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BA IT Outage - BA Lied About My Length Of Delay, Compensation Refused
Hi Money Saving Experts, I was one of the many thousands of passengers caught up in the global IT outage last month. My flight left San Francisco on time, but we were left on the tarmac at Heathrow when we landed for four hours. I know this because I watched enough episodes of a TV show that lasted an hour each, but also…
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Question on BA Delay
BA have finally got in contact and agreed to pay me compensation for the issues over the bank holiday weekend. My flight was cancelled on 27th and I flew home on the 28th. Their response says : "I'd like to begin by apologising for the inconvenience caused by the cancellation. We understand this must have been frustrating,…
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Are airlines lying to customers?
I have just returned from Kos on the infamous DE1724 - Thomas Cook / Condor flight. I suspect foul play by Thomas Cook in order to avoid paying compensation claims and this may not be the only time this has happened , but this time they might have been caught with their pants down... 1) we boarded the plane and put on…
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LATAM Airline
I am posting this as a new thread as I can't find any mention of this airline. I was on an escorted tour of South America organised by Mercury (Sun Spot) Tours. Our flight on 4th June with this South American airline was cancelled . I have used the Resolver tool to claim the maximum compensation from them of 600 Euros. I…
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Part of the wing fell off - do I claim BA or American?
I booked roundup flights with BA to and from the USA. The flights were all operated by American. I arrived back this morning 24 hours delayed, because part of the flap on the wing the first plane I sat on fell off soon after departing. By the time the plane had returned (accompanied by fire trucks); I had waited on the…
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Flight Delay claim beware
:mad: Two Companies operating under no win no fee Flightdelays---Flightdelayed one letter different you ask for help from one of the companies you get bombarded with emails asking to fill in forms one company it appears comes back with second request so you send off the second claim, Flightdelays claim success deduct their…
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Flight Landed at different airport from Ticket
Hi all, I was wondering if anyone claimed money back from flying to a different airport than the one on the ticket which made the flight over 210 minutes late from the proposed time landing. Kind Regards John
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Compensation query
Hi All Double pointed question here if I may : looking for a little guidance please. - I was on a BA flight from Kuwait (to LHR) on Friday which suffered engine trouble mid air and returned to Kuwait. I was rebooked onto Etihad via Abu Dhabi and arrived home 18-20 hours later than planned. Would this qualify for the…
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Bott & Co
Hi, Hi there. After receiving compensation of £540 per person for two people using Bott & Co. I emailed them for a breakdown of the compensation and asked for more details of what they had pursued as I had claimed for two individuals on two separate flights each (both outbound and return flights were delayed) . However,…
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Turkish Airlines - Turkey regulations equal to EU
Hi everyone, I thought I would post this here as I'm not sure how many people are aware of this, and it is currently just noted in my slightly obscurer thread. On Turkish Airlines' website there are some documents relating to compensation that I found whilst considering my eligibility. This is particularly of relevance for…
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Turkish Airlines
I was transferred from a codeshare flight with ANA to Tokyo via Brussels. The Heathrow to Brussels flight was delayed so we wouldn't get the connecting flight. As part of Star Alliance they offered me an alternative flight with Turkish Airlines but that was delayed causing me to miss the connection in Istanbul. We were…
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Denied boarding compensation.
DD was denied boarding on a KLM flight.She was given an overnight hotel, a voucher for food and got the first flight the next day. I believe she will be entitled to 250 euros but she had paid for a hotel on the night she should have traveled and could not use or cancel at such short notice. Is she entitled to ask for that…
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Query on Cancelled flight compensation
Hi, In May 2017 I had booked a travel from New Castle to India through Emirates via Dubai. My Flight from New castle to Dubai (dep time 13:45) got cancelled due to some technical reasons.Initially they said it would be delayed, but finally they cancelled. Due to this they arranged alternate flight from Manchester at 20:30…
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MSE News: BA flights chaos after IT meltdown
Thousands of British Airways's passengers travel plans have been thrown into chaos following a "major IT systems failure" which has affected flights worldwide....Read the full story: 'BA flights chaos after IT meltdown - your rights'
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Refused travel due to bad weather, but flight still departed
I was scheduled to travel from Manchester to Berlin via Amsterdam on 4th November 2015. On arrival at Manchester airport I was advised by my carrier KLM, that they could not honour the booking due to adverse weather in Amsterdam, and they immediately rebooked me with Brussels Airlines via Brussels. I was at the gate…
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Flight Compensation TAP only
Anyone know what is the physical or emal address of TAP is that I can send a Flight compensation claim to? I could only find the contact email address victoria@tapvictoria.com on their website and I have had no response or acknowledgement to my claim e-mail - using MSE temoplate claim form. I hear that TAP are one of the…
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Can i make a claim?
Hi All, I booked return BA flights, aberden - LHR then LHR onwards, then the same journey home. This was last year, 2016. BA cancelled my outward Aberdeen -LHR flight with 24hours notice and rebooked me 24 hours later. I objected and they finally flew me earlier. So, can i claim compensation ? I thought not as i was not…
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Resolver wants bank account details
Made a claim for a delayed Swiss flight. They have responded and want my full bank account details. Is this genuine as I dubious about providing in depth bank details?
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Unsure whether compensation applies: rescheduled or cancelled?
Hello, I'm wondering if someone can help me. I cannot work out whether this is a simple reschedule or if it is a cancellation and therefore whether I am entitled to a refund. Today I was told that my flight a week tomorrow has been 'rescheduled' to the next day (i.e. told between 7 and 14 days of a 24h change). I am flying…
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Airline no longer operating - ArikAir
Hi everyone! Advice really appreciated - not sure how to go through this at the moment. On 2nd/3rd Feburary this year my dad used a small travel agent to book flights from LHR to LAG with ArikAir. He was issued with an e-Ticket etc by the travel agent. Around a week or so later, the airline went into receivership and was…
