Outside airline's control or not

manchesterflyer

Came back from Rome to Manchester on 22 May. Flight delayed by approx 6 hours and 25 minutes.

Cause was that Rome airbridge operator had damaged aircraft door while putting airbridge into place for inbound flight. This couldn't be fixed so a new aircraft had to be flown over from UK.

The initially quoted delay was going to be 4 hours but I believe that French air traffic control strike that day meant it was ultimately longer. This point is not relevant to the claim although as an aside it was a bit cheeky to receive a text from Jet2 later that evening apologising for delay "due to the French air traffic control strike".

I haven't had a response yet to my claim but I am anticipating that they will argue it was totally outside their control and therefore an extraordinary circumstance. I'd be interested in readers' thoughts. Yes, it is outside their control but then so is a technical fault caused by a faulty component during flight. The purpose of the regulation is to compensate passengers for the inability of airlines to counter technical faults by having and deploying assets (eg standby aircraft) located nearby which could minimise delay. In this regard I am not sure what the difference is between an on-board technical fault and one caused in this way.

Caz3121

you can find the Jet2 thread here https://forums.moneysavingexpert.com/discussion/4384707/flight-delay-and-cancellation-compensation-jet2-com-only

Tyzap

Hi,

Please copy and paste your post onto the dedicated Jet2 thread where you will get a reply. Caz has supplied a link above.

I see you already have. Thanks.