amazon left parcel in recycling bin

AlisonHarrison

I ordered some books from Amazon and the delivery came when I was out. The delivery man left the parcel in the recycling bin. Now the books are not there.
Who is resposible for this? Is it the fault of the retailer for leaving them there or have I just got to grin and bear this?

Oliver14

Amazon didn't leave it in your bin. The courier they employed did. Contact Amazon and tell them you have not received the item they are responsible to get the item to you.

How do you know that the item was in the bin if it wasn't there?

scheming_gypsy

It's the fault of whoever delivered them not the retailer. Amazon don't deliver anything, but you'd have to complain to them so they can take it up with whoever they used to deliver. If it was Royal Mail, you could complain to your local depot (not post office) about the postman sticking it in the bin

bod1467

Retailer is responsible, unless you explicitly stated that they could do this. (Technically it was the delivery agent's fault, but your contract is with the retailer. The retailer has the contract with the delivery company).

Report to Amazon that you have received a delivery notification card but the goods are not where stated, and that they were left (where stated) in an unsafe location. Request them to resend the goods (or cancel the order and refund all monies paid if this is your preference).

bod1467

Oliver14 wrote: »

How do you know that the item was in the bin if it wasn't there?

Putting on my sleuth's hat - the delivery card says this?

AlisonHarrison

Thanks for this. Will contact Amazon and ask them to resend.

Oliver14 wrote: »

How do you know that the item was in the bin if it wasn't there?

They put a card through the door.

Shashwoo

In my job I work with a courier company on a daily basis, if they have left an item in what they would class as a 'safe place' then you must contact your place of purchase.

They will re-send and put n a claim for compensation to the cost of the items with the courier company.

wary

The bins may have been emptied between them delivering and you checking, so the first thing you need to do is to go down to your local recycling centre to see if it's there :rotfl::rotfl::rotfl:

stugib

wary wrote: »

The bins may have been emptied between them delivering and you checking, so the first thing you need to do is to go down to your local recycling centre to see if it's there :rotfl::rotfl::rotfl:

It happens! Postman left package in woman's bin - which was emptied before she got home!

biscit

Oliver14 wrote: »

Amazon didn't leave it in your bin. The courier they employed did.

This is an important distinction, not pedantry in case anyone was thinking otherwise.

Oliver14 wrote: »

How do you know that the item was in the bin if it wasn't there?

bod1467 wrote: »

Putting on my sleuth's hat - the delivery card says this?

It seems logical, but it should have been said. The OP didn't indicate whether or not the recycling had been that day.

I mean at the end of the day it makes no diference, the parcel has not been properly delivered and Amazon should replace, but giving a full picture does help people answer.

OP: sorry to hear your story and hope you get success with a replacement delivery.

Snoopyuk

I had Hermes Couriers deliver a parcel to my Recycle Bin recently - it was stated on the card they put through the door - the parcel was in the bin however the laugh was they had stated on their tracking system that it was left in the porch. Yeah okay - good one that - I don't have a porch! LOL!

Equally and yes the responsibly lies with Amazon to get this sorted at the end of the day you are not in receipt of the goods you paid for. I would also be inclined to hold on to the couriers card which is proof that by their own admission admits to where they left the item in your bin!