My Experience Closing an Onestream Account – Repeated Errors & Contradictory Information

ReviewWarrior

Posting this to help anyone else dealing with Onestream.

I recently closed my broadband account and the process was far more stressful than it needed to be. Despite being told the account was settled after paying the agreed final amount, I continued receiving:

• Contradictory emails
• Incorrect payment demands
• Threats of suspension
• Warnings about credit impact
• Charges that were later admitted to be errors

Each adviser told me something different, and every time I thought the issue was resolved, another message arrived saying the opposite. It took multiple calls and emails to get the account properly closed and the incorrect charges removed.

The case is now settled and I did receive compensation, but the amount of time and stress involved was completely unnecessary. If anyone else is dealing with similar issues, keep everything in writing and don’t hesitate to raise a formal complaint.

Edcx

I’m just about to leave Onestream let’s see if they treat every customer with the same lack of respect

Meanmachine58

I have just left them . I used one touch switch to move to another provider. After I moved, I could still log into my Onestream account and have been credit for the period of time since moving broadband. I contacted them using the online chat, to chase the refund and it have been done. Contacted them again and asked if it is okay to cancel the direct debit and was told because have been refunded, I can now cancel it . Not done it yet though.