We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

School Group delayed by 3.5 hours how do I claim?

Options
Hi

My son flew on a trip from Gatwick to Berlin in September and the flight was delayed for 3.5 hours meaning that they pretty much missed a quarter of the 2 day trip.

The school booked through a travel company as a group and the company are now refusing to respond tp the school regarding a claim being put in for compensation. My question is this: can I claim on my son's behalf? The ticket was obviously in his name but was booked through an agency via the school? Or does the school need to make the claim (they aren't being particularly proactive about chasing it up).

The trip cost £450 for 2 days(:eek: :eek:) so I could really do with getting money back for the lost quarter of it!!!

Thanks in advance
Wins 2009:Total : £2500 :j
First they came for the crack users; but I said nothing. I was not a crack user. Then they came for the heroin users. But I said nothing - I was not a heroin user. Then they came for me. There was no one left to speak for me. (after Pastor Niemoller)

Comments

  • richardw
    richardw Posts: 19,459 Forumite
    Part of the Furniture 10,000 Posts
    edited 8 March 2017 at 2:20PM
    You claim from the 'operating air carrier'.

    Do you still have your son's boarding card with his name on it?

    Does this

    "3. This Regulation shall not apply to passengers travelling ...at a reduced fare not available directly or indirectly to the public."

    apply in your son's case?
    Posts are not advice and must not be relied upon.
  • mistrey
    mistrey Posts: 138 Forumite
    Hi

    Thank you for your reply. No I don't. Do I need it? I'm not sure any of the children do. As he was with the school I have had very little to do with it, I just feel incensed that they will get away with not paying out so will take it up on behalf of the school or my son as appropriate.
    Wins 2009:Total : £2500 :j
    First they came for the crack users; but I said nothing. I was not a crack user. Then they came for the heroin users. But I said nothing - I was not a heroin user. Then they came for me. There was no one left to speak for me. (after Pastor Niemoller)
  • richardw
    richardw Posts: 19,459 Forumite
    Part of the Furniture 10,000 Posts
    Do you have any paperwork or e mail that confirms from the 'operating air carrier' that he was a passenger?

    Do you have any details of the air fare paid?
    Posts are not advice and must not be relied upon.
  • mistrey
    mistrey Posts: 138 Forumite
    Yes, The school will provide that.
    Wins 2009:Total : £2500 :j
    First they came for the crack users; but I said nothing. I was not a crack user. Then they came for the heroin users. But I said nothing - I was not a heroin user. Then they came for me. There was no one left to speak for me. (after Pastor Niemoller)
  • Bogalot
    Bogalot Posts: 1,102 Forumite
    the flight was delayed for 3.5 hours meaning that they pretty much missed a quarter of the 2 day trip.

    I hope your son's mathematics is a little more accurate than this!
  • mistrey
    mistrey Posts: 138 Forumite
    Bogalot wrote: »
    I hope your son's mathematics is a little more accurate than this!
    They had activities planned for 7 hours on the first day and 7 hours on the second. I think that makes my maths just fine thank you.

    Why did you bother posting?
    Wins 2009:Total : £2500 :j
    First they came for the crack users; but I said nothing. I was not a crack user. Then they came for the heroin users. But I said nothing - I was not a heroin user. Then they came for me. There was no one left to speak for me. (after Pastor Niemoller)
  • richardw wrote: »
    Does this

    "3. This Regulation shall not apply to passengers travelling ...at a reduced fare not available directly or indirectly to the public."

    apply in your son's case?


    Exactly this. Did the school get the flights at a special "schools" rate that the general public would not have access to?
  • richardw
    richardw Posts: 19,459 Forumite
    Part of the Furniture 10,000 Posts
    Exactly this. Did the school get the flights at a special "schools" rate that the general public would not have access to?

    Yes, they do need to look at this.
    Posts are not advice and must not be relied upon.
  • societys_child
    societys_child Posts: 7,110 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Did the school get the flights at a special "schools" rate
    Stop asking awkward questions . . . ;)
This discussion has been closed.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 350.8K Banking & Borrowing
  • 253K Reduce Debt & Boost Income
  • 453.5K Spending & Discounts
  • 243.8K Work, Benefits & Business
  • 598.6K Mortgages, Homes & Bills
  • 176.8K Life & Family
  • 257K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.