-
Success with Small Planet.
Holy Macaroni! They've paid up. I am truly gobsmacked. :D Perseverance is the name of the game. I wrote to them direct, emailed them, tweeted them, used the CAA and Resolver. The Resolver route wasn't the one that got resolution but it must have helped. Good luck everyone else. Jo.
-
Norwegian flight delay - Help!
Hello, I have placed a delayed flight claim into Norwegian, who have since declined any compensation. I'm not sure which governing body I should be writing to in order to dispute Norwegian's response, or if I do actually have a right to dispute? - The flight departure was delayed by 4hours 47minutes, from Poland to the UK.…
-
Vauban's guide
Vauban's Most Excellent Guide: http://db.orangedox.com/GdfSa4xUZdZI5GJadr/Vauban%27s%20Guide%20to%20Claiming%20Flight%20Delay%20Compensation.pdf
-
Small planet airlines flight delay
Original Flight departure 12.10 Changed to 14.10 Changed to 16.40 Changed to 18.00 Changed to 19.40 Flight left the Tarmac at 20.27 All the reasons why the flight was delayed -Arrived at airport and was informed of 3 hour delay due to a previous flight delay - then Apparently a passenger had a heart attack - flight then…
-
Turkish Airline - Flight Delay caused to miss connecting flight
Hi All, Hope all is in good health and in high spirit. First time posting and could use some help. It's just how it says on the title. Me and my family (4 in total) had a flight 4:00am from Hurgarda connecting in Istanbul to Gatwick. The plane arrived 1.5 hours late in Hurgarda, by the time the plane left it was 2.5 hours…
-
Not delay but inflight wrong dietary meal given
So we went away back in April to Florida and flew with Virgin my youngest is lactose intolerance meaning she is allergic to dairy products. When we checked in online noticed there was a lactose option so thinking great this makes our lives so much easier we checked it on the form this I do have a record of both flights…
-
Baggage lost
I was flying Etihad from Dhaka to London. One of my two checked-in baggages did not arrive and has been declared 'lost' (since it has been over 3 weeks). What are the kinds of compensations I can get from the airline?
-
Manchester Egypt Return Flight Changed
Booked Flight 10th August 2015 for Flight departing Manchester 22nd April 2016 returning 06th May 2016 from Egypt. On the 20th April 2016 received a plain old email cancelling my return flight and bringing me back 3 days early. No reason give. After speaking to Customer services, Only option given was to cancel or come…
-
Flight Delay Query
I have recently returned from lanzarote - our flight home was delayed and we departed 3 hrs 15 mins late, however due to a tail wind we made up some time and landed 2 hrs 45 mins late. Can I claim as it was over 3 hrs late upon departure or is it based on arrival time? Thanks.
-
Thomas Cook flight delay leading to missed connecting flight.
Hi I was wanting some advice. I recently flew with Thomas Cook from Zante to Stansted, the TC fight was delayed 156 minutes due to a flat tyre. (Another TC plane was used for flight as spare tyre was being flown in to Zante from England). This delay made me miss my connecting flight home with Easyjet, I had to pay and…
-
Compensation vs Travel Insurance
Hi, apologies if this is in the forum. I've looked and not seen any reference. I experienced 27hr+ delay with Small Planet from Manchester to Crete last month. I intend to follow the guidelines here but when I contacted the travel company I booked with for further details, they informed me I cannot put a compensation claim…
-
No IBAN or Swift Code to get compensation
I have been offered compensation from Vueling for a delayed flight however they have requested an IBAN and Swift code for my account to make the International transaction. I do not have a current account (previous bankruptcy) and only have a Cashplus prepaid card from APS. Cashplus do not accept International transfers and…
-
Small Planet Current Strategy? Which firm got a court order to seize plane?
I experienced a 24 hour + total journey flying back from Corfu to Manchester. Flight cancelled then forced us after just a few hours in a hotel to fly back via Gawick and then onward coaches did not turn up! I've noted a few similar horrendous delays since I've returned home on 19th July instead of 18th July. I lost the…
-
BA refused delay compensation
Hi Writing on behalf of boss. BA have refused compensation on the grounds that the delay was due to weather, which ordinarily he would have accepted. However, in this instance, the departure was delayed due to the captain not turning up for work, so they had to wait for a replacement. As a result, they hit bad weather so…
-
security alert at Airport = MISSED FLIGHT...... HELP!
Hello (new to all of this so please bare with me) To explain here is the letter i have composed to send to Luton Airport. Dear Luton Airport On the above Date while myself, my partner and our 4 children were passing through your security procedure, the fire alarm sounded. This resulted in us having to leave that particular…
-
Delayed flight - overnight costs at destination
Flight to Spain delayed by 8 hours. By the time it arrives in Madrid, the last train will have left, and a hotel will be needed overnight. I suspect the train ticket will not be valid the next day. As well as the €250, can the cost of the hotel and train ticket be claimed from the airline? Can anyone point me to the…
-
Hand-luggage with medication placed in hold without permission
I am doing some research before I use Resolver on a recent problem I have had with Norwegian Air and hope that you can help me to understand my rights both as a consumer and in relation to aviation safety. I was leaving from Summer School in Oslo and the check-in people at the gate were extremely aggressive with me as my…
-
Can I reclaim expenses? Jet2 !
Hi All We have gladly just arrived home from 28 hour delay from Madeira due to high winds. Unfortunately, JET2 were appalling and did absolutely nothing - no communication whatsoever, after waiting for 12 hours - and ALL flight being cancelled at Madeira - we were told by the handlers at the airport - to collect our bags…
-
Can we claim?
Hi, My parents flew yesterday on a Thomas cook flight from Turkey back to Birmingham. The flight was 6 hours delayed. Initially they were told that the plane was delayed coming in from the UK. They then got a letter stating that there was a "technical fault" My question is - Can they still claim compensation?
-
who to complain to Tour Operator or Airline?
New to this sort of thing and not aversed to getting my hands dirty explaining to the other side my rights... as one well known high street electrical retailer will testify with a repaired laptop screen... Anyway just returned from Ibiza. booked through Thomas Cook flew their "flexable Trip" line with an Eazyjet flight out…
