TalkTalk and so-called Fixed Price Pro

mouthwatering

I'm on a Fixed Price Pro deal with TT (I was in the cohort that came with Tiscali, so must have been with them ~20 years? and with very little trouble… till now).

FPP means in theory that the price for BB goes up just by prev Jan's CPI and that has worked for some four or five years, the first two years in contract and the rest out of contract. Now they have decided to scrap that whole FPP thing (would have added some 85p to the price this year) and to up the price by £4.

I am not accepting this so will leave them ASAP. But I will not get BB from another provider as I was planning to switch to mobile broadband anyway, just not that fast :-/

So if I understand things correctly as I'm out of contract I have to give them notice (30 days per their website) and then the whole thing ends with a final bill and that's it. TT being TT (or perhaps the BB industry being what it is) I don't expect this to run entirely smoothly. Any hints or do's/dont's from those who've done that recently would be very welcome!

Thanks a lot.

flaneurs_lobster

Do you have a landline phone with them because that'll die too unless you take steps to save it.

No personal experience of TT but it should work as you say, don't go cancelling any direct debits until the next billing cycle + 1 has passed in case of corrections/refunds.

Assume you've done your homework about mobile broadband (often called 4G/5G broadband if for home use) but be best to run in parallel for a while just in case.

Rodders53

I was in the same boat with TT changing the goalposts, but mobile data/signal is not that good in the village - a planned 5G pole by the kiddies playground met local opposition ;)

I switched to Plusnet+ and have just today been able to request a refund of the last month's payment balance from Talk Talk to my Bank (DD left active. The final bill was issued 20th March. Their site implied a DD (refund?) was due by 31st March, but nothing seen in my Bank (which would include next Tuesday) so seems it's a manual request and will likely take them at least a week. A refund couldn't be requested sooner as they "were still processing my payment" from 16th March DD :rotfl:

Phone line went: We use our mobiles, and WiFi calling, anyway. TT sent a prepaid bag for the return of the router and psu. Just a few places to remove the alternative number from (Banks, Docs, etc.,. ) and the odd person who rarely called the landline.

All went smoothly enough, apart from Plusnet setting up the account access which took a few weeks. Service transferred OK and the FTTC connection is "no obvious difference".

35har1old

https://forums.moneysavingexpert.com/discussion/6662411/talktalk-and-so-called-fixed-price-pro

Something similar story it had gone up 85p last year paying 26.85 due to go up by £4 this April phoned now paying £26 with no rise until next April 27

mouthwatering

Thanks for the answers. Small correction… FPP means Fixed Price PLUS, not PRO.

@35har1old: Did you accept a new 12month contract or did they just lower the price to £26? I will deffo not accept a new contract as I want to leave TT and switch to mobile BB anyway, just not that quickly.

@flaneurs_lobster: I know about the landline, this was/is on the radar anyway as LLs will disappear sooner or later. As to mobile BB, I've already setup a mobile router and connected a second router to the mobile router and I am using this setup some of the time. At peak I get 400+ mbps with a SIM from Three though it mostly hovers around the 250 mark (TT gives me ~65 mbps in an FTTC setting). In the evenings it sometimes slows down a bit but we rarely use the net at that time.

I am really just trying to get rid of them TT b*** as smoothly as I can.