using the techniques in the guide. Please tell us how you got on - we want to know if you were awarded any compensation from Comet, and if so, how much? Just let us know the amount and…
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Moral dilemma
Bought (using the tesco's vouchers promotion) a £70 toy from Tesco online a couple of weeks ago. When we went to pick it up, we were advised in the store that the goods hadn't been delivered to them, and it appeared that they had been stalled in delivery at a staging warehouse as the goods had been damaged in transit. We…
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Small Claims from the EU
I was thinking of making a small claims against a small UK company for damage to goods which were sent by them to me in France where I live permanently. The amount of the claim would be less than £100. I have checked the small claims advice websites and it says that the person who instigates the claim must have an address…
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Sainsburys gift turns out to be a voucher
Shopping at Sainsburys Durham they had a promotion buy a bottle of Baileys and get a gift. Turned out when I got my 'gift' it was just a £2 voucher off a bottle of champagne. Meaning that I'd have to spend a lot more money to get my 'gift' and I don't want any champagne so the gift is completely worthless to me. So I…
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Bad work by garage
I would really appreciate some advice about where I stand legally in this matter. I took my car to the garage which I have always used with no issues when I got a puncture as I had had to put my spare on and I wanted them to change my punctured tyre and and put it back on for me. When I was there they said another of my…
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Has anyone used TJ Hughes before? I'm having trouble with them.
I hope this is the right forum, if not please move it :) I bought a bed recently from them, and they said it would take about 3 weeks to get it delivered. I got a call after a week saying it would be delayed further, and I decided to cancel and buy it elsewhere. Their main number is 0845 which costs 25p/min from my mobile.…
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broken pc
I was wondering if anybody could help me. Feb this year i purchased a custom built pc from pc specialist at a cost of £1100. I have had nothing but problems since it arrived. I have sent it back about three times to get parts replaced and have also had to have various parts sent to my house so i could change them. I have…
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VAT return on financed car for disabled
Need some advice on VAT return for financed car. Found out from this website that as a disabled driver with adaptations to the car, I can claim back the VAT. However as I am unemployed and on disability benefits I was unable to get finance on the car when they offered 2 years free credit. For this reason the car was…
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Tiffany Jewellery Palace
Please help!!! Has anyone had dealings with this co before. I saw this website on a thread and couldn't believe my eyes 100% Authetic Tiffany jewellery... Well stupid me placed an order for a necklace and bracelet costing £113.97 plus postage. They arrived yesterday must be the worst copies I've ever seen so I went…
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Uggs Online Scam
Hi all out there.... Not sure i am posting this in the right place, but i need help or advice, has anyone ever delt with a site called amritsales? They claim to sell cheep Ugg Boots. I was buying a Christmas present for my girlfriend, i googled "Ugg Boots sale uk". The above website was at the top of google's list so i…
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Consumer Rights please help.
I have recently paid for a weekend away with Premier Inn via a booking agent. I paid for the trip, part Arun Miles and part cash. The agent paid Premier Inn. I have since made a complaint to Premier Inn re the poor service and quality of the room and have been compensated £92, which has been refunded back onto the card…
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Returned an item, they didn't get it
Hi all, I purchased something from Debenhams a while ago, then decided to return it. I used their free Royal Mail return and got a proof of postage too. It's been 2 weeks now and they claim that they haven't received it. Now what are my rights? Shall I put a claim with RoyalMail to get my money back, or is it their…
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replacement at cost or specs
Hi all, new to forum and looking forward to some sage advice.The question I have is - if I purchased an item ( in this case a samsung blu ray recorder with freeview HD - purchased September 2011) and it goes wrong and they say I can have a replacement ,but the original item is no longer stocked,so pick from their catalogue…
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3D TV From Panasonic Burn In!
Hey! I need a bit of help. My brother bought a Panasonic 3D TV. Its a plasma screen. My brother has only had it for 2 weeks and its burnt in. He as used it with his computer. He has NOT left it on a static image for long periods of time. In the hand book it tells you you can get this burning and it is not covered by their…
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Simplybe not refunding delivery/postage charges - Distance Selling Regulations
I recently placed an order on the simply be website, haven't used it much before, but ordered five items. On receiving them nearly a week later none of the items were satisfactory and I sent everything back within a day or two of receipt. Yesterday simply be refunded the cost of the items, but not the postage. I have some…
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Gym ringing me even though I didn't leave my number
Can anyone help/advise me. Rang my local gym on Saturday to enquire about membership costs, it is a national chain. The receptionist said I would have to speak to one of their membership team to find out (why? how difficult is it to have a price list on reception? I guess it's a sales tactic). I said I would call back…