Scottish Power

SnowTiger

Hello everyone.

Sorry I haven't been here for a few years. 

I have tried to post this via https://play.google.com/store/apps/details?id=uk.co.scottishpower.

I suspect what I wrote will not be viewable.

I wrote this: 

Scottish Power is dreadful. I closed my account one month ago.

They owe me over £1,500. I should have received my money back within 14 days. One month later and I have not received that money.

I have tried to contact them via email, voice calls and online chat. They do not answer me. I want my money back. Scottish Power have affectedly stolen over £1,500 from me. I will be making complains about them.

Netexporter

Suppliers have 6 weeks to produce a final account.

TheMilkmansDad

where does the £1,500 figure come from? Is it based on your final bill based on your actual closing meter readings - or is it just an assumption?

SnowTiger

Netexporter said:

Suppliers have 6 weeks to produce a final account.

The final account(s) was sent to me on 26 March 2024.

It contains this: 'We'll aim to refund you within 14 days of this statement. If you don't receive it, please call us'.

I should have received my payment before 10th April 2024.

It is impossible to contact this company. Email doesn't work, phone calls aren't answered and their text chat service dies.

SnowTiger

TheMilkmansDad said:

where does the £1,500 figure come from? Is it based on your final bill based on your actual closing meter readings - or is it just an assumption?

Two accounts. One for electricity and the other for gas.

Your final electricity statement for: 26 March 2024 - 26 March 2024

Amount due for refund £264.45 We'll aim to refund you within 14 days of this statement. If you don't receive it, please call us

Your final gas statement for: 19 March 2024 - 26 March 2024

Amount due for refund £1,251.44 We'll aim to refund your credit within 14 days

I have had this nonsense from other gas and electricity companies.

It seems quite common for them to sit on money longer than they should.

£1,515.89

They would be acting faster and harder if I owed them money,

This is VERY poor service from them.

wrf12345

Yes, horrible company - only ended up there when they took over Ebico accounts after Ofgem forced them to close their single rate tier and the business no longer worked - but threatened them with the EU bureau of consumer rights and they corrected the matter in an amazingly short time - alas that no longer works.