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British Gas billed me 6.5 times my real electricity usage for 2 years
Apologies
for the long entry. British Gas
billed me, on average, 6.5 times my real electricity usage for 2 years since
their contract began, with peaks of 22 times as much, as reported by Government
contractor SGS in January 2024 after checking my broken meter, now replaced. I was overcharged
from Feb 22 to Jan 24 and I…
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Eon standing charge help needed please
When we moved in to our house in December 2006, we were told by the previous owner (an electrician) that there had originally been under floor heating which had a separate meter to the general electric meter. When the under floor heating was removed, the meter was disconnected. When we moved in we made enquiries about…
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Smart meter installation complaint
Hi, We had a smart meter fitted last week - we tried to have one a couple of years ago but we were told that it wasn't suitable to install one on our gas box. Our energy supplier Scottish power contacted us recently and insisted that they have a new installation method and we are now able to go ahead. A guy came out last…
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Loop App - Turn Down and Save
Got an email from Loop this morning. If you're using their app you can participate in the National Grid Turn Down and Save scheme regardless of your supplier. They pay out in Amazon vouchers. More details here: https://loop.homes/turn-down-and-save/ Just for info really in case anyone's interested. I don't use any…
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Student rental accommodation energy provider threats of bailiff
Hi can anyone please advise My child and flatmates are being threatened by British gas bailiffs on 1 May for a bill of £3k. The students should all be concentrating on dissertations or NHS final placements. 1. Student accommodation (SA) pays all bills but has not been paying energy, as they have not received a bill, not…
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Not so Smart Meter
Why is it that British Gas send me monthly electricity bills with an increasing power usage reading when I have not been at the property for many months and the power is off at the master switch. Is this just a British Gas thing or are all smart meters scamming.
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Refunds and them holding onto your money
EDF issues. I asked them to refund overpayments. They said in writing it would take 3 to 5 days... they then insist its 5 to 10 days despite my having written evidence to the contrary. On website they recommended I reduce dd when I tried it stated it wasnt allowed as the reduction was over £ 60.
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Scottish Power
Hello everyone. Sorry I haven't been here for a few years. :) I have tried to post this via https://play.google.com/store/apps/details?id=uk.co.scottishpower. I suspect what I wrote will not be viewable. I wrote this: Scottish Power is dreadful. I closed my account one month ago. They owe me over £1,500. I should have…
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New boiler or other option (house for sale)
The house (2 bed end terrace) we are preparing to sell this summer needs its combi boiler replacing, it’s 13 years old and the repair it needs would cost £800+ maybe more, so it was recommended that we replace it. The rough quote the plumber gave so far is £1800 for a cheapest combi boiler installed with 5 year warranty.…
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Holiday park charges for electricity
Just wondering if 44.44.is a bit much
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Duty of care from utility provider or backbilling?
I'm trying to help someone who has suddenly been given a ridiculously high utility bill. I don't know all the reasons behind it yet like how much energy they have been using and all the usual things. But my question is this....shouldn't a utility provider be regularly reviewing how much energy is being used and how much is…
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Increasingly high bills from EDF
My bills from EDF have always been quite high but recently they seem to be getting out of hand. We have a Smart Meter which submits readings but they have been quoting us nearly £500 a month for usage over the past 3 months. We are two people living in a two bedroom flat so cannot understand why the bill is so high. Each…
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British Gas Meter Ongoing Traumatic Saga
It is with an epic level of frustration I write this as I have absolutely no idea where else to go to get the issues caused by British Gas resolved. My husband and I moved into a house which at one point in history had been two flats. As such there were two gas meters and two electricity meters of which we are paying…
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Octopus app wheel of fortune - anyone ever 'won' anything?
Everytime I log into the app, I spin that daily wheel. Probably done it a 100 times and never won anything. I wondered if anyone else has?
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Why aren’t energy prices falling faster?
A quick search of gas wholesale prices and it’s clear to see the prices are falling back in line with 2020 prices. So why are we still paying so much on our energy bills?! Can anyone explain?
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My octopus tariff Vs outfox the market
Hi all, I'm currently with octopus on the price cap tariff and have seen there is a deal with outfox the market thats 13pc below price cap for electric and 9pc below price cap for gas. Does anyone know or can anyone remember what the predictions from Cornwall insight were when Martin Lewis talked about this last time as I…
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Octopus Energy
We have a situation with Octopus Energy. We switched from Shell Energy to Octopus in November 2023 for electric and Gas. We have smart meters for both. We have discovered that Octopus have only been charging us for Gas and when we queried this in March 2024 as we saw that only Gas was mentioned on their Bills to us. They…
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Utility Point - Barratt Smith & Brown phishing scam
For the past year or so, BSB have been chasing me over email and text for a disputed debt of £46.40 on behalf of Utility Point. I've sent them multiple emails saying that I've never heard of the debt or received a bill from Utility Point. I asked them to send me evidence of the bill in writing (i.e., the actual bill from…
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Incorrect Energy account movement
Looking for some advice and Direction here, if possible. I live in a Flat – Flat A to be precise. Last Wednesday I received an email around 8:30pm from my
energy supplier – Octopus – “Sorry You’re Leaving”. I am NOT moving my energy account. I very swiftly replied to this as the email told me to,
saying I wasn’t leaving.…
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British GAS overcharging and Harassing. Energy Ombudsman supporting them.
Hello all. I need help or some direction as to what to do next. During 10/09/23-18/09/23, I was out of the country and
turned off my boiler (my only gas appliance). On my return, I found I had been charged
£2-3 on three occasions and more than £11 on 13/09/23. We were concerned as
this could have been happening all 713…