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Claim approved... but never paid
Hi! sorry I hope I am posting this in the correct place. I had delayed baggage on a SAA flight from Heathrow to Johannesburg. After submitting a claim to claim my expenses back that I was authorised, and after many complaints from myself that my claim wasn't being processed, I received a letter from SAA in South Africa,…
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CEDR adjudicator in our favour but No payment
Hi, Can anyone help as I just don't know what to do! I complained to Thomson as we had over a 4 hour flight delay from Manchester airport to Jamaica in August 2016. Thomsons only reply was a cheque for half of the money claimed. I went through CEDR who basically sent the case to an adjudicator. The decision went in our…
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Cancellation of flight
Hi. Apologies first if this is in the wrong forum. Advice needed... Booked a 2 week hol from Bristol to Kos Monday 24th July....Only to be phoned today to say the flight has been cancelled...Options were then to fly from Gatwick or Birmingham....But.....On the Thursday 27th....I live in south Wales so Bristol was my second…
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How to get compensation from Jet Airways (India) for a delay?
I travelled with Jet Airways from Mumbai to London Heathrow. We boarded as normal, near enough the expected time. After one hour we were told that there was a delay due to a tech problem and they were trying to fix it. Later they said they couldn't fix the problem and that they were waiting for another plane to be…
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Enforcement action by the CAA!
The CAA have announced this morning that they are taking enforcement action against five airlines that refuse to pay EU261 compensation where the delay results in missed connections. The five airlines are some of those frequently appearing here, namely Emirates, American, Etihad, Turkish and Singapore. In fact the CAA says…
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Five major airlines 'wrongly denied' flight delay payouts to passengers
The UK aviation regulator is taking enforcement action against five major airlines it says have been failing to pay the legally required compensation for flight delays resulting from missed connections. It estimates that overall 100,000s of passengers may be due up to £500 each for this kind of delay - here's how to claim…
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Reimbursement for Expenses
Hi, hopefully someone can help me with a bit of advice. I’ve read Vauban’s guide and will be attempting to claim compensation for our flight delay, but I couldn’t find an answer to my query. The issue I have is, should I add on my expenses incurred to the claim for compensation, or claim for that separately? The reason I…
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Unusual Flight Delay Compensation Query
Hi, Got a question regarding flight delay compensation and whether or not I'm eligible to claim. We flew from Gatwick to Kilimanjaro for the first leg of our honeymoon, and it was all on 1 ticket. The flight from Gatwick - Dubai was on time with Emirates The connecting flight with Kenya Airways from Dubai - Nairobi was…
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I couldn't find a thread that lists legit agencies that help with claims?
For the busier/lazier ones of us, I don't mind losing 25% of the claim money, so I'm surprised there isn't a sticky/pinned thread that points to legitimate companies that handle the claim for you.
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Delay due to earlier flight.
I am hoping someone with better knowledge can advise if I have a valid case please? Our Monarch aircraft was diverted from Gibraltar to Malaga to pick up passengers due to poor weather in Gibraltar. Hence, the aircraft was not available for our flight from Luton to Dalaman. As a result, our flight was delayed by just over…
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Scoot Airlines 6 hour delay
I flew from Singapore to Sydney on Saturday 28 January 2017. My flight was from Changi Airport to Sydney Airport. I flew on Scoot, which is a low cost subsidiary of Singapore Airlines. My flight was due to depart at 01:45. Before i was due to take a taxi to the airport, i just thought i'd check the Changi Airport…
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6 hours weather related delay.
Hello. I'm slightly confused about the guidelines relating to compensation on delays over 5 hours. Whilst awaiting my 4 hour weather delayed Easyjet flight on Sunday from Fuerventura to Gatwick, I'm sure I read online somewhere that regardless of the reason for the delay, if your arrival time is more than 5 hours,…
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Compensation for 2 flights in same journey
Can I claim compensation for missing my connecting flight due to the first one being delayed even though I've claimed for the delayed flight, they where booked as part of the same journey with one airline ?
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I paid for tickets - family was flying - who should make delay claim?
I have family living in Finland. I booked and paid for their flights to come to visit, with a non-EU airline (Norwegian Air). It was a direct flight from Helsinki to Gatwick. The booking was made in UK. They were delayed18 hours by crew sickness, which I understand has been held in the UK courts to be no excuse. The…
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Am I able to claim compensation
I recently flew from Newark to London Heathrow but whilst flying there was an announcement on the plane advising that a passenger is in need of 'urgent medical treatment' and the plane had to land at the nearest airport, that being St John's Airport, Canada. We landed here at 4am on Thursday morning and were told that a…
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Opodo - 1 yr on still no refund, advice?
Any advice on what to do is much appreciated, to summarise: Weekend wedding flights gone wrong with so much stress. 1) flights booked with Opodo in May 2015 (London- Bari / Brindisi-Zurich-London) 2) the day before departure Air Berlin changed return flight details 3) Opodo then tried to changed our booking 3 more times,…
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flight delay compensation payment
I applied to easyjet for compensation for a four hour delay this is their reply however despite receiving the pasted email below after 2 months and 3 emails I have still not received my compensation any ideas as to how I can proceed with this many thanks Carol Having checked the details of your flight, I can confirm that…
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can i claim compensation
Hi I was recently flying from Glasgow to Las Vegas on United Airlines with a connecting flight from Newark to Las Vegas . My flight from Newark to Las Vegas was delayed by 6 hours & then cancelled . I eventually arrived in Vegas a day later than scheduled . Would I be eligible for the delay as due to the connecting flight…
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HELP, Malayasia Airlines Delay
Hello, me and my boyfriend went to Thailand on the 2nd of November 16. Plane was due to leave at 10:00am but after announcement, after announcement it didn't actually take off until aound 1:15pm that day(because the crew were running late and they forgot to fuel the plane) - I have emailed, called, Facebooked them,…
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HELP, emirates 2 hour delay knock-on effect of 6 hour wait in Dubai
Hi - I'm new to this forum and hoping someone can help to see if I'm eligable for compensation. I was going on my honeymoon on 15th Jan the flight was delayed whilst I was on the plane and didn't depart until 2 hours later than expected (instead of 08.15, we departed at 10.15) My destination was Singapore but originally…
