Bott & Co

colonelm

Hi,

Hi there. After receiving compensation of £540 per person for two people using Bott & Co. I emailed them for a breakdown of the compensation and asked for more details of what they had pursued as I had claimed for two individuals on two separate flights each (both outbound and return flights were delayed) . However, they never responded. I completed a feedback survey and added in the comments section about my queries but still heard nothing. I am concerned that Bott & Co have only retrieved compensation for one of the two delayed flights, in which case I would like to pursue compensation for the other. Or they have not given me the full amount. I am not sure what step to take next as they will not respond to my communications. Has anyone else had any similar experiences?

leylandsunaddict

How many euros per flight per person were you claiming?

Caz3121

colonelm wrote: »

After receiving compensation of £540 per person

I am concerned that Bott & Co have only retrieved compensation for one of the two delayed flights, in which case I would like to pursue compensation for the other.

The maximum compensation payment would be for a long haul flight would be €600 which is approx £520
from that Bott take 25% + vat of the compensation amount plus a £25 per person admin fee
£540 therefore cannot be for one flight

Bott&Co_Comms_Team

Hi Colonelm,

Just seeing your post about compensation. I apologise that you haven't been able to get more information in regards to your query. As part of the Bott&Co Comms team, I can look into this straight away. Please could you share your reference number here or send an email to Media@bottonline.co.uk and I will look into for you.

Regards,
Bott&CO Comms Team

colonelm

Hi everyone,

Thanks for your responses. In my initial post the £540 per person was before fees and I believe the full 600 Euro amount at the exchange rate at that time. Bott&Co have been in touch and as of this week, the situation has been fully rectified. I'd like to thank Bott&Co for their fantastic response.