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Delayed flight-does it qualify for compensation?
My return flight from the US was delayed by nearly 36 hours, and we were wondering if it qualifies for compensation under the EU's Flight Compensation Regulation 261/2004. The flight, a return journey from a regional UK airport to Florida was booked with BA, directly from their website. The outbound journey involved two…
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Flight cancelled during latest BA staff strikes
I recently had a return flight cancelled while I was on holiday, due to BA staff strikes. The flight was for myself, my wife and my two sons (ages 5 and 1). We were booked all seated together near the front for the bassinet seats. The duration of the flight was 07:30 hours direct. BA informed me two days before the flight…
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Emirates flight cancellation - should I escalate on resolver or wait?
Our Emirates flight was cancelled (after they tried to get the plane to work for about 4 hours with us in it) and I ended up with a 24h delay (only 1 connection per day). I used resolver and send the standard letter. I am now able to escalate on resolver but I'm not sure if I should. We got the following reply 3 days after…
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Flight cancellation
We were travelling from Glasgow to Las Vegas using United Airlines, we connected through Newark airport. Our connecting flight was cancelled due to weather and air traffic control. I waited 6 hours in a line at customer service to be put on standby for the flights the next day. While I was in the line flights were…
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Nighmare Journey
Sorry if this is in the wrong place, but I'm not sure if it should be here or in the general discussion or the KLM thread?! Please move if it's not supposed to be here! Anyway, yesterday my son was travelling from Stavanger in Norway to Newcastle. He should have landed at Newcastle at 8.45am. The Stavanger to Amsterdam…
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Flight continually cancelled
Hello, we had a flight cancelled on return leg from Europe to a London airport. The airline have rejected our EU compensation claim on grounds of ATC restrictions. HOwever, having looked into some flight data, the same flight was cancelled previous weeks - does this then count as extraordinary circumstances or ATC…
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3hrs 5 mins
We landed in Turkey 3 hours 5 mins late so am probably legally entitled to compensation. I haven't decided yet if I am going to claim but I wonder if the airlines put claimants on a 'naughty list' that might affect future bookings? OK, i'm probably being a bit dramatic there but I do wonder. Does anyone know if this all…
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Flight rerouted question
Hi I was supposed to be travelling with American Airlines going from Orlando-Philadelphia-Manchester. We've been rerouted to Orlanod-Gatwick-Heathrow-Manchester As I have to make my way across from Gatwick to Heathrow am I entitled to compensation from the airline? Also what is the beat way to get to Heathrow with six…
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Escalating a very overdue and silent Iberia Claim
Hello there, I'm looking for some advice and/or assistance in how to keep chasing up a claim against Iberia. I won't bore you with how BA & Iberia ruined my holiday, but suffice to say, I'm 100 % sure that I'm owed compensation as per the main website's guidance. I've escalated via Resolver as far as I can with the last…
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MSE News: Ryanair to push delay claimants using 'claims chasers' through Irish courts
Budget airline Ryanair has declared it WILL recognise the jurisdiction of British courts in flight delay claims...Read the full story: 'Ryanair clarifies it will only push compensation claimants through Irish courts if 'claims chasers' are used' Click reply below to discuss. If you haven’t already, join the forum to reply.…
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Bank details
I have been successful in my compensation claim for flight delay against Alba Star who are based in Mallorca. They have asked me to sign an Indemnity form which is understandable , however they want me to provide my bank account details so that they can send me the funds electronically. Is this normal procedure as I am…
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Cancelled flights
I booked and paid for a return flight from Gatwick to Paphos in Cyprus on-line, 3 months before travel date. Several weeks later the airline emailed me to say that the outbound flight had been cancelled. They requested I contact them to arrange a re-booking of the outbound flight at no extra charge. They could not offer me…
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Flight cancellations - Emirates
My flight on 15 July was from Bali to Dubai and then connecting on Emirates to Newcastle Upon Tyne.The first flight was cancelled and obviously I missed the connection. My delay was 48 hours before I arrived home. Emirates Customer Service say they will not compensate. What are my rights? Thanks
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Aurigny saying they aren't covered by EU rules as based in Channel Islands
Anybody had any experience of them? They rebooked me on another flight the next day. Only offering to refund accommodation I paid for, no compensation for flight cancellation / delay.
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Find Actual Delay Time
Can anyone advise how I can find the actual delay of my Flight TOM113 from PUJ to MAN on Mon 24/04/17 which was either just under the 4 hrs or just over the 4 hrs delayed at arrival with door open. Thomsons have provided me with the 3hr compensation amount but I think it should be the 4 hr compensation. I have asked the…
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Blatant lie from BA
Hi everyone, I am using Resolver for my delay compensation claim. I've received a reply from BA saying that as the delay to my flight was caused by 'airspace restrictions', they are refuting. This is not that case: the pilot told us (upon finally entering the plane after a 3hr 40min delay) that it was caused by a fault…
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BA flights but operated by AA- flight delayed over 4 hours
Looking for some advice before I try and submit a claim for compensation. I booked flights with BA via Dial a Flight from GLA to MCO via PHL. Our return flight on Friday was scheduled to leave MCO at 14:05, due to weather in PHL the flight did not leave until 19:05, arriving into PHL around 22:15 meaning we had missed our…
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How do i get info about a flight 5 years ago?
I am in the process of applying for compensation from jet2 through the resolver claim site for a large flight delay 5 years ago. I am at the point in the claim where Jet2 are asking to be sent certain correspondence including my booking reference and a copy of my booking confirmation or boarding pass. I do not have either…
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Am I entitled to compensation?
Hi, I was delayed by 3 hours and 10 minutes on a flight from Istanbul to Mahe in the Seychelles. Am I entitled to compensation and if so how would I go about claiming it?
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Airline denying claim due to knock on effect.
I recently flew an EU airline on a flight from LHR to TLL via HEL. My LHR-HEL flight was delayed, this resulted in me missing my HEL-TLL flight. I ended up arriving in TLL four hours late and put in a claim for EU261 compensation. The airline denied my claim based on 'Air traffic control - extraordinary circumstances'.…
