Smart meter installation complaint

Elspeth83

Hi, 

We had a smart meter fitted last week - we tried to have one a couple of years ago but we were told that it wasn't suitable to install one on our gas box.

Our energy supplier Scottish power contacted us recently and insisted that they have a new installation method and we are now able to go ahead.

A guy came out last Friday and installed it - I was working at the time so didn't pay much attention. He handed me the display and left. 

It wasn't until the next day that I actually saw what he'd done. We now have a large pipe coming out the right side of the gas box, then it goes up about a foot, over the top, back down and into the wall. Not only does it look ridiculous it isn't attached to anything, so its just hanging there, it will be very easy for someone to knock into and break. 

We had someone out for a boiler service on Monday and he was appalled.

We tried to contact Scottish power and they've told us it has nothing to do with them and we would need to contact the contractor ourselves to complain. Surely this can't be right? Is there anything we can do to escalate this with them? 

Keep_pedalling

Could you let us have a photo please?

njkmr

We just had our "smart " meters changed and the guy that fitted them said he had done a 3 month training course to qualify. He wasnt an electrician or gas fitter by trade .
Probably why this has occurred.
A picture would help if possible.

ROY47

We tried to contact Scottish power and they've told us it has nothing to do with them and we would need to contact the contractor ourselves to complain. Surely this can't be right?

No it's not right   Scottish Power are ultimately responsible for their contractors work