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Travel Agent says I cannot make ATOL claim they have to do it
One of thousands I know but can anyone advise? The holiday firm that I booked through for my son and his friend to fly out to Tenerife on 17th booked us with Monarch. I appreciate it's not their fault that Monarch went into liquidation but initially I was told that they were sourcing comparable/equivalent flights. Those…
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Which airline is your LEAST favourite?...
So which airline is you're LEAST favourite? Please take into consideration ALL factors, like price, overall value for money, reliability, professionalism, service, quality of food on board, good website and last but not least the likelihood of actually receiving compensation under EC261/2004 ? I can't list every airline,…
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MSE News: Ryanair wrongly denies passenger compensation for cancelled flight
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Compensation - AirMiles vs £s
On June 17th this year AA Flight 057 from LHR to MIA was diverted to Terpeira in the Azores for a medical emergency. The result was a 6 hour delay in reaching Miami causing cancelled meetings and much distress and inconvenience. AA's Customer Relations (pre- emptying a Claim) apologised and credited me with 20,000 Air…
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Monarch delays & Compensations. Listed flights denied in O.P.
Official MoneySavingExpert.com Insert 2 October 2017: Hi everyone We've added a section on Flight delay compensation to our Monarch guide.See our Monarch Airlines collapse - latest info and your rights guide plus our Section 75 refunds and Visa, Mastercard & Amex Chargeback guides. Back to sillygoose's original post... ---…
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Database/record of air traffic control strikes?
I am in the process of claiming compensation from easyJet for flight delay of 18 hours from Zurich to London Gatwick (flight should have departed on evening of 21st June). Initial response from easyJet has been to reject claim because of an air traffic control strike, there was absolutely no mention of this at the time and…
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Wizz air flight movement
Hello My scenario is that Wizz air sent an email a couple of months ago saying fight times had moved so significantly that they were offering rebook flight, or cancel the flight with full refund or 120% credit options. I've sat on this email and noticed last week that the flight costs for the new flight times are now a…
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Thomas Cook and Irma
We've just returned from a holiday to Florida. My question is regarding possible compensation for the cancellations and delays experienced beforehand. We were booked to fly on 09/09 with Thomas Cook. This flight was cancelled although this wasn't communicated to us until we got to the airport, costing us fifty quid in taxi…
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Finnair Flight Delay Compensation
I booked a return ticket from Manchester to Bangkok via Helsinki with Finnair in January. The return flight was delayed in Bangkok and returned to Helsinki 1 hour 28 minutes late which meant I missed my connecting flight to Manchester which would have arrived at 17.00pm. I got diverted from Helsinki with a different…
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Medical emergency Malaysia airlines
Can anyone please tell me where I stand, I flew out on Malaysia airlines mh003 on September 15 this year, During the flight a medical emergency occurred during which a illegal immigrant was being deported, The deportee had smuggled a razor blade on board and slashed his wrists, in the toilets after takeoff, despite having…
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Which operator to apply to for compensation?
Hello and I hope someone can clarify for me..... we were booked on a flight through KLM but which was actually a Kenyan Airways aeroplane. The flight reference is KLM as was the original booking. However KLM are trying to say that the application for compensation (the flight was cancelled due to a fuel leak and we had to…
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Freebird flight delay compensation
Hi All, Just after a bit of advice. We were delayed 4 hours with freebird going from Manchester to Bodrum. I sent them a letter and offered us €250 as a straight away payment and if we wanted more it would have to go through the directors and accounts etc. Has anyone dealt with this before? I don't know if we should accept…
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MSE News: Ryanair passenger told he can't be rebooked on another airline
A Ryanair passenger whose flight was one of 18,000 cancelled yesterday has been told he cannot be transferred onto a flight with another airline – despite the regulator launching enforcement action intended to tackle this issue....Read the full story: 'Ryanair passenger told he can't be rebooked on another airline hours…
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MSE News: Ryanair offers up to £80 in vouchers following flight cancellations
Ryanair is offering customers whose flights were cancelled up to £80 of vouchers - if they book a new flight...Read the full story: 'Ryanair offers up to £80 in vouchers following flight cancellations' Click reply below to discuss. If you haven’t already, join the forum to reply.
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Air Transat Flight Delay
We were delayed on a flight on 2nd June from Calgary to Gatwick on Air Transat for 12 hours. The airline gave us food vouchers at the airport, and at the end of the flight issued letters offering $200 CAD per passenger off next flight. The conditions were that you had to book and pay for flights then claim the money back.…
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MSE Ryanair advice re: compensation.
Have MSE, yet again, got their facts wrong? I think so. http://www.moneysavingexpert.com/news/travel/2017/09/ryanair-cancels-100s-of-flights---your-rights Where does this 50% reduction come from in the first column of both tables? Importantly they have also missed the AND out of the qualification of timings on re-routing.…
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Freebird airlines
I recently booked a holiday to turkey with Thompson from MAN airport. We was surprised when we got to the airport and we was checking in with airline called freebird. The flight was due to leave Manchester airport at 9pm. When checking in we was informed the flight had been delayed for 2 hours that soon went up to 3 hours.…
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24 hour delay on 2 legged long haul
Hello I am currently speaking to Etihad about a 24 hour delay I had on a flight from Manchester to Sydney. They are refusing any compensation because the flight from Manchester to Abu Dhabi (the stop in the flight you can't fly direct to Sydney) arrived on time. It was the second flight from Abu Dhabi to Sydney that had…
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Do you HAVE to go through Adjudication Services?
I was recently delayed on a European Flight due to a spurious ‘natural disaster’. The airline in question have refused to pay out citing exceptional circumstances. They have not responded to subsequent emails / letters. My question is do I need to use an adjudication service (and wait the eight weeks etc…) Or could I just…
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Delayed and didn't fly
Due to a family bereavement we had to get an immediate flight back to the UK on Easyjet, 2 weeks earlier than the flight that we had already booked and checked-in online (Jet2). That flight (the Jet2 that we had booked) was delayed for 5 hours. Could we still claim compensation for the delay even though we didn't travel on…
