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Landlord utilies
I live in a static home on a private site and my utilities are provided by my landlord. I have for some time believed he is charging me more than he is payimg for the utilities. Have sent an email to him requesting he furnish me with evidence of the price he pays for utilities as advised by the Citizens Advice Bureau but…
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Octopus forced us to have smart meter fitted and checking 2 years of electric bills
Beginning of May we were told our electric bills had an error and octopus are going over 2 years of electric bills. We always send monthly readings for both gas and electric and pay by DD monthly. we were in credit before this issue. They then said our meter is at the end of its lifespan so we must get it changed. We were…
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Using comparison sites to switch to existing energy provider
I am currently with British Gas on the price cap. The switch tariffs on offer through the customer portal are rubbish. However on comparison sites they often put up much more competitive switch deals which seem to allow switches from new and existing customers. When completing switch forms, it is all very much worded…
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Octopus
CCurrently With octobus,our fixed rate has just cone to an end so bill is gping from 126 a month to 140. Is it worth me fixing a new deal ? Estimated usage by octopus below Total yearly estimate £1,605.94 £1,124.05 for 3,851kWh-electriciy £481.89 for 6,367kWh-gas This is based on the latest industry estimate of your energy…
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Fuse Energy & OFTM Reviews please ⚡️
Do you use Fuse Energy? What do think? How is the customer service? The App? Billing? Please let me hear your reviews. I've read the previous threads, Trust pilot etc. I'd like to hear from current or previous users. I'd also like to hear the same about Outfox the Market? It's time for me to divorce 🐙 It's been a long time…
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Tomato Energy goes bust - here's what you need to know
If you're one of its 15,000 household customers, your supply won't be affected and any credit balance you had with the firm will be protected – but you should take a meter reading now. Here's what you need to know. Tomato Energy goes bust – here's what you need to know If you haven't already, join the forum to reply.
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Electric Radiators
I live in a retirement home which has about 12 very old storage radiators running on economy 7 the management company say it will save money to replace them all with new storage radiators which are more efficient, a spark told me that replacing with modern ceramic radiators or oil filled would be cheaper. has anyone had…
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Octopus promises but does it deliver.
Bearing in mind today's 7/6/26 plunge pricing is from 0500 until 1600 not much for those not on agile …. they sent this beginning May , not been any meaningful saving sessions either.
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July Energy Increases are enormous.
Just had an email from B Gas saying energy costs are going up soon. Looking at the increase in my projected annual bill this is going up by 27% ! Analysing this, the gas is the dominating factor with an increase of 17% in the unit rate with electricity unit cost only going up by 6% ! The standing charges are hardly…
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Octopus saving sessions
And it is on You have to opt in to take part !!
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E-on can't access smart meter after switch, now overcharging me
Having got an EV and home charger, I switched to E-On's "Next Drive Fixed V23" tariff, at 9p per KwH overnight. They say they can't connect to my smart meter (which worked fine with Octopus) and have stuck me on their basic tariff at 23.8p per KwH. The latest email said " "We'll be in touch to let you know what exactly…
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Guaranteed Standards of Performance Query
Hi - I wonder if anyone has any advice. I’m on prepayment meters for gas and electricity with EoN Next. Back in April, they contacted me to arrange to replace my old meters with smart meters. The day of the appointment, the engineer tried to push through a “Sorry We Missed You” card quietly through my letterbox, but as I…
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Retrospective changing of tariff on Heat Network
Hello, We are leaseholders and our energy is provided by a Heat Network by With Energy, who are part of Pinnacle Power. Our apartments are managed by the management agent Rendall and Rittner. Myself and approximately 600 other leaseholders received the following in a communication from With Energy on 28th April 2023:…
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Home Energy Rates
Am new to Forum. I am with Home Energy for my Energy Supplier and am currently happy on their Fair Variable Dual Tariff since September 2025. The rate has not changed since I moved to them. For my estimated usage it is £2101 per year - I should note that this includes charging my electric Car. There are no exit fees so am…
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Declined for the Warm Homes: Local Grant — is "your house is too valuable" a legitimate reason?
I inherited my late father's house in Wealden (East Sussex) — EPC G, my income is way under the £35K per year criteria, it's a 4-bed detached in council tax band G with an equity release mortgage. The deeds are still in my late father's name but I have Grant of Probate and I am the sole beneficiary. However, on the…
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E.On Next trying to pull a fast one?
Be warned… About two weeks ago, I took a gamble and decided to take out a one year fix with E.On Next (my existing company). As we mainly use during the day I was sure to chose a tariff that had the same day/night rate and this was confirmed in the email confirming the tariff change. get my first statement post change and…
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Bit confused about price rises (British Gas)
So I got an email from BG and it tells me my new rate but when I do a search for new energy the prices are wildly different, the yearly prices on the new ones are way out compared to BG so what am I missing?
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Switch now (while in contract) or wait?
I am currently with Outfox Energy. For context I am paying 83/month (£997/yr) - no, I don't think I can cut down further… If I were on the price cap I would pay £1190 now and will pay £1350 from July. My contract ends at the end of August, but I could switch internally at no extra cost (I have done it countless times with…
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Tariff ending & at a loss what to do.
I’m at a bit of a loss as to what the best next step is. I’m on Octopus Money Saving 10 month fixed which ends on 9 August. With the July cap I’m really most sure whether I should switch now or hold off and see if any deals come up. Switching would look like Fuse is my best option. My useage is 25491kw and 4549kw annually.…
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British Gas Backbilling Dispute
Hello all. Looking for a second opinion regarding a backbilling dispute with British Gas. I was a British Gas customer from February 2024 until February 2025. My property was equipped with a smart meter and I paid monthly direct debit. However, I did not receive a bill until November 2025 for £1200, around half of which…
For questions about water supply to your home.
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Most recent: Would you switch to a water meter by Rob5342
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A place to get help with air source and ground source heat pumps, sharing experiences with other MoneySavers.
If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.