eBay find in my favour then remove bad feedback

Gobsh

After a terrible experience with an eBay seller, (posted here) ultimately eBay found in my favour and I was issued a refund for none delivery. I obviously gave feedback reflecting everything that happened, but to my utter amazement eBay has removed my feedback! 

eBay buyers Beware. You can no longer rely on the feedback/reputation either

soolin

Did you mention that ebay intervened at all ? if so that is an automatic feedback removal as soon as seller complains. 

FFHillbilly

this isn't new at all. feedback has been getting altered for over 10 years

Anonymous_eBay_Buyer

Yes, I’ve never really liked this particular aspect of eBay. A buyer could genuinely have a terrible experience with a seller and would want to leave feedback to reflect on the negative experience and potentially warn other buyers as well. But as soon as the buyer falls into unintentional traps and says the wrong thing in the submitted feedback, the seller can just get it removed, thereby leaving the buyer without any way to voice their bad experience on the platform. Just awful! Whose idea was this? 

I don’t know about the UK, but I have recently read that changes will be coming on this issue in the U.S. (where I’m from). Apparently, when buyers unintentionally say something wrong or against eBay’s rules in their submitted feedback, eBay will give them a chance to correct the issue and revise the feedback rather than automatically removing it at the seller’s request. I personally think that this is a wonderful idea, and it will make it much harder for malicious sellers to hide their true colors once it is implemented. Hopefully, the UK will follow suit as well if it is successful here.

soolin

Anonymous_eBay_Buyer said:

Yes, I’ve never really liked this particular aspect of eBay. A buyer could genuinely have a terrible experience with a seller and would want to leave feedback to reflect on the negative experience and potentially warn other buyers as well. But as soon as the buyer falls into unintentional traps and says the wrong thing in the submitted feedback, the seller can just get it removed, thereby leaving the buyer without any way to voice their bad experience on the platform. Just awful! Whose idea was this? 

I don’t know about the UK, but I have recently read that changes will be coming on this issue in the U.S. (where I’m from). Apparently, when buyers unintentionally say something wrong or against eBay’s rules in their submitted feedback, eBay will give them a chance to correct the issue and revise the feedback rather than automatically removing it at the seller’s request. I personally think that this is a wonderful idea, and it will make it much harder for malicious sellers to hide their true colors once it is implemented. Hopefully, the UK will follow suit as well if it is successful here.

The feedback rules about not mentioning eBay intervention or name calling etc have been in force for about 20 years or so, it also takes a seller to complain, it isn’t removed automatically. 

Ultimately though the series of events leading to this is so rare that it barely ever happens. Firstly the seller has to be bad at managing their sales, then the buyer has to be unaware of the rules about not mentioning cases, then the seller does need to be aware they can get feedback removed. EBay have recently introduced a limit on how many feedback revisions/removals they can request, I don’t know if it is the same for everyone but my account shows 5 allowed (no idea if that is per year or what). A truly poor seller will also have had issues with  sufficient buyers that most would know to be careful with feedback comments , so would still show poor feedback. I still come across sellers with very bad feedback.

Anonymous_eBay_Buyer

soolin said:

Anonymous_eBay_Buyer said:

Yes, I’ve never really liked this particular aspect of eBay. A buyer could genuinely have a terrible experience with a seller and would want to leave feedback to reflect on the negative experience and potentially warn other buyers as well. But as soon as the buyer falls into unintentional traps and says the wrong thing in the submitted feedback, the seller can just get it removed, thereby leaving the buyer without any way to voice their bad experience on the platform. Just awful! Whose idea was this? 

I don’t know about the UK, but I have recently read that changes will be coming on this issue in the U.S. (where I’m from). Apparently, when buyers unintentionally say something wrong or against eBay’s rules in their submitted feedback, eBay will give them a chance to correct the issue and revise the feedback rather than automatically removing it at the seller’s request. I personally think that this is a wonderful idea, and it will make it much harder for malicious sellers to hide their true colors once it is implemented. Hopefully, the UK will follow suit as well if it is successful here.

The feedback rules about not mentioning eBay intervention or name calling etc have been in force for about 20 years or so, it also takes a seller to complain, it isn’t removed automatically. 

Ultimately though the series of events leading to this is so rare that it barely ever happens. Firstly the seller has to be bad at managing their sales, then the buyer has to be unaware of the rules about not mentioning cases, then the seller does need to be aware they can get feedback removed. EBay have recently introduced a limit on how many feedback revisions/removals they can request, I don’t know if it is the same for everyone but my account shows 5 allowed (no idea if that is per year or what). A truly poor seller will also have had issues with  sufficient buyers that most would know to be careful with feedback comments , so would still show poor feedback. I still come across sellers with very bad feedback.

Ah ok, thanks for the info. Because you have broken it down clearly in your response, it does seem that a lot has to be true for this particular situation to occur. I guess that it isn’t as bad as I originally thought, then. Sucks for the buyer whenever it does, though. I have read previously of a few such instances of this occurring, and I guess that those stuck out in my mind, leading me to falsely believe that it happens much more often than it really does.

soolin

Anonymous_eBay_Buyer said:

soolin said:

Anonymous_eBay_Buyer said:

Yes, I’ve never really liked this particular aspect of eBay. A buyer could genuinely have a terrible experience with a seller and would want to leave feedback to reflect on the negative experience and potentially warn other buyers as well. But as soon as the buyer falls into unintentional traps and says the wrong thing in the submitted feedback, the seller can just get it removed, thereby leaving the buyer without any way to voice their bad experience on the platform. Just awful! Whose idea was this? 

I don’t know about the UK, but I have recently read that changes will be coming on this issue in the U.S. (where I’m from). Apparently, when buyers unintentionally say something wrong or against eBay’s rules in their submitted feedback, eBay will give them a chance to correct the issue and revise the feedback rather than automatically removing it at the seller’s request. I personally think that this is a wonderful idea, and it will make it much harder for malicious sellers to hide their true colors once it is implemented. Hopefully, the UK will follow suit as well if it is successful here.

The feedback rules about not mentioning eBay intervention or name calling etc have been in force for about 20 years or so, it also takes a seller to complain, it isn’t removed automatically. 

Ultimately though the series of events leading to this is so rare that it barely ever happens. Firstly the seller has to be bad at managing their sales, then the buyer has to be unaware of the rules about not mentioning cases, then the seller does need to be aware they can get feedback removed. EBay have recently introduced a limit on how many feedback revisions/removals they can request, I don’t know if it is the same for everyone but my account shows 5 allowed (no idea if that is per year or what). A truly poor seller will also have had issues with  sufficient buyers that most would know to be careful with feedback comments , so would still show poor feedback. I still come across sellers with very bad feedback.

Ah ok, thanks for the info. Because you have broken it down clearly in your response, it does seem that a lot has to be true for this particular situation to occur. I guess that it isn’t as bad as I originally thought, then. Sucks for the buyer whenever it does, though. I have read previously of a few such instances of this occurring, and I guess that those stuck out in my mind, leading me to falsely believe that it happens much more often than it really does.

I think all of us whether buyer or seller want to get our point across ,I've certainly been cross enough before to almost want to rush to leave poor feedback after a terrible experience but sometimes standing back from the situation and choosing your words carefully can have a far bigger impact. 

I suspect there will be changes to feedback as ebay seems to want to continually change things - hence the new 'number of revisions allowed' , some we will like and some I suspect we will not. 

Anonymous_eBay_Buyer

soolin said:

Anonymous_eBay_Buyer said:

soolin said:

Anonymous_eBay_Buyer said:

Yes, I’ve never really liked this particular aspect of eBay. A buyer could genuinely have a terrible experience with a seller and would want to leave feedback to reflect on the negative experience and potentially warn other buyers as well. But as soon as the buyer falls into unintentional traps and says the wrong thing in the submitted feedback, the seller can just get it removed, thereby leaving the buyer without any way to voice their bad experience on the platform. Just awful! Whose idea was this? 

I don’t know about the UK, but I have recently read that changes will be coming on this issue in the U.S. (where I’m from). Apparently, when buyers unintentionally say something wrong or against eBay’s rules in their submitted feedback, eBay will give them a chance to correct the issue and revise the feedback rather than automatically removing it at the seller’s request. I personally think that this is a wonderful idea, and it will make it much harder for malicious sellers to hide their true colors once it is implemented. Hopefully, the UK will follow suit as well if it is successful here.

The feedback rules about not mentioning eBay intervention or name calling etc have been in force for about 20 years or so, it also takes a seller to complain, it isn’t removed automatically. 

Ultimately though the series of events leading to this is so rare that it barely ever happens. Firstly the seller has to be bad at managing their sales, then the buyer has to be unaware of the rules about not mentioning cases, then the seller does need to be aware they can get feedback removed. EBay have recently introduced a limit on how many feedback revisions/removals they can request, I don’t know if it is the same for everyone but my account shows 5 allowed (no idea if that is per year or what). A truly poor seller will also have had issues with  sufficient buyers that most would know to be careful with feedback comments , so would still show poor feedback. I still come across sellers with very bad feedback.

Ah ok, thanks for the info. Because you have broken it down clearly in your response, it does seem that a lot has to be true for this particular situation to occur. I guess that it isn’t as bad as I originally thought, then. Sucks for the buyer whenever it does, though. I have read previously of a few such instances of this occurring, and I guess that those stuck out in my mind, leading me to falsely believe that it happens much more often than it really does.

I think all of us whether buyer or seller want to get our point across ,I've certainly been cross enough before to almost want to rush to leave poor feedback after a terrible experience but sometimes standing back from the situation and choosing your words carefully can have a far bigger impact. 

I suspect there will be changes to feedback as ebay seems to want to continually change things - hence the new 'number of revisions allowed' , some we will like and some I suspect we will not. 

Yep, I completely agree with you here, and well said.  

I suspect that some buyers ultimately have their feedback removed because they do so immediately after the bad experience while they are still naturally greatly upset and emotional about it, leading them to saying things in their feedback that they really shouldn’t say. And likewise, I’ve seen some sellers respond to buyers’ negative feedback in ways that seem very unprofessional and unnecessary hostile. Both sides are guilty of this, for sure.

Gobsh

soolin said:

Did you mention that ebay intervened at all ? if so that is an automatic feedback removal as soon as seller complains. 

Yes I did. I was careful just to include the facts. If eBay are removing factual feedback then buyers need to be ever more vigilant 

Gobsh

soolin said:

Anonymous_eBay_Buyer said:

soolin said:

Anonymous_eBay_Buyer said:

Yes, I’ve never really liked this particular aspect of eBay. A buyer could genuinely have a terrible experience with a seller and would want to leave feedback to reflect on the negative experience and potentially warn other buyers as well. But as soon as the buyer falls into unintentional traps and says the wrong thing in the submitted feedback, the seller can just get it removed, thereby leaving the buyer without any way to voice their bad experience on the platform. Just awful! Whose idea was this? 

I don’t know about the UK, but I have recently read that changes will be coming on this issue in the U.S. (where I’m from). Apparently, when buyers unintentionally say something wrong or against eBay’s rules in their submitted feedback, eBay will give them a chance to correct the issue and revise the feedback rather than automatically removing it at the seller’s request. I personally think that this is a wonderful idea, and it will make it much harder for malicious sellers to hide their true colors once it is implemented. Hopefully, the UK will follow suit as well if it is successful here.

The feedback rules about not mentioning eBay intervention or name calling etc have been in force for about 20 years or so, it also takes a seller to complain, it isn’t removed automatically. 

Ultimately though the series of events leading to this is so rare that it barely ever happens. Firstly the seller has to be bad at managing their sales, then the buyer has to be unaware of the rules about not mentioning cases, then the seller does need to be aware they can get feedback removed. EBay have recently introduced a limit on how many feedback revisions/removals they can request, I don’t know if it is the same for everyone but my account shows 5 allowed (no idea if that is per year or what). A truly poor seller will also have had issues with  sufficient buyers that most would know to be careful with feedback comments , so would still show poor feedback. I still come across sellers with very bad feedback.

Ah ok, thanks for the info. Because you have broken it down clearly in your response, it does seem that a lot has to be true for this particular situation to occur. I guess that it isn’t as bad as I originally thought, then. Sucks for the buyer whenever it does, though. I have read previously of a few such instances of this occurring, and I guess that those stuck out in my mind, leading me to falsely believe that it happens much more often than it really does.

I think all of us whether buyer or seller want to get our point across ,I've certainly been cross enough before to almost want to rush to leave poor feedback after a terrible experience but sometimes standing back from the situation and choosing your words carefully can have a far bigger impact. 

I suspect there will be changes to feedback as ebay seems to want to continually change things - hence the new 'number of revisions allowed' , some we will like and some I suspect we will not. 

"Opinions", which are often given when angered, are subjective and so not very constructive as feedback. "Facts" are objective and always constructive as feedback and should never ever be supressed. eBay should rethink automatic removal of their actual involvement to resolve a case 

Anonymous_eBay_Buyer

Sorry on your negative experience, OP. I know that it is extremely frustrating for you. I was there before as well. 

Out of genuine curiosity, what kind of other feedback did this seller receive from buyers and what is their feedback score, if you feel like sharing? I do suspect that both are great, however, or you would have known to avoid doing business with them.