Cancelled flight? Airlines must now tell you DIRECTLY 24 May 2017 at 4:57PM in Flight delay compensation 6 replies 2.7K views

Former_MSE_Megan_F

Airlines must now get in touch directly with all passengers if a flight is cancelled in a bid to help them claim any due compensation, the EU has ruled....

Read the full story:
'Cancelled flight? Airlines must now tell you DIRECTLY'

Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, read our New to Forum? Intro Guide.

richardw

I've never understood why airlines don't ask for a response from passengers when they are advised either directly/ indirectly about flight changes, a simple link to manage my booking to confirm they are aware of the change would suffice.

Alan_Bowen

The court decision does not say the airline must contact every customer directly at all and for bookings through agents it is unlikely to have any contact details anyway. Agents keep customer details to themselves as they feel airlines would try and get customers to book direct next time.

What the judgement actually says is that if customers do not get the 14 days notice despite the airline telling the agent more than 14 days before departure, they are still liable to pay compensation but they can demand the agent pay them back if they fail to notify the customer in time. It just reinforces the concept that a travel agent acts as an agent of the airline and the airline has to therefore take responsibility for any failure on the part of the agent. Hopefully bad agents, some of whom appear here with regularity will lose their agency agreement if airlines have to pay out too frequently, or maybe that is just my wishful thinking!

Vauban

It says liability for the failure to inform the passenger rests with the airline in the first instance (whom the passenger can sue) but any breach of contract between the travel agent and the airline (which will presumably now include an obligation to pass schedule changes on) can be followed up by the airline.

Misleading article from MSE, and late.

JPears

Vauban wrote: »

It ............

Misleading article from MSE, and late.

And not the first time either.
C'mon MSE, we regulars here do our research to usually get the facts correct. Please do the same to stop wasting a lot of people's time.

JPears

bumped to tidy board

JPears

error.........