Claim for extra night accommodation

Jemima_Puddleduck

Ryanair has changed our return flights from Tenerife from 13 November 08.00 to 14November 15.00. We have accepted these. However it means we had to book another nights accommodation. Can we claim back the cost of this extra night.

BoGoF

From whom do you expect to claim?

Tyzap

Jemima_Puddleduck wrote: »

Ryanair has changed our return flights from Tenerife from 13 November 08.00 to 14November 15.00. We have accepted these. However it means we had to book another nights accommodation. Can we claim back the cost of this extra night.

Because they have given you more than the statutory minimum two weeks notice, there is nothing you can claim for under the EC261 flight delay regulations.

Jemima_Puddleduck

I was hoping to have cost reimbursed for one night accommodation from Ryanair. They changed our flights considerably. hence my query asking if I can claim back out of pocket expenses to cover the cost. We had no alternative but to accept changed flight other than perhaps cut short our holiday which no one wishes to do.

glentoran99

you did have an alternative, don't accept and book a new flight

zagfles

See https://www.moneysavingexpert.com/travel/flight-changes

Caz3121

Jemima_Puddleduck wrote: »

I was hoping to have cost reimbursed for one night accommodation from Ryanair. They changed our flights considerably. hence my query asking if I can claim back out of pocket expenses to cover the cost. We had no alternative but to accept changed flight other than perhaps cut short our holiday which no one wishes to do.

there is always a risk of schedule changes when you book far in advance as the ATC slots for winter schedule (post end October) will not have been finalised as yet
It is obviously easier when there are changes on flights where there are multiple flights daily but on routes where there are not daily flights the options would be to accept an earlier or later date, take a flight back to a different UK airport and arrange transport from there or take a refund and book elsewhere
now you have accepted the change you cannot go back and change your mind.

JPears

Ooh Tyzap, not quite right if I'm reading the regulation correctly (I should know this off by heart...)
The 2 week limit only applies to compensation.
I would regard this as a cancellation, not a delay. Although Sturgeon effectively established that they are one in same.

"Cancellation
1. In case of cancellation of a flight, the passengers concerned shall:
(a) be offered assistance by the operating air carrier in accordance with Article 8; and
(b) be offered assistance by the operating air carrier in accordance with Article 9(1)(a) and 9(2), as well as, in event of re-routing when the reasonably expected time of departure of the new flight is at least the day after the departure as it was planned for the cancelled flight, the assistance specified in Article 9(1)(b) and 9(1)(c); and
(c) have the right to compensation by the operating air carrier in accordance with Article 7, unless:
(i) they are informed of the cancellation at least two weeks before the scheduled time of departure; or
(ii) they are informed of the cancellation between two weeks and seven days before the scheduled time of departure and are offered re-routing, allowing them to depart no more than two hours before the scheduled time of departure and to reach their final destination less than four hours after the scheduled time of arrival; or
(iii) they are informed of the cancellation less than seven days before the scheduled time of departure and are offered re-routing, allowing them to depart no more than one hour before the scheduled time of departure and to reach their final destination less than two hours after the scheduled time of arrival.

Article 9
Right to care
1. Where reference is made to this Article, passengers shall be offered free of charge:
(a) meals and refreshments in a reasonable relation to the waiting time;
(b) hotel accommodation in cases
- where a stay of one or more nights becomes necessary, or
- where a stay additional to that intended by the passenger becomes necessary;
(c) transport between the airport and place of accommodation (hotel or other)."
I believe the MSE page referred to earlier is incorrect (as are the CAA). To state that it has to be different flight number is ridiculous, and has no basis in law or the regulation. the same journey use the same flight number day in day out.
Jemima, what was your route and dates?

Jemima_Puddleduck

My original outgoing still stands Wednesdat 31st October Newcastle to TFS. MY RETURN TFS to Newcastle was changed from Tuesday 13 November 08.00 to Wednesday 14November 11.00.

My son and his girlfriend have had their flights changed same route. From Tuesady 6th November 13.00 to Wednesday 7th 16.10. He was returning on Tuesday 13th November but this has changed to Wednesday 14th at 11.00 (returning with me)

Therefore I have had to book an extra night accommodation for all three of us. Our flights are in 2 separate bookings.

JPears

How much is your return flight, as originally booked? There are at least 3 other airlines flying from TFS to Newcastle on your original date of 13th Nov.

Tyzap

JPears wrote: »

Ooh Tyzap, not quite right if I'm reading the regulation correctly (I should know this off by heart...)
The 2 week limit only applies to compensation.
I would regard this as a cancellation, not a delay. Although Sturgeon effectively established that they are one in same.

"Cancellation
1. In case of cancellation of a flight, the passengers concerned shall:
(a) be offered assistance by the operating air carrier in accordance with Article 8; and
(b) be offered assistance by the operating air carrier in accordance with Article 9(1)(a) and 9(2), as well as, in event of re-routing when the reasonably expected time of departure of the new flight is at least the day after the departure as it was planned for the cancelled flight, the assistance specified in Article 9(1)(b) and 9(1)(c); and
(c) have the right to compensation by the operating air carrier in accordance with Article 7, unless:
(i) they are informed of the cancellation at least two weeks before the scheduled time of departure; or
(ii) they are informed of the cancellation between two weeks and seven days before the scheduled time of departure and are offered re-routing, allowing them to depart no more than two hours before the scheduled time of departure and to reach their final destination less than four hours after the scheduled time of arrival; or
(iii) they are informed of the cancellation less than seven days before the scheduled time of departure and are offered re-routing, allowing them to depart no more than one hour before the scheduled time of departure and to reach their final destination less than two hours after the scheduled time of arrival.

Article 9
Right to care
1. Where reference is made to this Article, passengers shall be offered free of charge:
(a) meals and refreshments in a reasonable relation to the waiting time;
(b) hotel accommodation in cases
- where a stay of one or more nights becomes necessary, or
- where a stay additional to that intended by the passenger becomes necessary;
(c) transport between the airport and place of accommodation (hotel or other)."
I believe the MSE page referred to earlier is incorrect (as are the CAA). To state that it has to be different flight number is ridiculous, and has no basis in law or the regulation. the same journey use the same flight number day in day out.
Jemima, what was your route and dates?

None of this applies in the ops scenario, it's a schedule change not a cancellation.