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Turkish Airlines
I was transferred from a codeshare flight with ANA to Tokyo via Brussels. The Heathrow to Brussels flight was delayed so we wouldn't get the connecting flight. As part of Star Alliance they offered me an alternative flight with Turkish Airlines but that was delayed causing me to miss the connection in Istanbul. We were…
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Denied boarding compensation.
DD was denied boarding on a KLM flight.She was given an overnight hotel, a voucher for food and got the first flight the next day. I believe she will be entitled to 250 euros but she had paid for a hotel on the night she should have traveled and could not use or cancel at such short notice. Is she entitled to ask for that…
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Query on Cancelled flight compensation
Hi, In May 2017 I had booked a travel from New Castle to India through Emirates via Dubai. My Flight from New castle to Dubai (dep time 13:45) got cancelled due to some technical reasons.Initially they said it would be delayed, but finally they cancelled. Due to this they arranged alternate flight from Manchester at 20:30…
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MSE News: BA flights chaos after IT meltdown
Thousands of British Airways's passengers travel plans have been thrown into chaos following a "major IT systems failure" which has affected flights worldwide....Read the full story: 'BA flights chaos after IT meltdown - your rights'
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Refused travel due to bad weather, but flight still departed
I was scheduled to travel from Manchester to Berlin via Amsterdam on 4th November 2015. On arrival at Manchester airport I was advised by my carrier KLM, that they could not honour the booking due to adverse weather in Amsterdam, and they immediately rebooked me with Brussels Airlines via Brussels. I was at the gate…
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Flight Compensation TAP only
Anyone know what is the physical or emal address of TAP is that I can send a Flight compensation claim to? I could only find the contact email address victoria@tapvictoria.com on their website and I have had no response or acknowledgement to my claim e-mail - using MSE temoplate claim form. I hear that TAP are one of the…
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Can i make a claim?
Hi All, I booked return BA flights, aberden - LHR then LHR onwards, then the same journey home. This was last year, 2016. BA cancelled my outward Aberdeen -LHR flight with 24hours notice and rebooked me 24 hours later. I objected and they finally flew me earlier. So, can i claim compensation ? I thought not as i was not…
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Resolver wants bank account details
Made a claim for a delayed Swiss flight. They have responded and want my full bank account details. Is this genuine as I dubious about providing in depth bank details?
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Unsure whether compensation applies: rescheduled or cancelled?
Hello, I'm wondering if someone can help me. I cannot work out whether this is a simple reschedule or if it is a cancellation and therefore whether I am entitled to a refund. Today I was told that my flight a week tomorrow has been 'rescheduled' to the next day (i.e. told between 7 and 14 days of a 24h change). I am flying…
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Airline no longer operating - ArikAir
Hi everyone! Advice really appreciated - not sure how to go through this at the moment. On 2nd/3rd Feburary this year my dad used a small travel agent to book flights from LHR to LAG with ArikAir. He was issued with an e-Ticket etc by the travel agent. Around a week or so later, the airline went into receivership and was…
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Compensation for delay due to fuel leak
Has anyone here successfully received EU261 compensation for a delay due to a fuel leak - a technical issue that I understand is common on Boeing aircraft. As I understand it, a recent case in Denmark establishes that airlines are liable to compensate in these instances, but want to see what people's actual experience is:
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One claim, Three or even six?
Just about to start on the process to make a claim for compensation for a nightmare journey which really took the shine off of a recent trip to the USA. I've done a lot of readiing and had the majority of my questions answered but there was one last thing (well two parts) I was hoping to get some input on. Along with my…
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MSE News: Gatwick Airport baggage system fails - your rights if your bags are delayed
Thousands of travellers flying from Gatwick have been forced to fly without their luggage this morning after the airport's baggage system broke down...Read the full story: 'Gatwick Airport baggage system fails - your rights if your bags are delayed'
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BA delayed luggage
Hi and Sorry for jumping onto this forumn and hoping for some advice. My luggage was delayed by 52 hrs. Basically, they forgot to load my luggage onto the plane. On arrival at Bergen I was in informed that my luggage would be dropped to my door the following day.. The BA agent informed me she had no idea how much money I…
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Passengers less likely to be able to claim for bird strike flight delays
Passengers may not be able to claim compensation for a flight delay caused by a plane hitting a bird, after a European court ruled in favour of the airlines.: 'Passengers less likely to be able to claim for bird strike flight delays after EU ruling' Click reply below to discuss. If you haven’t already, join the forum to…
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BA flight BA0117 DELAYED ON 13/4/2017
flight from Heathrow to JFK depart 8.30am eventual departure 3.30pm Any passengers had any luck with claiming from BA or any advice ??
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4 hours delay due to missed connection
Hi everyone! Last year I had the following experience: I was flying from London to Dallas via Toronto on the 12th of December with Air Canada. I was supposed to arrive at 6:45PM in Dallas. My first flight (AC857 London - Toronto) was delayed by 1 hour, which made me miss my connection in Toronto. I was rebooked on the next…
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Money Moral Dilemma: Should I share my flight delay compensation?
This week's MoneySaver who wants advice asks... I paid for myself, my boyfriend and two friends to go on holiday, costing me over £3,000. We suffered a 4-hour flight delay for which I've received £1,300+ in compensation. They assumed I'd share it with them, should I? Unfortunately the MSE team can't always answer money…
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who should i be pursuing for a refund?
KLM cancelled my flight the day before the flight. We were informed on the morning before the flight. so less than 48 hour notice I did not turn up for the flights. I have emailed the travel agent - they refused to give me a refund I have contacted KLM, they also refused to give a refund. Under Regulation (EC) No 261/2004,…
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Ignore
IGNORE - going to post in the flybe thread. Apologies, first time posting in this category!