CAA Collection

JPears

Can I suggest a new thread where regualr forumites can copy and post cases from different airlines where the ailine have mislead, misinformed or blatantly lied to customers about a flight delay/cancellation compensation validity or circumstances?
Perhaps this can then be forwarded to the toothless regulator who themn may consider getting some dentition of some sort?

Tangobretta

16/07/2017 easyJet 137 MAN to BFS Jul 16, 7:55 PM. Delayed till 23:30, 22:25 ground staff announced in Manchester T1 that flight was an hour away, and at 22:35 ground staff announced flight was cancelled due to cabin crew fatigue. Now easyjet are claiming weather albeit our plane (from hamburg) the flight landed at 23:30, and also flights from Geneva and Amsterdam successfully landed around the same time, the sky's where clear. Easyjet are trying to use weather as a technicality as the plane much earlier in the day was heading to some other country, and ended up landing in Malta earlier that day. Our flight was not ground and flew from Hamburg to Manchester

Justice13075

Please re-post on the easyjet thread

111KAB

Assume lying in Court counts being as the Barrister was there (both times) to represent Monarch.


So 25 hour delay however I managed to secure pilot/engineer report which indicated plane and crew were actually ready for departure 6 hours earlier meaning an, albeit 19 hour delay, departure.


If however the delayed passengers were taken to the airport when the now repaired plane was ready it would have meant that two lots of passengers with the same flight number flying to the same destination would have been checking in at the same time as the following days flight didn't have any delay problems.


Accordingly we were held back at the overnight hotel.


When in Court the second time (Monarch failed to submit first time around) I thought the easiest thing to do was disregard the technical problems that had held the flight up for 19 hours and just mention the 6 hour delay as there could be no dispute with the Monarch report itself as they had prepared it.


So this was a just over 2 hour flight from Palma to Birmingham to which the Barrister stated "the normal Monarch turn a round time at Palma airport is 5 hours" .... obviously the Judge knew better.


Following the hearing which obviously resulted in my favour we met the Barrister at the train station. He congratulated me on the 'win' and then asked me exactly where Palma was. Many more bits of misinformation during the case however this was the most blatant bit.