Are there compensation rights for delayed baggage reclaim at airports?

MarkBargain

I was on a flight yesterday due into Stansted Airport at 23:40, but which landed at 01:00. However there was a huge delay waiting for the suitcase to arrive in baggage reclaim, which did not arrive until 02:50! As a result I missed the last coach of the night home so had to either wait until 07:30 for the next one or take an expensive taxi home. Are there any compensation rights in this situation?

Tyzap

Not under the EC261 flight delay regulations.

Perhaps there is another way, but not that I am aware of.

legal_magpie

What did you actually do?

MarkBargain

legal_magpie wrote: »

What did you actually do?

I spoke to the Ryanair information desk who said that Ryanair will "definitely" refund the cost of a taxi if I provide a receipt, so I took a taxi home. I just wondered whether there was any legal basis to include in my claim letter.

custardy

MarkBargain wrote: »

I spoke to the Ryanair information desk who said that Ryanair will "definitely" refund the cost of a taxi if I provide a receipt, so I took a taxi home. I just wondered whether there was any legal basis to include in my claim letter.

Why not just claim and then come back if theres an issue?

stevie11

Sorry to hear of your problems. I had a problem with Ryanair where my case didn't arrive in Dublin, I was flying out from Dublin the next morning on another airline. Anyway cut a long story short. Ryanair promised my luggage would get to me at my final destination. In the end I had my holiday without luggage and it arrived at my home a week after I returned home.

Make sure you log a file and get a file number off Ryanair, then you will have to complete everything and submit receipts online to be reimbursed. It worked for me but it took a while.

Good luck.

Caz3121

stevie11 wrote: »

Make sure you log a file and get a file number off Ryanair, then you will have to complete everything and submit receipts online to be reimbursed. It worked for me but it took a while.

OP did not have a missing bag. There was a long wait for baggage on arrival......

stevie11

Caz3121 wrote: »

OP did not have a missing bag. There was a long wait for baggage on arrival......

I know they are claiming for reimbursed taxi expenses but they will still have to go through a claims process which undoubtedly with ryanair will be online.

There is separate regulations for lost or delayed luggage as I know too well

MarkBargain

I twice tried to submit a claim through the website but when clicking 'submit' it returns a while screen and loses all the details entered. Online chat unavailable. The games begin...

MarkBargain

I submitted a claim to Ryanair and they replied:

[FONT=Verdana, serif]Please be advised that we do not take responsibility for the delay at the baggage carousel at the airport, as it is the property of the airport itself and not Ryanair.[/FONT]
[FONT=Verdana, serif]We are sorry to hear that you have missed the last coach, however due to the above we are not in a position to accede to your taxi refund request.[/FONT]

That is despite their own information desk telling me to take a taxi home saying it would "definitely" be refunded!!

legal_magpie

I don't see why it's RyanAir's fault. If anyone's it is surely the airport's