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Compensation from BlueAir
I have contacted BlueAir about a flight that was delayed with them in June. I should have 400Euro compensation for a more than 3 hour delay to Romania. The have responded by offering me 200Euro voucher to use on their website but I never plan on using them again so where do I go from here. It is half my entitlement and…
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Flight Delay Compensation
Hi, I am new to this forum and need a little help please. My family and I travelled to Greece last year, our outbound flight was delayed by over 10 hours. Using Resolver on the MSE site I applied to the airline for compensation. After 3 months of hearing nothing from the company I escalated the case as per Resolver…
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School Group delayed by 3.5 hours how do I claim?
Hi My son flew on a trip from Gatwick to Berlin in September and the flight was delayed for 3.5 hours meaning that they pretty much missed a quarter of the 2 day trip. The school booked through a travel company as a group and the company are now refusing to respond tp the school regarding a claim being put in for…
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Booked through BA, operated by Iberia: confusion
I'm trying to claim compensation on behalf of a delayed flight that my parents took last year from LHR to Madrid. The flight was booked through British Airways and operated by Iberia. BA's response was as follows, 'I’m afraid your claim for compensation has been refused because British Airways didn’t operate BA0516 on 21…
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Claim approved... but never paid
Hi! sorry I hope I am posting this in the correct place. I had delayed baggage on a SAA flight from Heathrow to Johannesburg. After submitting a claim to claim my expenses back that I was authorised, and after many complaints from myself that my claim wasn't being processed, I received a letter from SAA in South Africa,…
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CEDR adjudicator in our favour but No payment
Hi, Can anyone help as I just don't know what to do! I complained to Thomson as we had over a 4 hour flight delay from Manchester airport to Jamaica in August 2016. Thomsons only reply was a cheque for half of the money claimed. I went through CEDR who basically sent the case to an adjudicator. The decision went in our…
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Cancellation of flight
Hi. Apologies first if this is in the wrong forum. Advice needed... Booked a 2 week hol from Bristol to Kos Monday 24th July....Only to be phoned today to say the flight has been cancelled...Options were then to fly from Gatwick or Birmingham....But.....On the Thursday 27th....I live in south Wales so Bristol was my second…
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How to get compensation from Jet Airways (India) for a delay?
I travelled with Jet Airways from Mumbai to London Heathrow. We boarded as normal, near enough the expected time. After one hour we were told that there was a delay due to a tech problem and they were trying to fix it. Later they said they couldn't fix the problem and that they were waiting for another plane to be…
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Enforcement action by the CAA!
The CAA have announced this morning that they are taking enforcement action against five airlines that refuse to pay EU261 compensation where the delay results in missed connections. The five airlines are some of those frequently appearing here, namely Emirates, American, Etihad, Turkish and Singapore. In fact the CAA says…
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Five major airlines 'wrongly denied' flight delay payouts to passengers
The UK aviation regulator is taking enforcement action against five major airlines it says have been failing to pay the legally required compensation for flight delays resulting from missed connections. It estimates that overall 100,000s of passengers may be due up to £500 each for this kind of delay - here's how to claim…
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Reimbursement for Expenses
Hi, hopefully someone can help me with a bit of advice. I’ve read Vauban’s guide and will be attempting to claim compensation for our flight delay, but I couldn’t find an answer to my query. The issue I have is, should I add on my expenses incurred to the claim for compensation, or claim for that separately? The reason I…
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Unusual Flight Delay Compensation Query
Hi, Got a question regarding flight delay compensation and whether or not I'm eligible to claim. We flew from Gatwick to Kilimanjaro for the first leg of our honeymoon, and it was all on 1 ticket. The flight from Gatwick - Dubai was on time with Emirates The connecting flight with Kenya Airways from Dubai - Nairobi was…
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I couldn't find a thread that lists legit agencies that help with claims?
For the busier/lazier ones of us, I don't mind losing 25% of the claim money, so I'm surprised there isn't a sticky/pinned thread that points to legitimate companies that handle the claim for you.
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Delay due to earlier flight.
I am hoping someone with better knowledge can advise if I have a valid case please? Our Monarch aircraft was diverted from Gibraltar to Malaga to pick up passengers due to poor weather in Gibraltar. Hence, the aircraft was not available for our flight from Luton to Dalaman. As a result, our flight was delayed by just over…
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Scoot Airlines 6 hour delay
I flew from Singapore to Sydney on Saturday 28 January 2017. My flight was from Changi Airport to Sydney Airport. I flew on Scoot, which is a low cost subsidiary of Singapore Airlines. My flight was due to depart at 01:45. Before i was due to take a taxi to the airport, i just thought i'd check the Changi Airport…
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6 hours weather related delay.
Hello. I'm slightly confused about the guidelines relating to compensation on delays over 5 hours. Whilst awaiting my 4 hour weather delayed Easyjet flight on Sunday from Fuerventura to Gatwick, I'm sure I read online somewhere that regardless of the reason for the delay, if your arrival time is more than 5 hours,…
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Compensation for 2 flights in same journey
Can I claim compensation for missing my connecting flight due to the first one being delayed even though I've claimed for the delayed flight, they where booked as part of the same journey with one airline ?
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I paid for tickets - family was flying - who should make delay claim?
I have family living in Finland. I booked and paid for their flights to come to visit, with a non-EU airline (Norwegian Air). It was a direct flight from Helsinki to Gatwick. The booking was made in UK. They were delayed18 hours by crew sickness, which I understand has been held in the UK courts to be no excuse. The…
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Am I able to claim compensation
I recently flew from Newark to London Heathrow but whilst flying there was an announcement on the plane advising that a passenger is in need of 'urgent medical treatment' and the plane had to land at the nearest airport, that being St John's Airport, Canada. We landed here at 4am on Thursday morning and were told that a…
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Opodo - 1 yr on still no refund, advice?
Any advice on what to do is much appreciated, to summarise: Weekend wedding flights gone wrong with so much stress. 1) flights booked with Opodo in May 2015 (London- Bari / Brindisi-Zurich-London) 2) the day before departure Air Berlin changed return flight details 3) Opodo then tried to changed our booking 3 more times,…
