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Delay or Cancellation?
Hi, I was recently flying on an easyJet flight that was meant to depart on Sunday at 9pm. The flight was re-scheduled to the next day at 1pm (but we actually set off at 3.30pm). The new flight was issued a new flight number etc. easyJet are saying the flight was delayed until the next day. However, I would suggest it was…
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Turkish Airlines
Hi everyone, I need help where to turn to next. I have gone through the Resolver route and right to the top as far as I can go to the ombudsman. But the final answer I have is simply that they cannot help me because Istanbul Airport and Turkish Airlines are non EU and therefore they have no juristiction over them. So where…
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Air India
Is there anyone out there that can direct me to the website or page where I can download a flight delay compensation form for Air India as my daughter was recently delayed at Birmingham Airport for over five hours Thanks
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Flight cancelled whilst travelling on points and free flight
Our Virgin flight from Las Vegas to Gatwick was cancelled last week, after boarding, due to a technical fault with the planes air con. Virgin, provided a shuttle bus to a hotel, paid for the accommodation and meals and rescheduled the flight for the next day (more than 12 hours since the scheduled time of the original…
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Strange one, how to proceed
Afternoon all :) Done a fair bit of reading before putting my claim in and actually went to that EU site that also said i had a valid claim. I went with the use resolver method but have hit a little bump and want some advice. Will give a very little background first. Booked flight via air france website from Manchester to…
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Travel Refund
I have had a phone call today from a company called McGregor Williams who say I can claim back money from an all inclusive holiday I went on last year - as the hotel we stayed at failed a food and hygiene check within the last thee years. I could apparently claim up to £1500 per traveller. Has anyone heard of this before -…
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Anyone dealt with Germania?
just wondered before I submit claim
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Success with Resolver & CEDR
Our BA flight from Lima to Gatwick was delayed 6 hours in June. I used Resolver to complain to BA who consistently denied the flight was covered by EU legislation. I then appealed to CEDR as advised by MSE & within 3 weeks got a cheque for £529 per flight. It is a pain but if you think you're right, keep going, it is worth…
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What can I claim for when a flight is cancelled?
Hi I've read some similar posts about this topic, but still not quite sure what my options are: I booked a set of 5 multi city flights for my father via Travelup. One leg (Madrid Santiago) due to depart on 4th November was cancelled on 19th October. Travelup informed me by phone that the operator, Iberia, had reinstated…
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Help? What can I do if airline deny that flight was delayed over 3 hours
Hi I have recently complained to Jet 2 after our flight was delayed over 3 hours, approximately 3 hours and a half. However Jet 2 have replied stating it was delayed 2 hours 45mins, a friend happened to be on the same flight and she also states that it was definitely an over 3 hour delay. Is there any point in taking this…
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Compensation?
Just back from a Cruise which required a flight from Stanstead to Genoa with Ryan Air. Booked hotel at airport the night before and arrived 3 hours before the flight. My friend is in a wheelchair and all verified on the booking and ticket and her wheelchair duly labelled at checkin...on getting to the gate, 45 mins before…
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Flight compensation
My partner is about to receive a cheque from Easyjet for compensation for cancelled flight. The email says 400 EUR per passenger, 714.25 GBP. Does anyone know if it will be in Sterling or Euros?
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Codeshare, flight not cancelled but 'rescheduled' but not by the operator of the fli
My case has been ongoing for over a year now. In summary, booked with BA for a New York break flying Newcastle to London Heathrow and London Heathrow to JFK and return. However we were not told at time of booking that BA were using American Airlines for our JFK to London Heathrow flight (codeshare). The night before we…
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Crystal Travel haven't issued me my ticket
I'm sure this story is familiar to some on here. Earlier in the month I booked a flight to Asia through an agency called https://www.crystaltravel.co.uk/. I found the ticket price through Skyscanner or Momondo. Anyway, I'm coming up to a few days before departure and they still haven't issued me my e-ticket. Needless to…
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Turkish Airlines
My family were delayed by Turkish Airlines in September travelling from Gatwick to Dalaman. We had a connecting flight from Gatwick through Istanbul and onto Dalaman. The flight out was delayed by 1h15min arriving which meant that we missed our connection and and finally arrived in Dalaman almost 5hrs late. Assuming that…
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Not informed of flight change by travel agent
Hello! I am just looking for some advice really. My family and I went on holiday to Gran Canaria in August and booked flights through an online travel agent. The return flight was booked for around 1330hrs with a change in Madrid and then on to Gatwick. I checked several times during my holiday and no schedule changes were…
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United airlines
I had a United flight - Manchester to Chicago via Washington. The first fight was delated to such an extent that the connecting United flight was missed resulting in an arrival over 4 hours after the scheduled time. A.United refused the claim, but offered some complimentary vouchers which are limited use to me. B. CAA…
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Balkan Air
Evening all , has anybody had any dealings with Balkan Air dating from a 4 hour plus delay dated on the 29/07/16. Only just had a long winded letter from them declining compensation. Flight was to Bourgas departing Manchester Thanks in advance,
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correct email address ?
Ryanair flight delayed by 4 and 1/4 hours with a distance of over 1600km. Used MSE resolver form. Ryanair replied 2 days later admitting liability and attaching a letter asking for bank details in order to send payment. Before I send my bank details off I want verification of these two email addresses. I have tried to get…
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flight cancellations & airline
Help please!!! Had my Thomas Cook flight cancelled on Sunday 9th October departing from Zante airport due to air traffic control strike. I have contacted Thomas Cook in regards to making a claim, but they have said that they are not at fault & we can't claim as the strike was no relation to their company. We were only…
