Groupon - Refund request

Selwsm

Hi,

I was after some advise please.

i brought a groupon voucher for a spa day and to cut a very long story short the day was a catalogue of disasters. We didnt redeem the voucher and the main problem is that the "spa" (it definatley WASNT a Spa!) facilities werent available until 11.30am (which they had not advised anyone about).

I complained to the manager at the time and he said i needed to request a refund through Groupon which I have done.

They replied offering me a refund in groupon credits.

I declined and said I wanted my money back but they have now said they cant do that and do i want the groupon credits?

My view is that as the product was not up to an acceptable standard I should be entitled to my money back - however, I dont know what the actual rules around this is.

can anyone helps?

Thanks

Sarah