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Change in flight time
In January 2017, we booked a flight with BMI Regional in June 2017 through gotogate. The airline brought the time of the flight forward, by about three hours, in March. We did not know of this and missed the flight. Gotogate seem to put the responsibility for checking such a change on the customer. Is this normal? Is it…
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Compensation timescales? Thomas Cook cut-and-dry claim (MT2824)
We were on delayed flight MT2824 (MAN->LAX) on 12 July (technical problems: fire risk). We boarded an alternative flight the following day and all passengers were offered hotels and food. We received the Flight Disruption Leaflet and the compensation letter. After entering the claim into thomascook.com/customerrelations,…
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Help with flight time please
Hi I was delayed on the following flight ZB770 LGW-HRG 04/07/2014 I was thinking I was delayed for 5hours however they have offered me comp for 4hrs. Is there any way to check how long it actually was other than my memory please? Thanks
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24 hour wait on International connecting flight because of time-change
I booked a flight with Turkish Airlines for an international flight from Dublin to Entebbe, departing on 1st November 2015. A few months before flying I received emails stating that flight times had been changed for the stop-over flight from Istanbul to Entebbe from 19:15 to 18:15. I had assumed this was because of the…
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Aurigny cancelled/delayed flight
I am not sure whether my claim falls under cancelled or delayed flights: I was suppose to fly from leeds Bradford Airport on the 21st June at 13:15. At 11:34 I received the text message right before I was to leave for the airport "AURIGNY GR665 21JUN LBA GCI REGRET FLIGHT CANCELLED PAX WILL BE COACHED TO MANCHESTER WITH…
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WestJet Paid Wrong Compensation Amount - Help!
Hi, I claimed for compensation from a delayed WestJet flight in April. We were flying from Gatwick to Toronto and our flight was over 4 hours late but only just. WestJet have awarded us 300 Euros each, as they are saying the flight was delayed by 3hours 56minutes and therefore, under the 4 hour allowance. I have tried to…
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Travel Provider Issuing Incorrect Flight Details
Hi there, I'm just looking for some advice regarding some issues I had returning home from my package holiday recently this month. I booked a holiday to Las Vegas with an online travel agent. The flights that I had chosen on my return date was 8.50am from Las Vegas to Philadelphia, and then a connecting flight from…
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Help needed! Flight fiasco!
Hey forum, So just back from holidays to the USA, great time had bar the flight fiasco we had initially back on the 17th of June. We booked the flights all through United on one ticket (some of the flights were on other airlines but through their grouping Star Alliance). We rocked up 75 minutes before check in closed and 2…
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Hotel charge refund
Hi i stayed in Paris a few weeks ago and our flight was cancelled coming back by B A which meant we had to pay for an extra night in a hotel the one we were staying in was full so we had to move to another one,we had to pay 295.00 for it, was wondering if i could claim it back from B A. Thanks
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Easy Jet accepted flight delay but only paid one of the party
Hi, Our Easy Jet flight from Pisa to Manchester on the 30th May 2017 was delayed for over 4 hours. The airline accepted responsibility when my husband put in a claim via their website. He has since received his compensation, but mine has not been acknowledged. He completed the application, which asked for details of other…
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Worth pursuing?
Sorry im not sure if i should post this in one of the airline specific threads? Was on flight MT1966 from manchester to tenerife, 13/06/17. Flight was delayed 3-4 hours due to 'third party software issues'. Im sure ive read somewhere on here that this was down to an update at manchester airport and therefore probably isnt…
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Reccommended flight delay compensation?
Hi All, Back in March (2017) we had a flight delay of 6 hours from Amsterdam - San Fransisco, this was through KLM. During the delay we were handed food vouchers but as we were flying business class we chose to head back to the Lounge. Once we arrived in San-Fransisco we were handed a piece of paper which stated how long…
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Help! Flight cancellation but Thomas cook won't pay!
Hi all, wondering if anyone can help me at all. Myself an 3 friends went on a holiday to Cyprus travelling back on 4th of this month, when we got to larnaca airport after going into duty free etc were told flight was cancelled, we flew back the next evening (was a total nightmare and I've never experienced such shocking…
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All or Nothing?
*I have posted this in another thread also. My apologies if you read it twice* Hello, I have previously claimed compensation for my parents, so I am not a complete newbie. However, my own situation is quite different and I would appreciate any discussion/advice around it. On Saturday 17th June my departure time from…
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BA IT Outage - BA Lied About My Length Of Delay, Compensation Refused
Hi Money Saving Experts, I was one of the many thousands of passengers caught up in the global IT outage last month. My flight left San Francisco on time, but we were left on the tarmac at Heathrow when we landed for four hours. I know this because I watched enough episodes of a TV show that lasted an hour each, but also…
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Question on BA Delay
BA have finally got in contact and agreed to pay me compensation for the issues over the bank holiday weekend. My flight was cancelled on 27th and I flew home on the 28th. Their response says : "I'd like to begin by apologising for the inconvenience caused by the cancellation. We understand this must have been frustrating,…
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Are airlines lying to customers?
I have just returned from Kos on the infamous DE1724 - Thomas Cook / Condor flight. I suspect foul play by Thomas Cook in order to avoid paying compensation claims and this may not be the only time this has happened , but this time they might have been caught with their pants down... 1) we boarded the plane and put on…
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LATAM Airline
I am posting this as a new thread as I can't find any mention of this airline. I was on an escorted tour of South America organised by Mercury (Sun Spot) Tours. Our flight on 4th June with this South American airline was cancelled . I have used the Resolver tool to claim the maximum compensation from them of 600 Euros. I…
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Part of the wing fell off - do I claim BA or American?
I booked roundup flights with BA to and from the USA. The flights were all operated by American. I arrived back this morning 24 hours delayed, because part of the flap on the wing the first plane I sat on fell off soon after departing. By the time the plane had returned (accompanied by fire trucks); I had waited on the…
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Flight Delay claim beware
:mad: Two Companies operating under no win no fee Flightdelays---Flightdelayed one letter different you ask for help from one of the companies you get bombarded with emails asking to fill in forms one company it appears comes back with second request so you send off the second claim, Flightdelays claim success deduct their…
