3D TV From Panasonic Burn In!

Jamorio

Hey!
I need a bit of help.
My brother bought a Panasonic 3D TV.
Its a plasma screen. My brother has only had it for 2 weeks and its burnt in.
He as used it with his computer. He has NOT left it on a static image for long periods of time.
In the hand book it tells you you can get this burning and it is not covered by their warranty, if you use consoles and computers etc.

When we purchased it we made it clear that we where going to use it for gaming on PS3 and PC. We made it very very clear and they never mentioned we could get this issue..

The burn in is clearly visibile under a white image.
We have phoned up support of Comet, and they said "Have you been using it on Dynamic? As, Dynamic mode causes screen burn", we replied no, we havent. They said that they will not mend it and neither will they offer a refund.


But, we have not. My brother has been using it on "photo" mode.

Elle7

Under SOGA, the fault is deemed inherent, so they will refund/repair or replace. I imagine they will repair, but its up to them.

However, I don't know if this will be effected by the fact that it doesn't seem suitable for the purpose you want it for - I'm inclined to say it doesn't matter, as it is faulty, but it may also be not fit for purpose if they recommended you a TV which cannot actually be used for the purposes you wanted it for.

Jamorio

Elle7 wrote: »

Under SOGA, the fault is deemed inherent, so they will refund/repair or replace. I imagine they will repair, but its up to them.

However, I don't know if this will be effected by the fact that it doesn't seem suitable for the purpose you want it for - I'm inclined to say it doesn't matter, as it is faulty, but it may also be not fit for purpose if they recommended you a TV which cannot actually be used for the purposes you wanted it for.

Yeah, the woman in Comet said that we would be viable for another TV of our choice. So, we are going in to Comet in about 30 minuets to see what we can do.

liam8282

Most newer plasma tv screens don't suffer from screen burn anymore, as they have built in anti burn measures, such as screen cleaning and shifting the pixels.

To get burning, static images must have been on the screen for a certain period of time, this can be anything as short as 20 minutes. I can clearly remember a lot of pub tvs got screen burn, due to leaving them on sky sports news for hours on end. It is also easier to burn the screen, the newer the tv.

To be fair to comet, there are warnings that are clear and are in the instructions for the tv, and they could argue it is down to your misuse rather than a fault with the tv.

Perhaps you might have more luck going direct to the manufacturer and asking them to sort the tv out?

vyle

He as used it with his computer. He has NOT left it on a static image for long periods of time

Computers....whose windows tend to have sharp edges, a lot of contrast, and task bars that run along the bottom of the screen and stay there.

While burn in is difficult to get on TVs when watching TV now, because the whole image tends to change a lot, using a plasma as a computer monitor is asking for trouble, because there are so many static elements on the screen.

deanos

Screen burn isn't covered by warranty, , it may be image retention if you are lucky

Some TV's have a wipe mode , you leave that running overnight and it should clear it

sarthak

its very hard to burn plasma screen but if it happened and if its in warranty then go for it.

neilmcl

Whilst most new plasma TVs are virtually "burn" proof, it's not impossible to happen particularly if you show static images with high levels of contrast, back & white images and text for example. Photo mode on your plasma is as bad as dynamic mode for upping the contrast levels. and you need to take care within the first few hundred hours of usage. I don't really think you've got a leg to stand on here.

Having said that, you may find that the problem you have is more down to temporary image retention rather than permanent burn in. The Panasonics have a scrolling bar function used to reduce/repair image retention but you may need to run this continually for a number of hours, preferably overnight. With this and watching the TV normally the images will eventually disappear.

Also, you may want to get your brother to look into best way to use his plasma TV - have a look over on avforums.com for advice.