What are we leaving feedback for now?

B0bbyEwing

Have just gone to leave feedback for a seller yet it seems I'm now leaving feedback on the item, not the seller.

In this modern day I can hazard a guess - did someones feelings get hurt because a buyer said something 'not nice' & now we can't leave feedback for sellers?

I bought an item that was advertised as new. When it came it most certainly was not. It was a filter for the car that had crud all in & about it. It was 100% used.

Go to return it & then seller accuses me of making a fake claim, saying I'm going to send my dirty one back & they only sent out a new one, not a used one.

So was going to leave factual feedback but apparently I'm leaving feedback on the item itself.

soolin

I’m not seeing that , I’ve just gone to try leaving feedback for a seller and I can rate the seller and then I have an optional part about leaving feedback for the item. 

How was your experience with this seller?

Positive

Neutral

Negative

You need to wait 7 days before you can leave neutral or negative Feedback for this seller.

Rate more details about your XXXX

New - Rate this itemYou can now share specific Feedback about the item you purchased.

How would you rate this item? (Optional)

How would you rate this item? (Optional)

Tell us more about this itemYou could mention topics like:

Tell us more about this item

You could mention topics like:

• Quality unmetQuality
• Condition unmetCondition
• Value unmetValue
• Appearance unmetAppearance

Alfrescodave

I agree with OP; yes the first response area is positive / negative for seller but then a large box for comments on the item.

Is this for initial appearance or to be filled in later when having had time to "use"the item? If I wanted to know about an item before I bought it, ebay would not be the site I would use

B0bbyEwing

I can't provide a screenshot now as I'm at work but could what I'm seeing be because I opened a claim vs the seller? 

Just seems very strange. Whatever's going on it's totally different to how it used to be. 

jeffuk

What was the claim?

Spoonie_Turtle

Alfrescodave said:

I agree with OP; yes the first response area is positive / negative for seller but then a large box for comments on the item.

Is this for initial appearance or to be filled in later when having had time to "use"the item? If I wanted to know about an item before I bought it, ebay would not be the site I would use

As far as I can see it has to be filled in at the time, I've not found any way to leave anything remotely approaching feedback or a review once I've left the initial feedback (if that makes sense).

I just treat it as an expanded feedback box, where we used to have just one line for a comment.

se2020

Hopefully this will make buyers think a bit now..
One of my peeves has been buyers that leave me feedback in the form of a product review, 
Like a neutral I recived recently about a pair of jeans that were brand new, un-worn  unwashed. 

Left me a neutral saying 'these are tight for the size label'.

Annoyed me as they were as described,  a fraction of the retail price and delivered 2 days after purchase yet the feedback looks bad against me as the seller rather than the product itself

molerat

I get this, is yours any different ?

You can pretty much leave whatever feedback you want in that box, you are not limited to just the product.

Spoonie_Turtle

^ that's exactly what I get.

soolin

Spoonie_Turtle said:

^ that's exactly what I get.

same for me as well

B0bbyEwing

molerat said:

I get this, is yours any different ?

You can pretty much leave whatever feedback you want in that box, you are not limited to just the product.

No, that's what I USED to get. 

I now get this when I click "leave feedback" against the item I've purchased...



Behind the black square is basically just a thumbnail of what I bought plus its main title.

And I can confirm that this now seems to be the way for everything as this screenshot was taken from my most recent purchase (which was a replacement for the item the shifty seller sent me) which I'd like to rate the seller positively, not the item.

se2020 said:

Hopefully this will make buyers think a bit now..
One of my peeves has been buyers that leave me feedback in the form of a product review, 
Like a neutral I recived recently about a pair of jeans that were brand new, un-worn  unwashed. 

Left me a neutral saying 'these are tight for the size label'.

Annoyed me as they were as described,  a fraction of the retail price and delivered 2 days after purchase yet the feedback looks bad against me as the seller rather than the product itself

I get where you're coming from because I always found it strange when people would leave feedback as you mention but then when I'd see these feedback comments left on a seller I'd just think - stupid buyer rather than dodgy seller. A bit of common sense really - as in, how is [x] the sellers fault you moron?

But you should still be able to rate the seller. 

jeffuk said:

What was the claim?

I'm more interested in why this matters.