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Bank details
I have been successful in my compensation claim for flight delay against Alba Star who are based in Mallorca. They have asked me to sign an Indemnity form which is understandable , however they want me to provide my bank account details so that they can send me the funds electronically. Is this normal procedure as I am…
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Cancelled flights
I booked and paid for a return flight from Gatwick to Paphos in Cyprus on-line, 3 months before travel date. Several weeks later the airline emailed me to say that the outbound flight had been cancelled. They requested I contact them to arrange a re-booking of the outbound flight at no extra charge. They could not offer me…
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Flight cancellations - Emirates
My flight on 15 July was from Bali to Dubai and then connecting on Emirates to Newcastle Upon Tyne.The first flight was cancelled and obviously I missed the connection. My delay was 48 hours before I arrived home. Emirates Customer Service say they will not compensate. What are my rights? Thanks
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Aurigny saying they aren't covered by EU rules as based in Channel Islands
Anybody had any experience of them? They rebooked me on another flight the next day. Only offering to refund accommodation I paid for, no compensation for flight cancellation / delay.
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Find Actual Delay Time
Can anyone advise how I can find the actual delay of my Flight TOM113 from PUJ to MAN on Mon 24/04/17 which was either just under the 4 hrs or just over the 4 hrs delayed at arrival with door open. Thomsons have provided me with the 3hr compensation amount but I think it should be the 4 hr compensation. I have asked the…
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Blatant lie from BA
Hi everyone, I am using Resolver for my delay compensation claim. I've received a reply from BA saying that as the delay to my flight was caused by 'airspace restrictions', they are refuting. This is not that case: the pilot told us (upon finally entering the plane after a 3hr 40min delay) that it was caused by a fault…
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BA flights but operated by AA- flight delayed over 4 hours
Looking for some advice before I try and submit a claim for compensation. I booked flights with BA via Dial a Flight from GLA to MCO via PHL. Our return flight on Friday was scheduled to leave MCO at 14:05, due to weather in PHL the flight did not leave until 19:05, arriving into PHL around 22:15 meaning we had missed our…
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How do i get info about a flight 5 years ago?
I am in the process of applying for compensation from jet2 through the resolver claim site for a large flight delay 5 years ago. I am at the point in the claim where Jet2 are asking to be sent certain correspondence including my booking reference and a copy of my booking confirmation or boarding pass. I do not have either…
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Am I entitled to compensation?
Hi, I was delayed by 3 hours and 10 minutes on a flight from Istanbul to Mahe in the Seychelles. Am I entitled to compensation and if so how would I go about claiming it?
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Airline denying claim due to knock on effect.
I recently flew an EU airline on a flight from LHR to TLL via HEL. My LHR-HEL flight was delayed, this resulted in me missing my HEL-TLL flight. I ended up arriving in TLL four hours late and put in a claim for EU261 compensation. The airline denied my claim based on 'Air traffic control - extraordinary circumstances'.…
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CAA Collection
Can I suggest a new thread where regualr forumites can copy and post cases from different airlines where the ailine have mislead, misinformed or blatantly lied to customers about a flight delay/cancellation compensation validity or circumstances? Perhaps this can then be forwarded to the toothless regulator who themn may…
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Damaged Luggage Claim Repair Proof of Purchase
Luggage was delayed for 3 days with KLM in Schipol and again for 24hrs on return and when it did arrive was damaged, has taken almost 5weeks for KLM to reply to complaint and now they want repair fee for case or confirmation that it is irreparable and Age of case and current value? How do I find out any of this info? Case…
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Bott & Co compensation
I was on a cancelled flight from New York to Manchester in June, was due to leave at 10.00pm on a Wednesday, departed at 4.51pm on the Thursday. I put a claim in with Bott & Co and have received an email saying my claim was successful and I am due to receive £344.30 not sure if they is before or after their proportion,…
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US denied-boarding compensation
This thread is about claiming US denied-boarding compensation ONLY. The law US Federal Regulations require most airlines operating commercial passenger flights from US airports to pay statutory compensation to travellers who are denied boarding involuntarily. The regulation’s name is Title 14 of the US Code of Federal…
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Do airlines lie?
Hi, we were delayed 3 and half hours recently. The delay was detected early and came up on the app saying that had been an air traffic control issue and then as the day went on the plane kept picking up more and more delays on each turn around. The pilot said the plane had delays before he had started working and then had…
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Travel Agency Fees not refunded for BA cancelled flight
Hi, I was one of the thousands of people affected by the BA IT crash. I booked my flight with a travel agency (travelUp). When the flight was cancelled, the travel agency said that they would only refund the ticket price (~£800) but keep the booking fees (£100). In their terms and conditions (that can be found in their…
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Lowell Debt Collectors
Wrong Thread
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Is this situation reasonable for a compensation claim?
Hi, I Was due leave Barcelona today, but due to a previous flight (not easyjet) having a technical fault on the runway, a number of knock on problems caused my flight to be cancelled. The next easyjet flight available was on the Thursday (we were due to fly on the Monday). I can't figure out if we are due compensation? The…
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MSE News: BA compensation blunder wrongly DENIES passengers payouts
British Airways passengers whose flights were cancelled as a result of the recent IT meltdown have been mistakenly told their compensation claims have been rejected even though they are eligible to claim, MoneySavingExpert.com can reveal......Read the full story: 'BA compensation blunder wrongly DENIES passengers payouts…
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I've been asked for my bank details and a copy of my passport for compensation?
Hi! I followed all the MSE guidelines and was thrilled that Meridiana Airlines have agreed to pay compensation for my flight delay. However, they are saying that in order to pay me I need to send them a copy of my passport along with my bank details?! I feel like this is a risk of my security and am not happy at disclosing…
