-
Do airlines lie?
Hi, we were delayed 3 and half hours recently. The delay was detected early and came up on the app saying that had been an air traffic control issue and then as the day went on the plane kept picking up more and more delays on each turn around. The pilot said the plane had delays before he had started working and then had…
-
Travel Agency Fees not refunded for BA cancelled flight
Hi, I was one of the thousands of people affected by the BA IT crash. I booked my flight with a travel agency (travelUp). When the flight was cancelled, the travel agency said that they would only refund the ticket price (~£800) but keep the booking fees (£100). In their terms and conditions (that can be found in their…
-
Lowell Debt Collectors
Wrong Thread
-
Is this situation reasonable for a compensation claim?
Hi, I Was due leave Barcelona today, but due to a previous flight (not easyjet) having a technical fault on the runway, a number of knock on problems caused my flight to be cancelled. The next easyjet flight available was on the Thursday (we were due to fly on the Monday). I can't figure out if we are due compensation? The…
-
MSE News: BA compensation blunder wrongly DENIES passengers payouts
British Airways passengers whose flights were cancelled as a result of the recent IT meltdown have been mistakenly told their compensation claims have been rejected even though they are eligible to claim, MoneySavingExpert.com can reveal......Read the full story: 'BA compensation blunder wrongly DENIES passengers payouts…
-
I've been asked for my bank details and a copy of my passport for compensation?
Hi! I followed all the MSE guidelines and was thrilled that Meridiana Airlines have agreed to pay compensation for my flight delay. However, they are saying that in order to pay me I need to send them a copy of my passport along with my bank details?! I feel like this is a risk of my security and am not happy at disclosing…
-
Change in flight time
In January 2017, we booked a flight with BMI Regional in June 2017 through gotogate. The airline brought the time of the flight forward, by about three hours, in March. We did not know of this and missed the flight. Gotogate seem to put the responsibility for checking such a change on the customer. Is this normal? Is it…
-
Compensation timescales? Thomas Cook cut-and-dry claim (MT2824)
We were on delayed flight MT2824 (MAN->LAX) on 12 July (technical problems: fire risk). We boarded an alternative flight the following day and all passengers were offered hotels and food. We received the Flight Disruption Leaflet and the compensation letter. After entering the claim into thomascook.com/customerrelations,…
-
Help with flight time please
Hi I was delayed on the following flight ZB770 LGW-HRG 04/07/2014 I was thinking I was delayed for 5hours however they have offered me comp for 4hrs. Is there any way to check how long it actually was other than my memory please? Thanks
-
24 hour wait on International connecting flight because of time-change
I booked a flight with Turkish Airlines for an international flight from Dublin to Entebbe, departing on 1st November 2015. A few months before flying I received emails stating that flight times had been changed for the stop-over flight from Istanbul to Entebbe from 19:15 to 18:15. I had assumed this was because of the…
-
Aurigny cancelled/delayed flight
I am not sure whether my claim falls under cancelled or delayed flights: I was suppose to fly from leeds Bradford Airport on the 21st June at 13:15. At 11:34 I received the text message right before I was to leave for the airport "AURIGNY GR665 21JUN LBA GCI REGRET FLIGHT CANCELLED PAX WILL BE COACHED TO MANCHESTER WITH…
-
WestJet Paid Wrong Compensation Amount - Help!
Hi, I claimed for compensation from a delayed WestJet flight in April. We were flying from Gatwick to Toronto and our flight was over 4 hours late but only just. WestJet have awarded us 300 Euros each, as they are saying the flight was delayed by 3hours 56minutes and therefore, under the 4 hour allowance. I have tried to…
-
Travel Provider Issuing Incorrect Flight Details
Hi there, I'm just looking for some advice regarding some issues I had returning home from my package holiday recently this month. I booked a holiday to Las Vegas with an online travel agent. The flights that I had chosen on my return date was 8.50am from Las Vegas to Philadelphia, and then a connecting flight from…
-
Help needed! Flight fiasco!
Hey forum, So just back from holidays to the USA, great time had bar the flight fiasco we had initially back on the 17th of June. We booked the flights all through United on one ticket (some of the flights were on other airlines but through their grouping Star Alliance). We rocked up 75 minutes before check in closed and 2…
-
Hotel charge refund
Hi i stayed in Paris a few weeks ago and our flight was cancelled coming back by B A which meant we had to pay for an extra night in a hotel the one we were staying in was full so we had to move to another one,we had to pay 295.00 for it, was wondering if i could claim it back from B A. Thanks
-
Easy Jet accepted flight delay but only paid one of the party
Hi, Our Easy Jet flight from Pisa to Manchester on the 30th May 2017 was delayed for over 4 hours. The airline accepted responsibility when my husband put in a claim via their website. He has since received his compensation, but mine has not been acknowledged. He completed the application, which asked for details of other…
-
Worth pursuing?
Sorry im not sure if i should post this in one of the airline specific threads? Was on flight MT1966 from manchester to tenerife, 13/06/17. Flight was delayed 3-4 hours due to 'third party software issues'. Im sure ive read somewhere on here that this was down to an update at manchester airport and therefore probably isnt…
-
Reccommended flight delay compensation?
Hi All, Back in March (2017) we had a flight delay of 6 hours from Amsterdam - San Fransisco, this was through KLM. During the delay we were handed food vouchers but as we were flying business class we chose to head back to the Lounge. Once we arrived in San-Fransisco we were handed a piece of paper which stated how long…
-
Help! Flight cancellation but Thomas cook won't pay!
Hi all, wondering if anyone can help me at all. Myself an 3 friends went on a holiday to Cyprus travelling back on 4th of this month, when we got to larnaca airport after going into duty free etc were told flight was cancelled, we flew back the next evening (was a total nightmare and I've never experienced such shocking…
-
All or Nothing?
*I have posted this in another thread also. My apologies if you read it twice* Hello, I have previously claimed compensation for my parents, so I am not a complete newbie. However, my own situation is quite different and I would appreciate any discussion/advice around it. On Saturday 17th June my departure time from…
