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Company resheduled outgoing flight, didn't inform us.
My hubby and his friend were due to fly out this morning to Canada, starting from Dublin to Gatwick, then to Vancouver. They got to the airport and were told that their flight had been rescheduled for an hour earlier and that they had missed check in. His friend checked all his emails, there were none from the company to…
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Missed flight due to airport error
My Son & I were traveling to Athens from Stansted. We arrived in plenty of time and was delayed at check in but the worst delay happened at Security. The airport has finally accepted liability after 2 letters and a 3rd to the CEO. We were stranded at the airport for over 24 hours and had to pay for new flights and a hotel…
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Easyjet cancellation followed by delay - can I claim anything?
Hi, I was due to fly back from Hamburg to Manchester on Thursday 23rd July with Easyjet. This was cancelled I think due to French Air Traffic Control strikes. Easyjet sent me a text and I was able to move to the Friday flight at 19:10. I tried to get a hotel booked with them too using their website but it kept counting…
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Brussels Airlines Baggage Handler Strike
So first off apologies if this is the wrong forum as this is not a flight delay, but a delay on delivery of luggage. I have searched and could not find another appropriate forum. Fri June 17th there was a strike in Brussels. We were flying to Lyon via Brussels from Manchester, so all our luggage was not flown on from…
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Where to start?
My holiday was a bit of a nightmare. I booked via an agency GOTOGATE, I will try to summarize simply what happened and won't go into the boring details. 1. Flights booked in March 2016, return flights rescheduled to two days later 10 days before the start of my trip. (Trip: 5th June, return 24th June 2016, original return…
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Gatwick Runway issues 12/06/16
Has anyone out there been successful in claiming compensation for cancelled flights as a result of the runway issues at Gatwick on 12th June 2016. I was due to fly back home but my flight was cancelled and had to wait 2 days to get home. My family flying with a different airline to me,made it home (3 hours late but same…
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Any luck claiming from Eurowings/Germanwings
Hi, we experienced a 27 hour delay with Eurowings flying from puerto plata to germany, to our connecting flight a couple of days later with another airline. We have followed Martins advice and written to the airline. When we phone them they said to send the information and they would let us know in two weeks the outcome,…
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Can I claim for my delay?
Hello last week we returned from a holiday flying back from Malaga to Doncaster with Thomson, we should of taken off at 11.10am but we was delayed 4 hours, there was a strike by French air traffic control, also due to the time taken to load the plane we missed our take off slot and we was sat on the plane for an hour and…
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Compensation for missing connecting flights
Our BA flight was 56 mins late causing us to miss the last flight from Almeria to Madrid. We were put up in a hotel and flew on the next day but ultimately arrived 11.5 hours late for our holiday. Are we due compensation? We lost a day and experienced a lot of inconvenience for our young family?
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KLM refused to Deliver Suitcase
We had 3 flights to catch home, and our suitcase only made the 1st one. Unfortunately my house keys were in the suitcase! Arrived back and had to book a hotel for that night. Suitcase landed at 4.00pm following day and KLM refused to deliver it until the next day, to ensure they maintained their service levels with their…
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Flight changed time and missed flight, not told can I claim?
Hi there! I was due to fly 17.45pm turned up and my flight had been changed to 6am that day so I missed my flight! I wasn't told about the change! I had to buy a new flight with a different airline! Can I claim? If so where can I claim? Thanks!
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FlightStat accuracy?
Hi I'm trying to claim compensation. I had two flights, into and out of an european airport. The first flight was delayed by over 2 hours and that caused me to miss my connection. FlightStat confirms this. The airline is saying that that the delay was only short and i could have made my connecting flight. it was a while…
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Bott & Co. Flight Delay Claim - Concerns / Questions
First of all, apologies if I should have posted this elsewhere rather than starting a new thread, but I couldn’t find a relevant thread. Also, sorry for the length of this post, I err on the side of providing too much information instead of not enough, so please bear with me. The length is also partly due to quoted text.…
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In flight extras
Just been on a Greek Island vacation to Rhodes. One of the main reasons I booked it was it offered a Dreamliner flight for those days we chose. Because we booked it just a week before we went we did really need to book the seats in order to sit together. The same was booked for the return journey at a total cost of £36.…
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Jet2 flight delay
On a recent trip to Turkey my outbound flight was delayed by 1 hour causing me to miss my transfer, my inbound flight was delayed by 3 hours, according to the letter received from Jet 2 today it was only 2 hours 53 min. Also as the decided to change the plane at the last minute in outbound, l lost my pre booked and paid…
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Offered a different amount of compensation
Hi, Please be gentle, I am a newbie to this forum. I have searched the forum, but I couldn't find anything similar. I have followed all relevant advise to make a claim for compensation against Small Planet, for a delayed flight last summer. Compensation due should be €400 per person. I have received a reply from them…
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Is our delay eligible? American Airlines misconnect.
Good evening folks. We've just returned from the USA and ended up arriving about 11 hours later than scheduled. My take on the situation is that we're not eligible for compensation but I wondered what other peoples opinions might be. We were flying from Nashville to Heathrow, via Chicago. Due to the late running of our…
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Lost Luggage compensation
Hi, recently I travelled with Brussels Airlines to Lisbon, with a transfer at Brussels en route. When I got the Lisbon I found that my luggage had been left behind in Brussels. this was on the Thursday, I eventually got my luggage back on the Saturday but in the mean time I had to buy items to keep me going as I had…
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Flight Stikes and Compensation - Cruise 118- Failed to inform us about canceled fligh
I booked a cruise with a tour operator (cruise 118) with a barcelona stop over for one night before i was due to sail. We were due to arrive at barcelona at 9am. We paid extra for a morning flight to get a full day and for a high standard hotel (roof top bar and swimming pool) I arrived at the airport at 4am to find my…
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Thomas Cook Cyprus Flight Delay Oct 2012
Just a quick note of encouragement to say that we have just used the MSE Resolver tool to successfully claim compensation from Thomas Cook in respect of a 6 hours delay in holiday flights (party of 4) to Cyprus back in October 2102. I originally submitted a complaint myself in October 2012, which included other serious…
