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Legal problem
Has anyone any experience of this type of situation that may be able to advise my wife and I. Three years ago she was knocked down by a careless car driver and sustained serious injury, we sued his insurance company and three years on there hasn't even been a court date set. The solicitor dealing with this has just told me…
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Boots.com order not arrived by date specified
I placed an order with Boots.com on 2 December for collection in store (my first ever order with them). The confirmation email states 'your order will be ready for collection on or before 8 December' (yesterday). The order hasn't arrived, so I called customer services, who said it can be up to 48 hours after the date…
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Faulty Gas Cooker And A Jobsworth Repairman
On Monday, we took receipt of a brand new gas cooker to replace our old one was nearly 10 years old. It wouldn't ignite any more, and my dad is dependant on warm foods in this weather (he is registered disabled and has cancer), so we bought a lovely new Flavel gas cooker. Once the cooker (brand new, out of the packaging)…
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What are consumer rights at auction when buying non-specified faulty goods
Hope someone can help. I recently won two lots at auction consisting of six seperate electrical items. Having collected and attempted to use them I have discovered that 5 of the 6 do not even power up. I ran tests on fuses, plug leads and power supplies finding nothing untoward leaving me to assume that there are serious…
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How long to get a refund via paypal?
I ordered and item on ebay. Received an email today from the seller advising the item has been damaged whilst in storage and would I prefer a refund. Just wondering if anyone knows how long it could take for the money to be back in my account if the seller refunds me through paypal (which I'm just assuming they will seeing…
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Item doesn't fit - can I claim a compensation?
Hello all, I bought a used steering rack for my car. Before it was posted to me I asked the seller if it will fit - the seller confirmed that it will fit. While my mechanic was trying to fit the rack he was fighting with it until he realised that it doesn't fit. It took him 4h. I contacted the seller to get some…
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Online misprice
I ordered a CD item from Europadisc. I also noticed a box set on there at £0.00. Taking a punt, I added it to my order. I received a confirmation email - line in with their T&Cs. http://www.europadisc.co.uk/information/3/Terms_&_Conditions.htm "When an email is sent by the website to confirm an order, a binding sales…
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Newvista cheque return demand!
As a member of the Newvista survey panel I am wondering if any others here have received a cheque payment which Newvista are demanding (with threats) be returned? I received a cheque for £50 a few weeks ago which I banked as I was due £50. A few days later I received a second cheque for £50 which according to my Newvista…
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Who owns the food?!
I organised a buffet in a private room of a hotel recently to mark a special milestone. We had around 20 people there, but some arrived later than others. We had a hot and cold buffet, then we cut the cake. However after the waiter cut the cake, he took away all the hot items, which the late arriving people were still…
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M&S TV faulty
Hi, for my sins i bought a 32'' M&S tv when they were on offer last week. After setting it up i found that the DVD player would not play. I called M&S hoping to get a replacement,but was told they are no longer in stock. They have offered a full refund, but i like the telly and would like to keep it. Can i get them to…
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Online Price Cancelled
Today I booked a cruise holiday with flights over Christmas and New Year. Price looked a good deal, but not so cheap as to question its reliability. Booked cruise and flight via website. Debit card charged and received a receipt confirming cruise and flight. Two hours later received a phone call stating they had made an…
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Amazon's response it it right??
I will try and keep it brief! I purchased a Dyson vaccuum cleaner in May 2010 which developed a fault and the head cleaner broke. I contacted Amazon who told me to contact Dyson which I did (despite believing Amazon should have been responsible) and after a few days and engineer called and had to order a new part which…
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Received Item From Insurer But Need to Claim Refund
Bit of a peculiar problem this one. My Sony Laptop was a replacement from an insurance company after a burglary in 2008. The laptop has failed and I have discovered that the laptop has the "Nvidia defect" which is a well know fault. Due to this defect the sale of goods act makes it unnecessary to be within warranty as long…
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25$ = £25? Help Needed!
Hi All, I have recently bought a program online which is listed here - http://www.archersoft.com/order.htm - 1 User = $25. So i thought at the current exchange rate i would be charged £15 odd for it. However at the checkout, the totals were £25. I have contacted RegSoft who handle the checkout system. I just wanted to…
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amazon left parcel in recycling bin
I ordered some books from Amazon and the delivery came when I was out. The delivery man left the parcel in the recycling bin. Now the books are not there. Who is resposible for this? Is it the fault of the retailer for leaving them there or have I just got to grin and bear this?
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sewage in back garden from a neighbours drain...who pays?
looking for advice, my parents are elderly pensioners who own thier home and the drain from next doors garden (council tenants)has spilled sewage all over my parents back garden. My mum called scottish water who r going to come out today at some point to have a look but who will pay for the clean up of my parents garden?…
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stale food at fast-food restaurant
Hi, Before few days I went to one of the popular fast-food restaurants and ate an item which was stale. I had already eaten half of it before i noticed the fungi and the weird taste. Got a refund and the restaurant accepted their fault. I had a bad stomach and pain for few days and had to visit hospital but now everything…
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Faulty Camera
Hi all, I'd like some advice, I bought a Canon 1000D SLR camera with an 18-135mm lens in December 2010. I took it on holiday in April 2011 which is the first time I properly used it (other than for a few snaps) and I noticed whilst on holiday that it was not focussing properly on most photos and giving a double image on…
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Viners
I ordered two items from Viners on 24th November,the money was taken from my bank the same day.The goods have to date, not arrived. So far, I have sent three e mails (none of which they have replied too), enquiring as to when I can expect delivery. There seems to be no contact telephone number for them, so I am not sure…
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1&1 Debt I do not owe
Anyone had any dealing with 1&1? 1&1 are chasing me for debt I do not believe owe. Being exchanging emails all day. They are not listening to my points. " accounts left delinquent will eventually and automatically pass to collection agency AFS". Is there anything I can send to stop them passing it to a collection agency.…