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Help please; SSE energy account never moved to OVO and I’ve not had an energy bill in over 2 years.
Okay so this is my situation and I wanted to start a thread because I seriously don’t know what to do, and I don’t know who to talk to about this (I’ve literally not told anyone). I am also curious whether other people have had this issue. I moved into my current rental property in Jan 23 and I set up a dual fuel account…
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Energy supply from Smartest Energy
I'm having extreme difficulty in getting Smartest Energy to accept our meter readings. We are now on month 10 and we are still being sent invoices for estimated readings. Tread very carefully if you are thinking about getting your energy from this company!!!
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Ovo Direct Debit hike (They tried)
Every 3 months Ovo sends me an email saying they are going to massively increase my Direct Debit. Every 3 months I ring them up and after arguing with them I get them to set my Direct Debit amount to what I want it to be according to my budget. For years I've run a spreadsheet of Income & Expenditure so I know exactly…
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Cavity wall insulation and EPCs
I recently moved house into an end of terrace built in 1986, standard brick construction. The EPC said it needed to have cavity wall insulation. I had someone come and check it. He drilled a hole and pulled out some insulation. It looked like glass wool to me. He then gave me a quote for removing all the old insulation and…
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Boiler Replacement on low income
Hi everyone, I would like some advice. I have a an old boiler a Potterton Performa 28, it's 19 years old, it's broken, I have no hot water and virtually no heating, I've tried to have it repaired but the last engineer said repair impossible due to cannot get parts and even if so it would be beyond economical repair and…
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Are New Customers Offered Lower Introductory Energy Tariffs Unavailable To Existing Customers?
Sorry if this has been asked before. The last time I used this website was before the Covid 19 pandemic, and the UK energy market wasn't quite as rubbish then as it is now. I'm an existing customer whose fixed dual-energy tariff is ending soon. I used the MSE Cheap Energy calculator and found a cheaper fixed tariff from my…
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Metering Requirements of Octopus Snug
Afternoon all. We have a house with electric night storage heaters. In the longer term we will change this, but for the here and now we are on a basic E7 tariff. Octopus Snug looks like one of the best options so trying to change over. We have a 6 year old 5 wire SMETS2 smart meter, (EDMI ES-12B) with the heaters of the…
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Octopus gas Tracker billing error ?
Hello All,my first post so be gentle! I am enjoying the savings of being on the Octopus Tracker Tariff but I have a question? I have turned off all my gas appliances for 3 and 4 consecutive days in April and May.This is shown as no consumption on these days on the Octopus website in my energy dashboard.So I would say that…
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Silly question time regards smart meters
Just noticed that a little over 3 weeks ago my Octopus fixed deal ended & I went on to one of their flexible deals. So time to start looking whether it's 1) best to stay with them or move and 2) stay flexible or fixed. While I was on the fixed deal I had them install a smart meter. Should I find that it's best for me to…
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New British gas customer ?
Hi Thanks for reading. I just moved into a new house and got a letter from british gas declaring themselves as my energy provider, giving me an account number, and saying i should call them to set up an accountCan they do this, can they force their services onto meI am however shopping around for an energy supplier and…
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Faulty electric Smart Meter? or something more at play?....
Hello, This is my first post, I will try and keep it short and to the point! And I hope I'm on the right board... Switched to Octopus in September 2023. We have a 1st gen electric smart meter, 8+ years old. Annual kWh usage since switching: 25 Sep 2023 - 31 Dec 2023 = 6,633.623kWh 1 Jan 2024 - 31 Dec 2024 = 20,693.869kWh 1…
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Is it possible to “Crystal Ball” The Price Cap?
For those who have been following this space for a while and have developed an intuition for the numbers, could you please help me make this choice? Octopus’s Snug Octopus(E7 tariff) currently offers: Night Rate: 9p Day Rate: 31.27p Standing Charge: 44.78p These prices will surely change every 3 months for the next 12…
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S Power issues
Hi All, Help please :) Moved into my new home (as owner) in mid June, phoned Scot Power that day to close old account and set up new one. In a nutshell, was old a few weeks later that due to a Scot Power error I had to start again and set up a new account (new acct no.) all over again. Then was later told that hadn't…
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Is the British Gas exclusive fixed energy v86 cheaper than the British Gas fixed tariff v94?
BG have sent me the 'exclusive offer' for fixed tariff v86 but the v94 offer looks cheaper to me on the cheap energy club....have they really sent me an 'exclusive' offer that is more expensive than v94 on the energy club? V86 is: Gas s/c 27.068 ppd. Unit rate 5.621 Elec s/c 39.908 ppd. Unit rate 25.025 V94 is; Gas s/c…
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Poor advice from MSE...
I recently moved rented properties and planned to go with Octopus for my energy provider but MSE advised i go with SO energy. My bill has gone from £49 to a painful £113, baring in mind the flat is tiny, we are barely there and do not use much energy (we do not have a TV, do not WFH, do not game etc). It seems unreasonable…
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Octopus Smart Meter issue
I tried to change tariff to Octopus Snug but it wouldn't let me and I was told that it was because they didn't think the meter had alcs. They said they would investigate and asked me to send a picture of the meter they themselves installed in 2023 and also asked how the storage radiators worked. They've now come back and…
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Here I go again ….
Received this letter today tried calling them but can’t get through , look at the price change … how can I heat my home over winter on that cost ???
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who owns the smart meters and will i be charged for it if i move providers
British Gas have just replaced my smart meter as the previous one stopped sending the info 2 months ago. I am looking to change from them but not sure if they will charge me for the meter as it was just installed - i did go onto the BG chat but was over 90 in the queue.
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Fuse Energy & OFTM Reviews please ⚡️
Do you use Fuse Energy? What do think? How is the customer service? The App? Billing? Please let me hear your reviews. I've read the previous threads, Trust pilot etc. I'd like to hear from current or previous users. I'd also like to hear the same about Outfox the Market? It's time for me to divorce 🐙 It's been a long time…
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Refund of credit
Has anyone had a full refund of credit from British gas and how did you manage it
For questions about water supply to your home.
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A place to get help with air source and ground source heat pumps, sharing experiences with other MoneySavers.
If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.