Reccommended flight delay compensation?

srisport · 29 June 2017 at 1:18PM

Hi All,

Back in March (2017) we had a flight delay of 6 hours from Amsterdam - San Fransisco, this was through KLM. During the delay we were handed food vouchers but as we were flying business class we chose to head back to the Lounge.

Once we arrived in San-Fransisco we were handed a piece of paper which stated how long our flight was delayed for.

After returning home from our holiday i proceeded to research methods of claiming for this delay and used resolver to submit a claim which was recorded on 31st May (2017).

Ive not heard nothing since either by email or phone call.

Should i just go ahead and contact KLM directly to discuss this delay and a possible compensation claim?

Should i do it over the phone or via email? What information should i have at hand which will help increase my chances of having a successful claim?

Any help and advice is very much appreciated.

Regards.