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I paid for tickets - family was flying - who should make delay claim?
I have family living in Finland. I booked and paid for their flights to come to visit, with a non-EU airline (Norwegian Air). It was a direct flight from Helsinki to Gatwick. The booking was made in UK. They were delayed18 hours by crew sickness, which I understand has been held in the UK courts to be no excuse. The…
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Am I able to claim compensation
I recently flew from Newark to London Heathrow but whilst flying there was an announcement on the plane advising that a passenger is in need of 'urgent medical treatment' and the plane had to land at the nearest airport, that being St John's Airport, Canada. We landed here at 4am on Thursday morning and were told that a…
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Opodo - 1 yr on still no refund, advice?
Any advice on what to do is much appreciated, to summarise: Weekend wedding flights gone wrong with so much stress. 1) flights booked with Opodo in May 2015 (London- Bari / Brindisi-Zurich-London) 2) the day before departure Air Berlin changed return flight details 3) Opodo then tried to changed our booking 3 more times,…
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flight delay compensation payment
I applied to easyjet for compensation for a four hour delay this is their reply however despite receiving the pasted email below after 2 months and 3 emails I have still not received my compensation any ideas as to how I can proceed with this many thanks Carol Having checked the details of your flight, I can confirm that…
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can i claim compensation
Hi I was recently flying from Glasgow to Las Vegas on United Airlines with a connecting flight from Newark to Las Vegas . My flight from Newark to Las Vegas was delayed by 6 hours & then cancelled . I eventually arrived in Vegas a day later than scheduled . Would I be eligible for the delay as due to the connecting flight…
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HELP, Malayasia Airlines Delay
Hello, me and my boyfriend went to Thailand on the 2nd of November 16. Plane was due to leave at 10:00am but after announcement, after announcement it didn't actually take off until aound 1:15pm that day(because the crew were running late and they forgot to fuel the plane) - I have emailed, called, Facebooked them,…
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HELP, emirates 2 hour delay knock-on effect of 6 hour wait in Dubai
Hi - I'm new to this forum and hoping someone can help to see if I'm eligable for compensation. I was going on my honeymoon on 15th Jan the flight was delayed whilst I was on the plane and didn't depart until 2 hours later than expected (instead of 08.15, we departed at 10.15) My destination was Singapore but originally…
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Compensation for delays landing at a different airport?
With a friend, we returned from a holiday in Tunisia ( Nov 2012) but mid flight were informed the plane was landing at Bristol instead of the expected airport at Cardiff. My questions are..... 1) Is this classed as a flight delay and claimable?....insofar as the flight was slightly delayed but adding the delay at Bristol…
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Flight Cancelled / Changed - Causing us to miss next flight
Hello MSE People, Hope you are all well. I am in a bit of a pickle, we had our flights booked with (Bulgaria Air) in August 2017 to take us to Sofia airport to allow us to get another flight home to London, seperate booking and not a connection Bulgaria Air - Bourgas - Sofia 12:05 - 12:55 BA Flight - Sofia - LHR 14:30 -…
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flight cancellation - airline being awkward - am i right
i was to fly to germany to make a connection last november and was advised 24hrs before the flight that it was cancelled. it was a text and there was no mention of why i found out there was a pilots strike but when i rang the airline i simply could not get through. the lines were jammed all day. i had a connection to make…
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Flight cancelled Aeromexico
Hi! Last Friday, our flight from London to Mexico, with Aeromexico was cancelled due to fog. They offered, and we accepted, an alternative flight, via Air France, via Paris (which was lovely!). I wonder if may ask advice. - We had a long stop over in Paris 13hrs. We were not offered or a hotel, despite asking. We met a…
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Flight cancelled alternative flight arranged but to different home airport
Hi. My BA return flight from New York to Gatwick was cancelled within hours of departure. Very poor information or help at New York airport. Alternative flight to Gatwick could be arranged 36 hours later or flight to Heathrow immediately. Took the offer of the flight to Heathrow. Return coach tickets not valid at Heathrow.…
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BA cancelled flight compensation
Is it correct that if BA advised me of a flight cancellation four months prior to travel I am not entitled to compensation?
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Missed connection: what rights do we have?
This summer my family and I missed our connecting flight from New York to Orlando, having flown in from London Heathrow. We booked the whole trip through Virgin directly, but the New York to Orlando leg was operated by Delta. The changeover time at JFK was pretty tight (but ok according to IATA limits), we agreed to this…
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Flight Cancelled, Can I Claim
I was travelling out from Aberdeen on friday 13th January to Frankfurt. I had a connecting flight to Leipzig on the friday at 9.30am I got a text at 5.00pm on the thursday to say that the flight to Leipzig was cancelled. I had the option of a refund or changing it for a train ticket, which I did as I had to get there one…
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Can I claim compensation for Asian flight?
We were in Hong Kong for a holiday and planned to stop-over in Thailand before returning to the UK. Unfortunately the flight from Hong Kong to Thailand was cancelled and rescheduled and it meant that our accommodation was not booked long enough for Hong Kong and we lost a day in Thailand. We also had other things booked in…
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Lufthansa - Address for correspondance?
Hello, I have an outstanding claim with Lufthansa and despite me contacting them via email, they refuse to reply this way and only call me back via telephone, (despite my repeated requests to reply via email also). Note is this NOT a claim under the EU three hour delay ruling. Can anyone advise an address either in the UK…
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Small Planet Airlines
Hi, We've just returned from Zante with Small Planet and experienced an 11 hour delay. I've looked on the SP website about claiming compensation and it asks me how much do I want. I am slightly unsure what I can claim, looking at the table it says 3hours+ is approximately £340. My question is can I go up the longer you're…
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Who is in the right??
Hi I hope someone can help me. I was booked by my company on a flight to central Europe and it was cancelled before we got on board. Our company of course received the flight money back but off my own back I contacted a company called AirHelp and through them I was awarded €140 compensation. My employer has now told me…
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Cancelled Flight - Norwegian Refusing To Pay
Just prior to Christmas we had arranged to visit Salzburg for a few days for the Christmas markets. There were delays during the day due to fog and cut a long story short our flight was eventually cancelled, one of only a handful on the day. The airline representatives told us it had been cancelled as the latest delay…
