25$ = £25? Help Needed!

WarioTBH

Hi All,

I have recently bought a program online which is listed here - http://www.archersoft.com/order.htm - 1 User = $25.

So i thought at the current exchange rate i would be charged £15 odd for it.

However at the checkout, the totals were £25.

I have contacted RegSoft who handle the checkout system.


I just wanted to check with you guys that this does indeed sound wrong and i am in my rights to claim? I believe its an American company.


Cheers!

bris

My total comes in at £16.83 for the product and £3.68 for an extended download service which you can't remove so £20.51

Scarpacci

How did you pay? I notice some of the payment options incur additional fees, which might explain it. Or perhaps there was a problem using one of the USD only payment methods?

When I try it, like with bris, it's converting the currency into pounds and doesn't appear to be charging £25 for me.

Strictly speaking, they could charge Americans $25 and Brits £25 if they wanted, if that's the price they say they'll charge during checkout. It's not uncommon for US companies to apply a £1=$1 conversion rate when pricing here. The issue is whether they charged you a price you didn't agree to at checkout and why that was the case.

somethingcorporate

Same as the above, if you appeared as £25 on the final page before asking for payment then you have offered £25 for this product / service.

If it says $25 and nowhere has a conversion then you could probably inquire further - although investigating the website it does appear to convert the order to ~£21.

texranger

bris wrote: »

My total comes in at £16.83 for the product and £3.68 for an extended download service which you can't remove so £20.51

this is exactly what i get and yes you CAN remove the extended download service all you do is click the bin icon next to the service name.