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Flight Cancelled, Can I Claim
I was travelling out from Aberdeen on friday 13th January to Frankfurt. I had a connecting flight to Leipzig on the friday at 9.30am I got a text at 5.00pm on the thursday to say that the flight to Leipzig was cancelled. I had the option of a refund or changing it for a train ticket, which I did as I had to get there one…
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Can I claim compensation for Asian flight?
We were in Hong Kong for a holiday and planned to stop-over in Thailand before returning to the UK. Unfortunately the flight from Hong Kong to Thailand was cancelled and rescheduled and it meant that our accommodation was not booked long enough for Hong Kong and we lost a day in Thailand. We also had other things booked in…
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Lufthansa - Address for correspondance?
Hello, I have an outstanding claim with Lufthansa and despite me contacting them via email, they refuse to reply this way and only call me back via telephone, (despite my repeated requests to reply via email also). Note is this NOT a claim under the EU three hour delay ruling. Can anyone advise an address either in the UK…
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Small Planet Airlines
Hi, We've just returned from Zante with Small Planet and experienced an 11 hour delay. I've looked on the SP website about claiming compensation and it asks me how much do I want. I am slightly unsure what I can claim, looking at the table it says 3hours+ is approximately £340. My question is can I go up the longer you're…
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Who is in the right??
Hi I hope someone can help me. I was booked by my company on a flight to central Europe and it was cancelled before we got on board. Our company of course received the flight money back but off my own back I contacted a company called AirHelp and through them I was awarded €140 compensation. My employer has now told me…
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Cancelled Flight - Norwegian Refusing To Pay
Just prior to Christmas we had arranged to visit Salzburg for a few days for the Christmas markets. There were delays during the day due to fog and cut a long story short our flight was eventually cancelled, one of only a handful on the day. The airline representatives told us it had been cancelled as the latest delay…
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9 hour delay and flight cancelation
Below is a copy of a letter seeking compensation from Jet2.com following a nine hour delay whilst sat on the Manchester runway in February 2016. I have resent this on 2 further occasions by email and post but have had no reply. I hope this can be reviewed on my behalf on next weeks programme regarding MSE travel Dear Sir…
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24 delay with Thomson WHOLE holiday ruined for medical reasons
I am scared of flying. When I say scared, I am terrified. After several goes at hypnosis and taking a Flying Without Fear course with Virgin, the only way I am able to get on a plane is to get Diazepam, which is prescribed by my Dr. Due to the addictive nature of the drug, my Dr will only ever prescribe the exact amount I…
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12 Hour Delay with Emirates
Hello, In December I was on my way back from Thailand with my Girlfriend. We were flying with Emirates and had a connecting flight in Dubai. Our first flight from Phuket to Dubai was delayed by over an hour, which concerned us as we only had an hour and a half anyway to reach our connecting flight, but were assured by…
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Issue with Travel agent not progressing a refund
Hi all, Im looking for some help before i completely lose the will to live! I will try and keep it short..... We booked flights through global travel as follows :- Manchester - Florida (with a connecting flight from JFk - MCO) on both legs of the journey. We were due to land at Florida at 10pm and had booked seperate…
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Flight Delay - Colbalt Air
Hi I am looking for some advise please. My family and I were delayed for 12 hours back in August 2016. Our original flight should have departed at 6.00am on Sunday 21st August, this was initially delayed to 06.30am, then 7.30am, then 8.30am, then 10.30am and we finally took off at just after 11am. We had been flying for…
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BA just cancelled my flight
I booked a flight in July to Spain for a family of 6 and Paid. Just got a message form the agent that BA has cancelled the flight and will rather want to refund us for th flight or will carry us if we can travelled a day after our booking or in 3 weeks after our booking. Pls what are my rights in this case? My children are…
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Flight delay outside EU
After a cruise from Dubai, we were scheduled to fly home from Dubai with Thomson Fly. Due to weather and staff over hours, our flight was delayed over 25 hours. Eventuallly we got food, then put up at a hotel overnight. Like delayed EU flights can we claim for this delayed flight from Dubai?
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8+ hours delay. Reason unknown. Can I claim?
I booked flights for me and my wife from UK to Thailand, through an online flight booking agent/broker. Once in Thailand, we were to travel on by train to our eventual destination so we booked a flight which was scheduled to land at Bangkok airport 4 hours before the train departed in order to allow us plenty of time…
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Flight Overbooked - No reply from Wizz Air
To cut a long story of a nightmare days travel short; I was due to fly from Luton to Ljubljana with Wizz Air in July. They overbooked the flight, and even thought we had checked in online the day before and were at the front of the queue in the airport, were denied boarding because there was no spare seats. The only way to…
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Taking The Airlines To Court
I thought it might be useful to start a thread specifically with advice on how to manage the process of taking an airline to Court, and perhaps sharing airlines defences and such like. I have found MCOL so far quite easy to use, and hope people aren't put off from claiming what is their's. For those thinking about taking…
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Can I claim ?
Hello I'm after some advice please. On 28th Dec 2016 my children & I were due to fly to London City at 6.55 am however the flight was delayed due to fog at London City. The flight eventually took off at 11.05 am however when we arrived at London we were kept circling for approx 1/2 hour before being told that the…
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Dubai to Sydney
Hi all My mother in law left on 28th dec to visit her other daughter and new grandchild in sydney. She had an hour stop over in dubai at 2am our time before flying dubai to sydney. That flight was cancelled to to a computer error. She should have arrived in sydney at 2am this morning but her rearranged flight leaving…
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Airfield Restrictions
I as flying for LBA to Mexico and the LBA to LHR leg was cancelled 12 hours before I was due to fly. I was rescheduled but arrived 24 hours late. BA are refusing to give compensation stating that "....was cancelled because of airfield restrictions being in place that were outside of our control, which prevented the…
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Important - Don't take advice as gospel! Smart !!!!!! are often wrong
Hi all, I recently posted requesting advice on claiming compensation for flights delays from Air Caraibes, based in Guadeloupe. We were flying from Dominican Republic to Paris. Smug, sarcastic regular posters used the words "no claim" & "no compensation due" as matter-of-fact advice, as they said Guadeloupe was outside of…
