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Who's responsibility is it to investigate
Hi EBay experts. I'd like some advice regarding lost or mis-delivered packages. Who's responsibility is it to investigate the whereabouts of missing items, the Sender or the Buyer? i recently purchased something that was posted by Royal Mail Tracked. I got a message saying it had been delivered, but it had not arrived at…
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Amazon returns
I have three parcels to return to Amazon on Monday. The postman will pick them up, and he’ll bring the labels. Does it matter whether he puts the right label on each parcel? There’s no paperwork inside the parcels to say what the item is, or who is returning it. Normally, they refund me within a few minutes of the parcel…
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Where can I get HEAVY Duty mailing bags
I usually just buy the 'normal' grey mailing bags, which seem to do for the majority of items. Occasionally though, perhaps if I sell a game or boxed item, I wrap it in bubblewrap, then wrap it again in a used heavy-duty bag, opened up, perhaps after my wife has bought something on line. Those bags always seem very strong…
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What do we make of this?
https://news.sky.com/story/money-latest-personal-finance-consumer-live-13040934
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custom fees sent from Honk Kong warehouse
Hi I wanted to buy an android head unit (car stereo) for my car on eBay. It would be sent with fedex express from their Hong Kong warehouse. It's significantly cheaper than I can buy in the country £199.00. I contacted the seller querying custom fees, and they said "You don't need to pay custom fees, The package is tax…
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Returned Item due to Incorrect Declared Value
I've ordered something from outside the UK and the total of what I ordered is £119.98I just received a text message and emails to pay Import Charges. Is this correct? I thought goods up to £135 are not due to taxes and import charges. Where am I wrong?
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Value of Stock Held
Hi there, just wanted to know how I calculate what my Stock held was (as at 5th April 2024)? I'm an Ebayer with no accounts experience, so not quite sure how to get to this number. Any advice will be greatly appreciated. Thanks.
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Yodel temporarily unavailable on ebay (5th Dec)
Just in case this is Nationally and not just in my area ebay are currently showing this message on this postage page 'Yodel delivery services are temporarily unavailable on the eBay site due to ongoing network capacity constraints.' The issues with Yodel have been mentioned on other sites already, notably those connected…
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Do I need Product liability insurance when selling electrically items on ebay?
A bit of advice please , I have an Ebay business account selling mostly collectables and toys but have started to sell Hi fi gear including some high end valve gear which I normally buy from auction or private collections . Do I need some sort of insurance to cover myself in case the item is faulty and hurts the buyer or…
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UPS complaint
Monday :Told me delivery on Tuesday morning. Tuesday morning: told me rescheduled to afternoon. Tuesday afternoon: rescheduled to Wednesday. Too bad if I had taken time off work for this 🙁
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RM48 tracking not progressed since Friday 29 November
I sent a parcel early Friday 29 November and took to the Post Office. However the tracking has not altered since then when it said it had been accepted. Should I be concerned yet or might it have been delayed updating? The buyer has not contacted me to query non-delivery yet.
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100% off ad fees.....
I have an eBay offer to get 100% off of ad fees for Cyber Monday. How doe this work? Is this to do with promoting an item? How long should I promote for? I have never use this feature before and do have 1 expensive item that may be helped with a promotion.....if it's free!!!
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How to pay PayPal credit
Sorry if this is a really stupid question. I was buying something on Etsy via PayPal and as I was offered £20 to pay by PayPal credit, I did. I expected the amount I owed - about £15 - to go onto my credit card linked to my PayPal account, but it hasn’t, so how do I pay it? I can’t see any way to do it, so please feel free…
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Is the Seller misleading me about delivery?
I bought an item on Wednesday on Ebay and was given a tracking number that day. Lots of feedback mentioned very quick delivery so I stupidly didn't ask the Seller if it could be sent quickly, especially as I had the tracking number. On Thursday the tracking was still saying 'we're expecting your parcel to arrive with us…
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Having parcel collected from Abroad - customs documents?
I need to have a parcel collected from a Polish seller who does not post to the UK. I don't know what the requirements are for customs documents into the UK, and am wondering if the information I might be asked for by UPS will be sufficient if customs have any issues? Is it a requirement to at least have a commercial…
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Do RM Special Delivery by 1pm still compensate the postage fee if it turns up next day after 1pm?
Hi all. I had a RM SD by 1pm turn up after 1pm the following working day and upon trying to put a claim in, a message pops up saying 'sorry, we cannot continue with your claim.....you must allow 1 working day from the posting date before we can treat the item as being delayed'. Unsure if RM have changed their terms on this…
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Local PO counter (in a Tesco) refuse my pre-paid parcels.
I can see that this has been going on since at least 2017 but is it legal for them to refuse pre-paid Royal Mail 24 or 48 labels? they will not give me a reason, or show me a directive or memo! I only send one or two small parcels a week and had no issues until around 6 months ago! I generally book using parcel2go as it is…
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GPSR - Future Problems Selling To EU and NI?
I came across a discussion elsewhere regarding new general product safety regulations (GPSR) which will affect selling into the EU and Northern Ireland. Here is Ebay's page regarding thishttps://www.ebay.co.uk/sellercentre/global-sales/general-product-safety-regulation It requires all sellers outside the EU to have a…
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Royal Mail Return to Sender
Hi All, I am very new and I apologize if I am posting incorrectly. I made an order from US to UK and there was no tracking available so after some time I contacted the company and they said they also can't track it or help me so they decided to send a replacement for me and to wait until the 29th Nov and contact them if it…
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1st time buying and so disappointed
So i agreed a price for a piece of kitchen equipment from the seller, she agreed to post it and i sent the money through. Then after a few days nothing, I sent contact emails which after a few days she complained i should be more patient as she'd had a family crisis. I said sorry about that and she'd send it out. Nothing…
