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My Experience Closing an Onestream Account – Repeated Errors & Contradictory Information
Posting this to help anyone else dealing with Onestream. I recently closed my broadband account and the process was far more stressful than it needed to be. Despite being told the account was settled after paying the agreed final amount, I continued receiving: Contradictory emails Incorrect payment demands Threats of…
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OFNL for new estates why so expensive
OK so is this another monopoly scam for the big developers? I’m on a relatively new build housing development and I HAVE TO use One Fibre Network ONFL for broadband and Sky TV. Normal offers from all of the big name providers that are much cheaper are not available to me and the so called better deals through ONFL are…
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Seamless switch?
My first time switching full fibre broadband today between Sky and Vodafone, both OR. I was under the impression that the switch would be seamless and pretty much instantaneous, is it his not the case? I woke up to my Sky internet disconnected, as expected, so connected up my Vodafone router and it's not connecting to the…
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Just been changed to Digital so put me on Fibre 2
On 9th March I renewed my BT contract and have been with them for years. I then discovered I had been moved to Digital - Fibre 2. It was not explained and on the day the contract should have started I had no landline and no internet. On Monday it stopped and 3 technicians, on different days, numerous phone calls and…
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Vodafone Fibre router questions
I'm now on Vodafone Fibre 500Mbps package and have been given their Power Hub router and have a couple of questions. Firstly I can't find anywhere in the router settings where you can split or rename the 2.4ghz and 5ghz bands, there is a section but it says disabled. I'm using the expert mode and connecting directly via…
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broadband cables across front garden- hyperoptic
I recently came out of contract with Sky for broadband and decided to switch to Hyperoptic who were offering a 40% cheaper than the cheapest renewal price i could get from Sky, and they seem to have reasonable reviews. I was told somebody would come to do a 'survey' which was basically just a look at the property from the…
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Virgin Media damage to property
Virgin Media installed a new green street cabinet right next to my garden hedge just over 2 weeks ago. They had clearly dug down into the pavement to do this. On Monday, I noticed that the 4 trees in my hedge right next to the box have started to die. Leaves at the bottom have gone brown and I can see this is working its…
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Do I count as a "new" customer?
Hi all, Just a quick question. I see with the MSE Broadband Checker that Vodafone are offering a £150 voucher for new customers. I'm thinking of taking up the Full Fibre 500 package. Currently we have a housemate who brought his broadband with him, and it so happens to be the same Vodafone Full Fibre 500 package I'm…
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Is there any reason to go with Highland Broadband over Plus Net? Scottish Highlands based.
I live in the Scottish Highlands and currently have a 4g router, using a Talkmobile Unlimited sim for £16/month. It's fine for watching TV, but not so good for trying to do multiple things at once (tv/download etc.). My needs are fairly modest. I don't have a line into my property, but can get FTTC installed. Plus net will…
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Elderly Mother - Downgrade from 1Gig £32 to 132Mbps £24
Hello, I switched my elderly mother from £50 BT Broadband to cheaper £32 Virgin. Due it being a sandstone house, my mother has wi-fi dead spots and needs a package which has wi-fi guarantee (i.e. comes with free mesh extenders). For a few reasons I don't want to DIY and buy/configure the mesh extenders myself. It's only…
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Talktalk want £5 pcm for emails?
HI. Talktalk were for a long time my broadband supplier. I changed that last year for a better deal with vodafone. I also had and still do have my email address with talktalk, who now tell me they want £5 pcm for the email service. so just wondering what are my options here? how easy will it be to change email suppliers?…
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Switching from EE to Sky.
I've decided to take advantage of the advertised SKY deal on this site and so switched from my current provider EE. The deal saves me nearly £30 a month. Being an OAP, that is a lot when you factor in the rise in energy costs as a result of the Middle East conflict. I was in a two year contract with EE ending in July 2027.…
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Credit owed from Sky
Hi. Im in credit with Sky and they owe me £24 after I cancelled my broadband last month. From memory they pay you by cheque but can anyone verify their procedure for this type of thing. They are a clownshow at the moment due to the customer services having been moved to India. More importantly is the process automatic?…
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Removal of old line
Just a quick query please. I've got Openreach booked in for full fibre broadband to be installed. I'm currently on the basic broadband with phone line. I'm aware the phone line will no longer work. Does the engineer switch this off at the box in the street or will they need access to the socket inside. Just want to make…
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When you leave your Broadband provider
I seem to be getting bombarded with messages asking me to contact the provider I'm leaving since I put the request into my new provider last week. Due to my job Im rarely able to pick up calls anyway and don't want to if they come from numbers unrecognised or seen as spam calls. I just checked my messages and my provider…
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BT Digital Voice and line rental
My line rental contract expires soon. I have BT Digital Voice. Can I now simply abandon/cancel the line rental contract and continue to use the digital voice service using Broadband? Is there any obvious downside to this? Thanks in advance.
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Broadband Outages - can a previous provider sabotage your connection?
I wonder if someone who works in the Broadband industry can tell me if my suspicions of a practice whereby a provider that you have left can intermittently switch on their link to your line so as to disrupt the link to your current provider is justified. Now, I left a well-known Broadband provider a year ago. I was out of…
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EE 4G WIFI Mini Hub EE72E and alternatives.
Hi. Any thoughts on these, and alternatives? I know they work, and seem reasonable value - you can buy the unit 2nd-hand for around £25, and data costs ain't bad. But, what are the alternatives? Any better? And, does it need to be an EE SIM in the EE device, or will any SIM with data work? Ta.
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TalkTalk and so-called Fixed Price Pro
I'm on a Fixed Price Pro deal with TT (I was in the cohort that came with Tiscali, so must have been with them ~20 years? and with very little trouble… till now). FPP means in theory that the price for BB goes up just by prev Jan's CPI and that has worked for some four or five years, the first two years in contract and the…
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Talktalk To Utility Warehouse
I am aware that my Broadband/phone line is being passed from Talktalk to Utility Warehouse, should of been March, received a letter saying will now be April. I previousley had an email from Talktalk saying prices would remain the same with Utility Warehouse. I am currently paying £24 a month, will the price still increase…
