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Techie Stuff

Got a question about computers, tablets, software or other tech matters? Find help here.

Landline phone problem
We recently changed broadband contract to EE, the contract including broadband, landline and calls. The phone is now digital and working fine, though there is a problem when needing to press a digit in response to a caller's request. For example, we had a call in which we needed to press the star button in order to receive…
How do I delete what's app from my android phone?
Hi, I wondered how I would delete what's app, from my android phone. I struggle with tech, and really only want to have basic 'calling' and 'texting sms'. As anything else just overwhelms/overloads me. I just want to be able to normal text. When I bought my phone, the man in the shop did it/installed it. He transfered my…
Windows Back up migration between laptops
Morning clever tech peeps, I bought a new laptop and used the Windows Back up app to back up the old one to transfer stuff to the new one. We don't have much stored, or valuable, on the old one so it was more for the convenience of apps, bookmarks, logins etc. When I started the process on the old one I couldn't remember…
two Microsoft accounts
Hi, I think I have more than one Microsoft account, but I cannot get into neither of them. One shows my freeserve email which doesn't exist anymore, and I cannot understand how to delete it. The second microsoft account has my current .gmail address but signing in doesn't work. When I click on ''forgot my password" I get a…
How do I change my Outlook password
I have office 2016 running on my PCHow do I change my outlook password in Outlook (part of office) - I have just reset it on-line but can't receive or send emails until I change it in OfficeI can't find how or where to change itI have googled it on line and it seems to think that I am talking about Outlook.com - I am not
Microsoft 365 Family - Sharing
Hello Forumites, I wonder whether you can assist. I have a Microsoft Account with "Microsoft 265 Family" subscription. This allows the account to be shared with up to five others. I only ever had the account shared with my wife. It has been working well for over two years. For some reason today, my wife's PC came up saying…
Honor Pad X9 - Cant change permission for Avast
Wife was looking at Facebook and the Windows virus threat scam came up. Not sure what to do so reset the pad, and installed Avast app but the pad will not let me change the app permissions to allow it to scan the files. Its just greyed out. Being a technophobe no idea why it wont let me do this.
Sky broadband - cannot find DNS server
Hi, we've recently switched from BT to Sky Broadband with fibre optics which involved a change of cabling and router. On the face of it, the router is working correctly (we've had an engineer out to check it) and we have a consistent,strong signal. However we're getting intermittent problems where websites are slow in…
iPhone 13 Pro notifications
My iphone has become selective about what it chooses to notify me of - this is confined to a few apps, notably Gumtree and Olio (both of which have put me off posting freebies as it becomes a task in vigilance to monitor messages) and Ring. Yet others appear to work - such as Boots, BlueLightCard, Fitness. This actually…
How to connect 2 monitors to laptop with no USB-C port
I'd be grateful for some advice please: My partner has a laptop with 1 x USB port, 2xUSB 3 ports and 1 x HDMI. She uses lots of USB slots so already has a 1>3 USB port extender. We want to connect 2 monitor screens to the laptop by using a dock, firstly to run the 2 screens but also to tidy everything up by plugging all…
How easy to put Virgin Router Details into Sky Router?
I am cancelling Virgin Media broadband and getting Sky FTTP broadband. Can I just change the Sky SSID and password to what I presently have for Virgin Media or would it be better to change the 10 or so devices I have to Sky's SSID and password?
Dodgy QR code
I stupidly scanned a dodgy QR code that was on youtube, using my android Motorola phone. I've deleted it from the phone but concerned it have put spyware onto it. I've checked the apps list and don't see anything new. I don't have a banking app but have set up alert texts should anything over a certain amount be spent.…
freely (or similar app) for terrestrial channels. How to get it?
I didn't know such thing existed, but when a couple of months ago I bought a (now returned) HiSense TV I discovered that indeed there is a convenient app where you can watch terrestrial channels as if you had an aerial and used freeview (or whatever it is called these days). However, when I got my Samsung, the TV I now…
Parental controls on PC
Hey! I need to set up some parental controls on my sons PC...mainly block the internet after a set time, and an ability to block websites and see the history if he tries to delete it... Does anyone have any recommendations? Thanks
Fingerprint sign in on Windows 11 laptop
I use the fingerprint log in option when starting up my Dell Inspirion Windows 11 laptop but is there a way to not have to redo this every time my laptop screen goes off due to inactivity every few minutes. I would rather just hit a single key to reawaken the laptop rather than using the fingerprint option or any PIN code…
Docking station for Predator
A shot in the dark, this one.Someone with a Predator Helios 300 gaming laptop asked me about a docking station for their laptop.I've tried three different usb-c (Amazon) varieties and none of them will oick up the two HDMI monitors. The laptop picks up the usb (2) ports on the docking station, but not the hdmi ports. I…
Replacing Sky media package - tech help, please!
Hi guys. Forgive an old, non-tech savvy person for probably asking idiotic questions. I'm having a hard time understanding what's involved here and I'm not getting much help elsewhere. About 5 years ago we left BT and joined Sky on their TV Essentials package plus landline and unlimited broadband. A guy came and installed…
Can I Separate an Amazon Kindle Account?
I have an Amazon account in my name and email address and I have various tablets and computers all linked to this account including my wife's tablet which has the Kindle app on it which of course is John's Kindle for tablet no 7 as all her books are bought and downloaded from my Amazon account. My wife has decided that she…
Samsung new TV
I am looking at new tvs as my old one is quite old. I notice the Samsung comes with HDR can I turn this off and the glossy type cinema effects?
MTD software
Hi all, I was wondering if anyone could recommend any software to complete self assessment tax returns that lets you include property income also. I know there are lots of recommendations online for free software but I have no experience of using any of them and wondered if there was one anyone could recommend, it would be…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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