Help with stolen money

haysof

Hi there, can anyone help me with the issue of companies taking money out of your bank account with out notice and without invoice or receipt. i gave them my card details for the 1 and only transaction that was agreed,and confirmed with an invoice, since then they have taken over £400 without any notice and are unable to be specific what for, but they are not agreeing to give me any refund. They have in the last couple of days sent a debt collector agency after a further £370 pounds which again I have no notice or knowledge about. i contacted a lawer and they are a bit banboozled by it, so am searching for another. i contacted trading standards who said, get a lawer. I contacted my bank who can t do anything due to the way they have taken the payments, all I can do is change my bank account, which I have today. The debt collectors say they are looking into it and are holding taking anything further. The company that are taking the money keep ignoring me and who ever I speak to dont know anything about other money due, arent awair of the debt collector,,,, its all a mess. I do have however email proof of correspondence, which backs everything up,,,, but,,, any help or advice would be much appreciated.

vuvuzela

Which company is it and what was the money for ?

haysof

Id rather not mention companies at this point, If it does go as far as court i dont want anything coming back on me. but it was for driving traffic to my website.

paddyrg

Tell the collectors that the debt is disputed and they should refer it back to the supposed creditor. Next, small claims court to recover the money they owe you if you have all the backup paperwork.

RadoJo

Perhaps if you could give some idea of the product/service you thought you were paying for it would be easier for members to advise - at the moment there is not really much to go on...

arcon5

was it to be 'page 1 on google' by anychance?

wealdroam

OP, have you read the terms and conditions you have agreed to?

Could well be that this is some sort of subscription service you have agreed to.

But as mentioned above, tell the debt collectors that the debt is disputed... may be best to write to them.

vuvuzela

Was it a business to business transaction ?

bris

Without any details it's impossible for anyone to advise.
It does sound like a service though and probably with a recurring payment, you might have agreed to a contract without reading the T&C's properly.
You could link to the service for someone to have a look for you, this wouldn't jepordise anything to do with your claim.

maninthestreet

Why are debt collectors chasing you for a debt that doesn't seem to exist? Or, rather, it's the company that owes you money, not the other way around.

Ectophile

Given that you have given us no useful information about the case, what makes you think that we can offer you better advice than your lawyer?