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Claim approved... but never paid
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1purplefairy
Posts: 96 Forumite
Hi! sorry I hope I am posting this in the correct place. I had delayed baggage on a SAA flight from Heathrow to Johannesburg. After submitting a claim to claim my expenses back that I was authorised, and after many complaints from myself that my claim wasn't being processed, I received a letter from SAA in South Africa, posted to my home address in London. They agreed to pay me £350 as settlement to my claim.
I received this letter in the start of November 2016. In the letter they said that their Plantation branch would send me a cheque. (I googled and it's a branch in USA). This confused me, as I made the claim through the South african office, and I live in England. When I emailed the USA branch, they said it was a mistake and that the London branch will send me a cheque. Still waiting and I have queried so many times.
They have agreed to pay me compensation in a wrtitten letter, however it seems I may never actually get the payment
Can anyone suggest any other actions I can take apart from emailing the customer service email address in all 3 countries?
Many thanks for any help!
I received this letter in the start of November 2016. In the letter they said that their Plantation branch would send me a cheque. (I googled and it's a branch in USA). This confused me, as I made the claim through the South african office, and I live in England. When I emailed the USA branch, they said it was a mistake and that the London branch will send me a cheque. Still waiting and I have queried so many times.
They have agreed to pay me compensation in a wrtitten letter, however it seems I may never actually get the payment
Can anyone suggest any other actions I can take apart from emailing the customer service email address in all 3 countries?
Many thanks for any help!
do you believe in Fairies?
It is that what you do, good or bad,
will come back to you three times as strong!
It is that what you do, good or bad,
will come back to you three times as strong!
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