Delivery rights: Comet

Former_MSE_Rose

Hi all, this discussion thread's part of the Delivery Rights guide, specifically for if you've complained to Comet about delivery problems using the techniques in the guide.

Please tell us how you got on - we want to know if you were awarded any compensation from Comet, and if so, how much? Just let us know the amount and reason below; to add more general feedback on the guide, pop over to the main Delivery Rights discussion thread.

Thanks for your help,

MSE Rose

puddings_2

Last week I was due a comet delivery. I booked online and got an email including the date and time (7am-6pm). At 5pm, no delivery and I was getting impatient so I called them to check that it was on its way. It was only then that they told me that the item was out of stock, and they apologised because somebody should have contacted me to say that my delivery had been cancelled.
I was furious. A whole day spent hanging around for nothing. The options that they offered me were a)refund b)exchange for a different item c)wait for item to come back into stock.
I wanted the specific item so opted for "c)" Apart from that, the only thing that they offered was a morning or afternoon slot free of charge, which usually are charged extra for.

COSTLYPETROL

I had recent very bad experience with Comet. They sold me a netbook did not match their advertised specifications.

After three months they eventually gave me a full refund.

All the blatant abuse by "customer service" and sales staff simply means I will NEVER shop there again.

Check your delivery on arrival as their "customer service" personnel are evasive and nasty. A letter to their C.E.O. will gain their attention.

All the very best with your purchase.

In_Need_of_Freebies

I had a bad experience with comet. I was due a delivery and was given a delivery slot beween 7am and 6pm. I waited in all day but by 5.15pm I realized that it was very unlikely that the item would turn up. I phoned their customer service and was put through to their ebay department where I had order the gift. I was told their was no delivery set for that day and that I should have received an email telling me that the item was not in stock. I was not happy. They said they could deliver it when it came in stock but that was no good for me so I opted for a full refund. As I was so upset about the day and time being wasted I warned to speak to the supervisor. The supervisor had gone home for the day but I was promised a call on the Monday. The call didn't come till Tuesday. After explaining what happened to the supervisor and the supervisor apologising, she offered me a £15 voucher in compensation as well as a full refund for my trouble.

oakleigh841

Comet failed to show up two days in a row with my delivery before finally arriving on the third attempt. They called me the first time to say they wouldn't be able to get there, but not the second. While on the phone to find out why it hadn't been delivered for a second time, the customer rep on the phone told me to ring for compensation once the item had been delivered. I followed this advice but was told by the next customer rep that they only consider claims for compensation by mail! I don't expect much from call centre staff as I know staff turnover is high and it's really just an alternative to flipping burgers while they're looking for a decent job, but getting conflicting advice on such a simple (and I expect common for Comet) topic as how to claim compensation shows management isn't really bothered with even training these poor people.
I really do think you're better off going with reserve and collect rather than delivery if you're going to persevere with these guys. If you do need to make a claim, the address is:
Complaints Dept.
Comet Group Plc
George House
George St
Hull HU1 3AU.

arcon5

You'd be lucky to get faulty goods repaired without fuss with Comet, let alone compensation

dollparts

I was due a delivery 13th Dec 7-6 and I'm still waiting.

I called them this morning and was told they do not have any information on my order other than the details I gave them!

Electrical retailers always make me itch whenever it comes to returning/refunds etc so I was loathe to order but after resisting for so many years I bit the bullet and ordered.

Never again, look likes I will be back on the phone with the hard word.

No explanation, no email, no call, nothing! You would think in this day and age large retailers would be doing their utmost to keep ahead of the competition.