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Am I entitled to compensation?
Hi, I was delayed by 3 hours and 10 minutes on a flight from Istanbul to Mahe in the Seychelles. Am I entitled to compensation and if so how would I go about claiming it?
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Airline denying claim due to knock on effect.
I recently flew an EU airline on a flight from LHR to TLL via HEL. My LHR-HEL flight was delayed, this resulted in me missing my HEL-TLL flight. I ended up arriving in TLL four hours late and put in a claim for EU261 compensation. The airline denied my claim based on 'Air traffic control - extraordinary circumstances'.…
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CAA Collection
Can I suggest a new thread where regualr forumites can copy and post cases from different airlines where the ailine have mislead, misinformed or blatantly lied to customers about a flight delay/cancellation compensation validity or circumstances? Perhaps this can then be forwarded to the toothless regulator who themn may…
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Damaged Luggage Claim Repair Proof of Purchase
Luggage was delayed for 3 days with KLM in Schipol and again for 24hrs on return and when it did arrive was damaged, has taken almost 5weeks for KLM to reply to complaint and now they want repair fee for case or confirmation that it is irreparable and Age of case and current value? How do I find out any of this info? Case…
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Bott & Co compensation
I was on a cancelled flight from New York to Manchester in June, was due to leave at 10.00pm on a Wednesday, departed at 4.51pm on the Thursday. I put a claim in with Bott & Co and have received an email saying my claim was successful and I am due to receive £344.30 not sure if they is before or after their proportion,…
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US denied-boarding compensation
This thread is about claiming US denied-boarding compensation ONLY. The law US Federal Regulations require most airlines operating commercial passenger flights from US airports to pay statutory compensation to travellers who are denied boarding involuntarily. The regulation’s name is Title 14 of the US Code of Federal…
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Do airlines lie?
Hi, we were delayed 3 and half hours recently. The delay was detected early and came up on the app saying that had been an air traffic control issue and then as the day went on the plane kept picking up more and more delays on each turn around. The pilot said the plane had delays before he had started working and then had…
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Travel Agency Fees not refunded for BA cancelled flight
Hi, I was one of the thousands of people affected by the BA IT crash. I booked my flight with a travel agency (travelUp). When the flight was cancelled, the travel agency said that they would only refund the ticket price (~£800) but keep the booking fees (£100). In their terms and conditions (that can be found in their…
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Lowell Debt Collectors
Wrong Thread
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Is this situation reasonable for a compensation claim?
Hi, I Was due leave Barcelona today, but due to a previous flight (not easyjet) having a technical fault on the runway, a number of knock on problems caused my flight to be cancelled. The next easyjet flight available was on the Thursday (we were due to fly on the Monday). I can't figure out if we are due compensation? The…
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MSE News: BA compensation blunder wrongly DENIES passengers payouts
British Airways passengers whose flights were cancelled as a result of the recent IT meltdown have been mistakenly told their compensation claims have been rejected even though they are eligible to claim, MoneySavingExpert.com can reveal......Read the full story: 'BA compensation blunder wrongly DENIES passengers payouts…
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I've been asked for my bank details and a copy of my passport for compensation?
Hi! I followed all the MSE guidelines and was thrilled that Meridiana Airlines have agreed to pay compensation for my flight delay. However, they are saying that in order to pay me I need to send them a copy of my passport along with my bank details?! I feel like this is a risk of my security and am not happy at disclosing…
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Change in flight time
In January 2017, we booked a flight with BMI Regional in June 2017 through gotogate. The airline brought the time of the flight forward, by about three hours, in March. We did not know of this and missed the flight. Gotogate seem to put the responsibility for checking such a change on the customer. Is this normal? Is it…
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Compensation timescales? Thomas Cook cut-and-dry claim (MT2824)
We were on delayed flight MT2824 (MAN->LAX) on 12 July (technical problems: fire risk). We boarded an alternative flight the following day and all passengers were offered hotels and food. We received the Flight Disruption Leaflet and the compensation letter. After entering the claim into thomascook.com/customerrelations,…
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Help with flight time please
Hi I was delayed on the following flight ZB770 LGW-HRG 04/07/2014 I was thinking I was delayed for 5hours however they have offered me comp for 4hrs. Is there any way to check how long it actually was other than my memory please? Thanks
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24 hour wait on International connecting flight because of time-change
I booked a flight with Turkish Airlines for an international flight from Dublin to Entebbe, departing on 1st November 2015. A few months before flying I received emails stating that flight times had been changed for the stop-over flight from Istanbul to Entebbe from 19:15 to 18:15. I had assumed this was because of the…
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Aurigny cancelled/delayed flight
I am not sure whether my claim falls under cancelled or delayed flights: I was suppose to fly from leeds Bradford Airport on the 21st June at 13:15. At 11:34 I received the text message right before I was to leave for the airport "AURIGNY GR665 21JUN LBA GCI REGRET FLIGHT CANCELLED PAX WILL BE COACHED TO MANCHESTER WITH…
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WestJet Paid Wrong Compensation Amount - Help!
Hi, I claimed for compensation from a delayed WestJet flight in April. We were flying from Gatwick to Toronto and our flight was over 4 hours late but only just. WestJet have awarded us 300 Euros each, as they are saying the flight was delayed by 3hours 56minutes and therefore, under the 4 hour allowance. I have tried to…
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Travel Provider Issuing Incorrect Flight Details
Hi there, I'm just looking for some advice regarding some issues I had returning home from my package holiday recently this month. I booked a holiday to Las Vegas with an online travel agent. The flights that I had chosen on my return date was 8.50am from Las Vegas to Philadelphia, and then a connecting flight from…
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Help needed! Flight fiasco!
Hey forum, So just back from holidays to the USA, great time had bar the flight fiasco we had initially back on the 17th of June. We booked the flights all through United on one ticket (some of the flights were on other airlines but through their grouping Star Alliance). We rocked up 75 minutes before check in closed and 2…
